Close to everything but on nice quiet street. Close to tram stop. The restaurant in the lobby looks great although didn’t get to try, pool area looks inviting and comfortable. Our room was very spacious and comfortable

First in first serve parking. Would have been nice to have secure parking guaranteed or the option to pay for one.. however lots of street parking on said quiet street

Perfectly placed with lovely views.

Not enough parking

Comfortable and clean

A little bit small, very dirty windows on a backyard view, sink quite stained

We got a parking ticket cause you don't have enough parking for your guests and we are pensioners so not happy

Nothing

Really disappointed with parking, you couldn’t get a park under the hotel, you couldn’t park on the street and we had to park at the end of the street and around the corner and walk! Yes you do advertise limited parking but that was just ridiculous! Also don’t understand why you take a $200 pre auth when there is no mini bar, and nothing to charge back to your room. Reception not manned after hours and no courtesy phone for taxis, you really provide a room and no customer service at all

pool

carparking , staff at the desk a little rude . had to 2 night booking but had to check out after one night as partner rushed to hospital staff member didnt really do anything to compensate her tone was a ittle rude

The shower head shook, the gaps on the side of the front door you could see through. No flysceren on the balcony door

The room needs work.

Loved breakfast was delicious and staff were very nice and helpful I left my pink yeti grab and go cup in dish washer and I found my wallet so I can return the door key for the room I was in !! Thank you so much I’ll mail this key whenever I get the chance to go post office the next two days cheers 🥂 Can you please let me know where I can get one of those mirrors 🙌

More towels Couldnt find Salt pepper and sugar

Pool Area and location

Room smelled like it had been flooded and NOT dried out. very plain room for comparable price stays on GC

Location was great! I loved the pool and spa amenities. The balcony is a nice view.

Stayed indoors Went for stroll around the city Went to the beach to swim Went shopping

The weather (it was cold )

It was family frendly

Receptionist Payton was sou unpleasant almost hostile that I was considering leaving hotel. .we are still at Hold Coast, but extended our stay at royal pines because of unfriendly receptionist. I would appreciate apology

Lovely big room with modern, nice looking furniture. We were very pleasantly surprised with the size, style and facilities in the room. Good value for money. Loved the addition of a single bed in the main living area. So much better than a fold out sofa and more comfortable for the 3rd guest.

The only thing I could really fault were the pillows. They were so hard and horrible and actually gave me a terrible headache. All the pillows in the room were the same so I couldn't swap it for a better one. The bed itself was very comfortable though. The jets in the Spa for the hotel were also a little weird. They blow straight up, so you just sit there and get water all over your face and head. We preferred not to use them, however if other guests turned them on we either had to position ourselves to cover the jets, or we got out.

Spacious room, good size balcony, sea was visible from the balcony, rooms was well equipped, good water pressure ans temperature, Beds were comfortable, lifts were quick, pool was large, plenty of sun loungers, hot tub was nice, two rainbow lorikeets visited one morning, beach is only a short walk.

Rooms were a bit dated but reasonable, pillows were too thick for me, there were a few small roaches in the kitchen area, the local area is somewhat lacking restaurants etc.

The room was adequate and in that it was value for money, air con was efficient although only in the lounge room making sleeping a little uncomfortable, although over the 2 days of our stay it did cool down.

The lounge was quite uncomfortable for an evenings TV watching, no Air con in the bedroom

Location was good.

The bed was ultra soft, literally sunk in the middle and made my back and neck sore every morning. The whole room had a really bad smell that we couldn’t get rid of even after airing it out with slider door open and spraying. You have to pay extra for housekeeping. There was no one at reception when we arrived late so I had to check in through the intercom at the front door which would cut out every minute.

Property was a 10 minute walk to Cavill, although we didn’t use them, the hotel had a pool, spa, sauna and small fitness room. Staff were all lovely. Malaysian restaurant downstairs. More affordable option.

I think it’s standard but the rooms looked a lot more clean and updated in the photos, didn’t feel as clean just due to the age of the rooms and appliances. There wasn’t enough parks for all guests which was clearly stated by staff throughout the booking process and check in but still not favourable. I also didn’t enjoy that anyone could walk in the front doors and use the elevator, it would be good to have strict access to the floors and a lock for the inside of the room would be good.

Size of unit

The small TV and the unit needed maintenance

No sink

What breakfast basic maintenance filthy room mould every where can’t say enough bad things

Everything

Clean and tidy just as on pictures. Close to amenities and walking distance to trams, park and beach and so forth.

It was facing the back of the main road . I got lost getting there, but other than that, it is in an awesome location.

Location was good and appreciated having a smart TV

Room was a bit small

Value for money Room was spacious clean and well equipped Pool was beautiful! Exercise room clean and well equipped Huge balcony Great location

If you wanted a pool towel you needed to pay extra.

The location and the potential.

The worst customer service. Wish I could rate the place less than 1 rating. The attitude from the staff from the check to check at the front desk was horrible. The facilities like spa etc were not even working and when discussed this with the reception staff, they were the rudest we have ever experienced. When politely asked for the manager , we were told this is a family run business and there is no Manager and reception staff is everything and they do not care as they are busy with other stuff. Absolutely disgusting.

Easy to get to and very spacious

Nothing

Great location and facilities

Nothing

The room itself was so spacious , didn't expect it to be that big , would have loved the bathroom attached to the bedroom. Sunset was beautiful form the balcony. Outdoor spa was lovley could have been a bit warmer.

Nothing that stands out.

The location and price of the hotel were the only positive parts of the experience.

The after hours check in process was entirely an honesty based procedure (all room keys left in the same safe with names and room numbers on them), the room had a stale smell, and there were multiple safety issues (Power point hanging out of the wall, exposed cords hanging from the hallway ceilings, and food on the floor of the elevator). Additionally, the television and wifi that were 'provided' didn't work. The onsite parking is also abysmal, with a single undercover car park, in an awful layout, that holds maybe 20 cars, and all of the street parking is time limited.

Conveniently located near the city centre. Comfortable and clean accommodation with friendly helpful staff.

Not the facilities fault but dining experiences close to the hotel were in short supply, we did find a restaurant within walking distance however!

Just a 2 minute walk to the lightrail

Everything was just fine