Great spot, very friendly staff

Clean & tidy, in a great location

Thankful that we we were able to check in earlier, the same type of room was given except that it was disability friendly. The staff was very professional and helpful. Returning to Townsville later in the year and will stay at Grand Hotel and Apartments again. You will never go wrong with this place.

The audio on the tv in the receiving room malfunctioned. Maybe I just pushed a wrong button on the remote.

The property is in a fantastic location, very close walking distance to The Strand and restaurants etc. The hotel is simple, luxurious and very clean. The rooms are large and have plenty of space to move around, also balcony offers some fresh air and a nice view. We stayed for 2 nights and we had the bed re made and towels changed for fresh ones which I thought was a very nice gesture. The bed and pillows are so comfortable, making it hard to drag yourself out of bed in the morning. The staff were extremely helpful and friendly. I would definitely stay again.

The large bed seemed to be separating in the middle but very comfortable.

The property is in a great location and has great facilities. lots of great restaurants near by. I even used the hotels gym, which was slightly dated but good to use. Pool looked nice but didn’t have the time to use this, also full of families and kids. The bedroom was very spacious and the bed and pillows were so comfortable. The hotel is very clean and even has a small balcony area to sit on. In the evenings there is a great choice of free moves to watch. The free toiletries provided were very luxurious for a hotel and smelt really nice. I would definitely stay again.

Not really anything to dislike, just a small fee is taken for security purposes, and is refunded a few days later, seemed a little extra for a one night stay but understandable if this is their policy.

Location

I have stayed at this location before. Staff are very helpful and friendly. We had, for the first time, an eco room where you have during a 5 day stay one 'official' clean. That was a new experience and worked well as were away from the place most days. If your stay was longer you might want to consider having more than one clean per 5 day stay.

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Room was a bit clinical