Hotel is beautiful but a bit cramped, room small ok but bathroom was really cramped, too small to use, shower soaked everything.

Hotel is beautiful but a bit cramped, room small ok but bathroom was really cramped, too small to use, shower soaked everything.

We went as a family, we had to get another hotel because the toilet condition is apalling. My advice is, its okay for singles travelling for umrah. But not good at all for families even though the staff are very friendly.

We went as a family, we had to get another hotel because the toilet condition is apalling. My advice is, its okay for singles travelling for umrah. But not good at all for families even though the staff are very friendly.

Location is not Good, you have climb but that is not the main reason, cleanliness of toilets, bedrooms is not up to standard, there is a constant noise of compressors or generators on roof which keeps you up at night because of noise. Toilets need renovations. Breakfast needs improvement. In toilets lack of toiletries, no iron in room no water bottles etc.

Location is not Good, you have climb but that is not the main reason, cleanliness of toilets, bedrooms is not up to standard, there is a constant noise of compressors or generators on roof which keeps you up at night because of noise. Toilets need renovations. Breakfast needs improvement. In toilets lack of toiletries, no iron in room no water bottles etc.

We stayed in the hotel without much troubles. Support staff were helpful in general but some Arab management people were not friendly, language barrier was a significant issue. A few things that hotel authority can look into: the reception area is very tight. Entry area could be improved. The room air conditioner unit doesn’t have thermostat control system, therefore rooms become very cold. I informed the desk but the technician informed that they didn’t have system to control the temperature! Room cleaning service is available upon request, I requested a cleaning once in seven days, an Arab management guy took note but he never ensured cleaning! The hotel is 10-minute walk from the Haram, that is the best part of our stay. One can have meals inside the hotel. Room rent is at little higher end in comparison to overall facilities. But overall it was ok to stay in the hotel.

We stayed in the hotel without much troubles. Support staff were helpful in general but some Arab management people were not friendly, language barrier was a significant issue. A few things that hotel authority can look into: the reception area is very tight. Entry area could be improved. The room air conditioner unit doesn’t have thermostat control system, therefore rooms become very cold. I informed the desk but the technician informed that they didn’t have system to control the temperature! Room cleaning service is available upon request, I requested a cleaning once in seven days, an Arab management guy took note but he never ensured cleaning! The hotel is 10-minute walk from the Haram, that is the best part of our stay. One can have meals inside the hotel. Room rent is at little higher end in comparison to overall facilities. But overall it was ok to stay in the hotel.

If anyone is planning to visit Mecca, I highly recommend this Hotel, very close to Al Harama about 10 min walk, my experience was really great, the hotel was great but the staff was JUST PERFECT: Hade and Samir were very nice, professional, and generous I felt I have family there they helped me with everything and gave good suggestions. Thank you again for your professional service.

If anyone is planning to visit Mecca, I highly recommend this Hotel, very close to Al Harama about 10 min walk, my experience was really great, the hotel was great but the staff was JUST PERFECT: Hade and Samir were very nice, professional, and generous I felt I have family there they helped me with everything and gave good suggestions. Thank you again for your professional service.

Nearness to Kabba and friendly staff. Rooms were small.

Nearness to Kabba and friendly staff. Rooms were small.

I booked the Hotel for 3 days. Due to the terrible condition of the Hotel, I ended up rebooking my onward journey 2 days earlier than the scheduled date of January 29th and January 30th respectively. As much as I wanted to cancel my Hotel booking with Nour Al Thuria for January 27th and January 28th. I am requesting a full refund.

I booked the Hotel for 3 days. Due to the terrible condition of the Hotel, I ended up rebooking my onward journey 2 days earlier than the scheduled date of January 29th and January 30th respectively. As much as I wanted to cancel my Hotel booking with Nour Al Thuria for January 27th and January 28th. I am requesting a full refund.

Wi-fi not working Nothing good

Wi-fi not working Nothing good

Friendly reception

Friendly reception

I really enjoyed my stay there. The gourmet coffee was a treat and hospitality was excellent and the staff were really helpful. However the best part of the stay was brother Sameer. Your helpfulness and great attitude made it worth while. Shukran Habibi

I really enjoyed my stay there. The gourmet coffee was a treat and hospitality was excellent and the staff were really helpful. However the best part of the stay was brother Sameer. Your helpfulness and great attitude made it worth while. Shukran Habibi

Great

Great

The location is very bad , very difficult to reach the hotel Stuff only the good thing I have met

The location is very bad , very difficult to reach the hotel Stuff only the good thing I have met

Room and bathroom are very small. Shower was without cabinet. No car parking. And everything except the above were very good.

Room and bathroom are very small. Shower was without cabinet. No car parking. And everything except the above were very good.