Food, staff and pools

Rooms are a bit small. No wine bar

great location

too many people and never told we needed reservations- ate at the property 1 time - waste of $

everything, most of all the “all inclusive” is the best!!

some of the walkways are not conducive for disabilities. need more elevators closer to the main venues p

The staff, the food, the room with balcony, the entertainment! Great place! BIG Shout out to: Modesto, Eduardo, Joshua,Alex, Danuel and Efrain!

Didn't get mini bar service regularly, no biggie.

We book an all inclusive sister hotel in Jamaica and we decided to do it again in puerta Vallarta . This location was almost perfect..the grounds are lush with beautiful shrubs and greenery. we were greeted with big smiles. We were welcomed by front desk staff. The property sits on the beach in a bay like area.. Our room had a beautiful view looking out into the water. However, It is also a very old building with a few cosmetic concerns . 1. doors were nice but not installed properly ..you could see outside from the top and bottom of hotel door.. we contacted the front desk and there moved us on the first night . 2. also noticed cracks in wall. 3.lastly the were a foul smell in the room almost every night end of day for two nights .. Maintenance came to pour something on the ceiling ac unit.. they did this 2 or 3 times.

1. hotels doors had cracks and openings . 2. cracks in walls 3. foul smell from ac

Steak restaurant

Sushi restaurant

just the right size and attention to detail.

pillows could be a bit more comfortable.

everything

couldn’t get a room key after 11pm

The food and drinks, restaurants were excellent! The entire resort staff was amazing.

All the weddings.. constantly the weddings.. usually under our tower and pool area.

Private, quiet location, but near Centro. not crowded. Super attentive staff. Great programming, especially for kids.

The hot tubs were adults-only - none for kids. And two pools were adults only. so, fewer pool options for kids. Food was all-included - overall good, but not exceptional food. Nice variety.

it had so much to do, the most amazing staff, the most beautiful location surrounded in a tropical paradise on your private beach.

I wish the mini fridge was a bit colder.

The location was beautiful. They had mango popsicles by the pool that were amazing.

We did not like the food or the rooms. Felt like we cook better at home. Drinks were gross, just a bunch of syrup in a cup. Got smoked out of our room in the early morning by people above us smoking without even opening a window. Ended up sleeping outside on our chairs by the pool.

food is horrible

food

Loved the view of the beach from our room! Service was great. Patrcia from Casa Grande was the best waitress we had the entire time we were there! Overall food was really good, but some places better than others

Wished we would have had a swim-up room. Also food at Puereza was average or less than average. All other food was great. Wished the drinks would have been a little bit stronger though.

Best all inclusive food i have had so far. I have a time share at the royal solaris in cancun and i go there just for the drinks i always eat out. I never had to with quality of the food and variety here. Awesome little coffee place too. Located on a defacto private beach it was easily the most beautiful beach i have been too. Great gym, a variety of restaurants and good selection of drinks of high quality. 24 hour room service is a plus. Located near the boardwalk and zona romantica which are great to explore. Very friendly staff as well.

Okay so the most glaring problem would be the inconsistent quality of the housekeeping. They would arrive at vastly different times during the week and would leave some garbage here and there. They was an odd number of days where they would not fill up the drinks in the mini bar. Was also a little put off by the fact the wanted to upcharge the "high quality " drinks and food. I understand wanted to upcharge for a shot of 1942, but 15 dollars for a can of Sapporo? Really! The sports bar coulda used some work too. They have a pool table and a Foosball table. The foos table was terribly maintained. Could use some pinball machines or something. They also dont have a shuttle waiting for you at the airport which is a first for me. I payed close to 4gs i dont get a taxi ride?. While i did write more in the negative side i would def say the positive side far outweighs the negatives.

location is best in Puerto Vallarta. almost private beach, close to Zona Romántica. beautiful views no matter which way you turn. all rooms are directly facing the ocean. food quality was excellent.

some of the hotel areas are looking tired and run down. need better upkeep. checking counter and buffet serving stations look old and dirty. lobby furnitures has their days.