We got a big room

Carpet was dirty

The reception staff were friendly and accommodating, clean towels supplied. Fridge in room. room size accommodated 3 people - family room

The room was not clean, walls carpet and bed bases stained, mould around window, no curtains. Room hot but fans provided. Stairwell entrance carpet filthy. Not a place you wish to spend time. We never had breakfast because of the noted dirty environment

Nothing

The mattress was stained the bed sheets smelt, Poor communication and ignorant stuff members Always shouting at me because I couldn’t unlock my door

Cosy, convenient spot to stay. We were in London for Star Wars Celebration, and getting to and from the Excel was easy (quick 20 minute journey on the Elizabeth Line & DLR, all overground too if you aren't a fan of the underground). Breakfast was a simple help yourself buffet arrangement and all the staff were friendly and helpful. The room was large, acceptably clean and exactly what we needed. The beds were also very comfortable, and extra blankets were left in the room which was very much appreciated. Overall a lovely little place!

Some hooks on doors and similar things were broken or missing, particularly in the bathroom. This did not cause any issues for our stay but weren't particularly nice to look at. The TV remote was also missing its power button, which meant it had to be turned off/on at the wall socket. Just small things.

the room was big and the staff was really nice and friendly

Smell off waist in shower. Clock and bed side light was not wootking.

I haven't got back the deposit. Cat find the contact phone number to find out what's going on.

The breakfast was ok

The room, the mattress was not good. The bathroom is dark,dust like mould inside. My kids been coughing all night.