The hotel was clean and the bed comfortable but the bedroom and bathroom were rather cramped. The window in the room was very small and provided very little natural light. A very helpful maintenance man provided us with extra lights so we could read in comfort. The breakfast area was very pleasant but the cooked breakfast was disappointing and we were very disappointed by the single-use disposable cutlery, plates, cups, etc.

Using disposal cutlery, plates, cups gives the hotel an unnecessarily downbeat image and is unsustainable environmentally. Surely, it can be that difficult to provide proper cutlery and utilise a dishwasher to wash and re-use them. This would also provide a much more pleasant dining experience for customers - it was impossible to eat the cereal with the wooden spoons provided.

The staff were professional and prompt

Parking can be an issue in any high-density vacation attraction area

The king size room was great! There was also a daybed in the room that wasn't shown in the pictures! Also the breakfast options were great as well.

I liked the room, it was nice and comfortable

The staff was rude and did not explain things properly and the breakfast staff was rude as well.

They charged for everything!!! And didn't give us the view to the falls it doesn't have view to the fall but we wanted that side.

Very comfortable, standard room. Very clean, breakfast was good and the staff were friendly. Location is great, just 5 minutes walk to Clifton Hill and restaurants all around.

The pool was quite small, but clean, warm and not crowded. Breakfast was so busy one morning it was just chaos. Parking is extra and expensive, but standard in the area. One gentleman at the desk was gruff and condescending to another guest.

Room was comfortable and breakfast is good

Price

The location is superb. Breakfast choices is not great but still ok. Room looks newly renovated has microwave, fridge.

Water in the pool is too cold.

Room was okay

Poor customer service and less value for money. Photos were inaccurate. We requested for simple things but they didn't even bother replying. Will not go back to this place.

breakfast was great, rooms were clean, easy check in and check out process, free Tesla charging station which was great for us as we were preparing to pay for supercharging

odd smell to the room, location wasn’t ideal and parking was on the other side of the hotel. required a bit of back and forth

Location is good.

I wanted slippers and toothbrush. Ac was too loud.

Excellent customer service and hotel location.

very modern inside and clean

nothing!