Sheraton Puerto Rico Resort & Casino

8.7 / 10.0

Excellent(607 Ratings)

Hotel in San Juan

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Free cancellationFull refund if you change your mind

Great for petsBring all your friends and family, even the furry ones

About this hotel

Sheraton Puerto Rico Resort & Casino offers a fitness centre and dining options on site as well as guest rooms with free WiFi. The hotel is 3.7 km from Historic Old San Juan.

Amenities

Pool

Air conditioner

Pets allowed

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Family friendly

Map of San Juan

Nearby attractions

Toro Verde Adventure Park

23.9 mi

Las Pailas

24.9 mi

Balneario El Escambrón

0.9 mi

Luis Muñoz Marín Park

3.4 mi

Available Rooms

Traditional Room, 1 King

1 King • 312 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Traditional Room, 2 Queen Beds

2 Queen • 312 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Bay View Room, 1 King, Balcony

1 King • 312 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Superior Room, 1 King

1 King • 312 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Superior Room, 2 Queen Beds

2 Queen • 312 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

$$$$

Sheraton Puerto Rico Resort & Casino

$$$$

8.7 / 10.0

Excellent(607 Ratings)

Hotel in San Juan

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Free cancellationFull refund if you change your mind

Great for petsBring all your friends and family, even the furry ones

About this hotel

Sheraton Puerto Rico Resort & Casino offers a fitness centre and dining options on site as well as guest rooms with free WiFi. The hotel is 3.7 km from Historic Old San Juan.

Amenities

Pool

Air conditioner

Pets allowed

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Family friendly

Map of San Juan

Nearby attractions

Toro Verde Adventure Park

23.9 mi

Las Pailas

24.9 mi

Balneario El Escambrón

0.9 mi

Luis Muñoz Marín Park

3.4 mi

Available Rooms

Traditional Room, 1 King

1 King • 312 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Traditional Room, 2 Queen Beds

2 Queen • 312 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Bay View Room, 1 King, Balcony

1 King • 312 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Superior Room, 1 King

1 King • 312 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Superior Room, 2 Queen Beds

2 Queen • 312 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

8.7 / 10.0

Excellent(607 Ratings)

100% verified reviews

9.0 / 10.0

Dec 2024

Great vacation for 5 nights.

Very clean and great area. The pool area was nice and staff was excellent.

The bed was VERY stiff and the hot tub was not in operation.

5.0 / 10.0

Nov 2024

Terrible

Ubicación

2 días sin hacer la limpieza del cuarto a pesar de haber insistido en que la realizarán

8.0 / 10.0

Nov 2024

Relaxing and enjoyable!!

Been here before; location, activity and availability.

Nothing bad to say to be sincere and that’s good 😁

8.0 / 10.0

Oct 2024

Muy buena

El olor a humedad de las alfombras

10.0 / 10.0

Oct 2024

excelente

la piscina

10.0 / 10.0

Oct 2024

La mejor opción.

Es un hotel muy bonito, situado en un lugar perfecto para actividades de trabajo y disfrute. Dentro del Distrito de Convenciones.

10.0 / 10.0

Oct 2024

EXITOSA

La habitación

UNO U OTRO EMPLEADO

1.0 / 10.0

Sep 2024

Average at best

Location. That is is.

Lack of customer service, price, and lack of breakfast.

10.0 / 10.0

Sep 2024

Excelente estadía.

La variedad gastronómica y su ubicación.

Todo cumplió las expectativas.

10.0 / 10.0

Sep 2024

10 out of 10

Everything about this location was excellent. When I return to Puerto Rico, I will stay there again.

Everything was amazing. Would not change a thing

8.0 / 10.0

Aug 2024

Reconfortante

el Capuchino Americano me gusto mucho. pero mejoraria el desayuno no me gusto para nada

el desayuno muy malo,

10.0 / 10.0

Aug 2024

Nice hotel

The hotel was very clean and staff really nice

Nothing

10.0 / 10.0

Aug 2024

I spent a great time with my family.

Location

N/A

10.0 / 10.0

Jun 2024

Everyone working in the hotel was so nice. Everything in Puerto Rico is a much slower pace, it teaches you to slow down

They were very accommodating and everyone was so nice!

That I had to leave.

10.0 / 10.0

Jun 2024

Looking forward to returning

Location, Atmosphere

Pool bar hours

10.0 / 10.0

Jun 2024

Awesome stay, 10 out of 10

This was my first time in the SJ Sheraton.. and it was really excellent.. the employees were awesome!! Very nice and helpful

Nothing, it was excellent

9.0 / 10.0

Jun 2024

In general it was a good stay.

I like location and facilities.

It is too expensive for local visitors.

6.0 / 10.0

May 2024

Good enough for work... never with family to enjoy, and too expensive

Location is crowded

Overpriced for room and services.... the worst, the lack of drinking water and even soap and cream

9.0 / 10.0

May 2024

Muy chevere

Ubicación

10.0 / 10.0

May 2024

como en casa Puerto Rico

Ubicación excelente

me hicieron limpieza de habitación el día que ya me iba.

9.0 / 10.0

May 2024

Me enamore de 🇵🇷

la ubicación cerca de toda la parte turística.

la falta de arreglo en las habitaciones, me hicieron la habitación el día que me regresaba.

9.0 / 10.0

Apr 2024

Excellent

The property was clean. I liked that there were events taking place. I loved that the staff was super polite. I liked that the hotel was in a great location and there was a complimentary shuttle to old San Juan and a near by beach.

I didn’t like that the rooms didn’t have microwaves but was glad there was a shared one on the 4th floor. A bit inconvenient as we stayed on the 8th floor but not too bad. One other minor complaint is that the sink in the bathroom did not drain well.

7.0 / 10.0

Apr 2024

Great stay, but needs to add a couple things.

Good location, great room service and nice amenities

No microwave in room and no where to wash clothes.

7.0 / 10.0

Apr 2024

rapportato al prezzo non merita.

Bene per posizione e come organizzato, in linea per uno Sheraton.

Rumoroso, troppo! L'area piscina al 4° piano é eccessivamente rumorosa dalle ore 10 alle ore 21, sembra più una discoteca a cielo aperto.

9.0 / 10.0

Apr 2024

Cool Stay

The vibe and location is great. Staff were professional and accommodating. I also enjoyed the cafe on the lobby floor, the passion fruit lemonade, delicious.

There wasn't anything I didn't like it was a great stay

5.0 / 10.0

Mar 2024

Bien mais sans plus

Propre et efficace

La localisation est pas terrible, le parking est cher Le rapport qualité/prix n’était pas la

7.0 / 10.0

Mar 2024

Convenient location, nice property.

The hotel is nice. Rooms are a decent size and clean. The shuttle was very convenient. Really liked the pool area.

The price point is rather high for the amenities. If you are not using the casino, there is really nothing there to justify the price of $400+ per night.

8.0 / 10.0

Mar 2024

All Staff was bilingual and very helpful

Close to restaurants. Had a pool

No microwave in the room

10.0 / 10.0

Mar 2024

Great place, will return

Great location to restaurants, beach, various attractions. Shuttle available

10.0 / 10.0

Mar 2024

Second to none

Excellent centrally located

The lack of restaurants at night if you don’t like sushi you are totally stuffed

6.0 / 10.0

Mar 2024

Underwhelming way to see San Juan

Clean, comfortable bed, nice pool area

Poor soundproofing, understaffed and the staff they have aren’t always great (some are); it’s really for people who want to only do casino, not really well connected to San Juan sites and sounds

8.0 / 10.0

Feb 2024

Me sorprendió positivamente mi visita a Puerto Rico, en tan maravilloso hotel

Muy abundante podrían dosificar las porciones para que sea mas atractivo para todos y así se hace mas asequible el precio. Variar el menú del desayuno.

En el momento del check-in se enredaron con la cuenta y me hicieron cobros adicionales que no estaban en la tarifa de la habitación. Seria bueno que desde la reserva directamente o a través de las plataformas se aclare el valor de la tarifa mas los extras. Así el huésped va preparado y no se sorprende negativamente.

3.0 / 10.0

Feb 2024

Poorly managed and dated hotel, certainly not luxury.

Nothing

Desk staff are challenging, bar staff are good. The hotel is dated and needs refurbished badly

2.0 / 10.0

Feb 2024

HORRIBLE EXPERIENCIA

Pagamos mas de $400.00 dolares por nuestra estadia de una noche y desde que llegamos la atencion fue mala, el personal del check inn poco atentos, antipaticos, no sonreian, con pocas ganas de ayudar. No nos incluyeron desayuno, lo que me parece un robo contra todo lo que pagamos, nos dijeron que hasta las 4pm no nos podian dar la habitacion que esperasemos por alli y no habia ni donde sentarse, el joven del check inn se fue y nunca nos llamo, al final me me levante, fui donde la otra joven y esta me atendio de mala gana, ya estaba la habitacion pero no nos llamaron, por culpa de este personal apenas me dio tiempo de prepararme para ir al compromiso que tenia esa noche, jamas vuelvo a este hotel, demasiado caro y no te ofrecen ni una sonrisa, tuvimos que pagar 20 dolares de estacionamiento, el check out era a las 11am y nos fuimos a las 8am del disgusto tan grande que teniamos...jamas volvere a este hotel.

Es demasiado dinero por una noche y no ofrecen desayuno, el personal es antipatico y poco amable, desconozco si esto es solo con los puertorriquenos, cuando estabamos en el cuarto una persona de limpieza abrio nuestra puerta y ni siquiera se disculpo, he estado en hoteles mas economicos y te tratan mejor, te dan desayuno, no te dejan horas esperando por tu habitacion, el peor hotel en el que he estado. Horrible experiencia!

4.0 / 10.0

Feb 2024

It was not a luxury report real basic

The pool area

The rooms are real basic for the cost. Dirty carpet, slow on checking in & under staffed

6.0 / 10.0

Feb 2024

The property is dated but there was work being done

Location was good and the majority of staff were excellent

They farmed the concierge service out and one of there staff was miserable

5.0 / 10.0

Jan 2024

Nice location however the facilities need updating on the floors to rooms.

Beautiful location nice food choices close to old San Juan

The floor to 8th once stepping off elevator smelled of wet sewer. Smelled like water was leaking dampness. Housekeeping was a problem daily.

8.0 / 10.0

Jan 2024

A good place close to Pan Am Pier.

There is no free breakfast. Breakfast Buffet was 34.99 which is pretty steep.

Bathrooms are older.

10.0 / 10.0

Jan 2024

Inolvidable

Actividades en la piscina y las clases de salsa.

N/A

10.0 / 10.0

Jan 2024

Good location. Great staff. Very clean. Would go again but no value for money with breakfast

Lovely staff. Very clean.

Ridiculous price for average breakfast $34 per person

FAQs

How much does this hotel cost compared to others in San Juan?

The average price for a rental in San Juan is $192 per night. This rental is $55 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Sheraton Puerto Rico Resort & Casino. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Sheraton Puerto Rico Resort & Casino. Enjoy the water!

Is Sheraton Puerto Rico Resort & Casino pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Sheraton Puerto Rico Resort & Casino?

We found 13 amenities for this rental. This includes pool, air conditioner, pets allowed, internet / wifi, and parking.

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Sheraton Puerto Rico Resort & Casino

Hotel in San Juan

Reasons to book

About this hotel

Amenities

Map of San Juan

Nearby attractions

Available Rooms

Traditional Room, 1 King

Traditional Room, 2 Queen Beds

Bay View Room, 1 King, Balcony

Superior Room, 1 King

Superior Room, 2 Queen Beds

Sheraton Puerto Rico Resort & Casino

Hotel in San Juan

Reasons to book

About this hotel

Amenities

Map of San Juan

Nearby attractions

Available Rooms

Traditional Room, 1 King

Traditional Room, 2 Queen Beds

Bay View Room, 1 King, Balcony

Superior Room, 1 King

Superior Room, 2 Queen Beds

Ratings and reviews

FAQs

How much does this hotel cost compared to others in San Juan?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Sheraton Puerto Rico Resort & Casino pet friendly?

What amenities are available at Sheraton Puerto Rico Resort & Casino?

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