Beds, Service and location

Breakfast could be better

感谢loyalty团队的支持，非常满意的入住

I loved many things about W Hotel. From the cleanliness of the hotel, to the professionalism of all staff and the stylish decor, comfortable bed, as well as the stunning view from my room and generous breakfast options, there was absolutely nothing I could fault. The W Hotel ticks all my boxes. I highly recommend staying at W Hotel.

Nothing

Room

Dirty with people throwing cigarettes butts in the pool

The location is perfect…

noise in the female change locker room area, from ladies drying the hair and in the toilets etc….if possible, can you block the noise for the resting area to be a quiet resting space

everything looks great and impressive

the bed is so soft only

The hotel is pretty and the room are very clean.

It’s such disappointment stay in W Shanghai! First of all, the concierge service was extremely BAD!!! I mean I’m the guest staying in your hotel and they were treat me like I’m one of their teammates? They were just so rude and missed up the take-out delivery EVERY SINGLE TIME!!! Secondly, the elevator was HORRIBLE! Can you imagine staying in a five-star hotel waiting elevator to get to your room for like 10 minutes? I would really like to ask did your employees study HOTEL MANAGEMENT well while they were in University? It’s shouldn’t be what a five-star hotel serves like and your concierge management should really be improved to their skills. It’s just not worth the money! Won’t come again.

Room,location,spectacular view from the room and restaurant.

Like Everything.

perfect location. breakfast was out of this world. really nice bar and a nice view of the Bond. Had the best massage down the basement. really a MUST try.

Super nice, friendly staff. Perfect for summer get away!

Everything. Simply the best hotel in Shanghai

Buffet breakfast was amazing and the coffee was exceptional

Would have been excellent if there was F&B near the pool

modern, clean, good location

N/A

All the staff was nice and helpful and spoke English well.

I liked everything.

The interior design is very modern and chic. Staff are very accommodating and helpful.

None at all. The experience was awesome.

Delicious food. Polite and hardworking staff. Room was extremely comfortable!

The pool water was a bit cold both for the indoor and outdoor.

Had an amazing night stay in a Fabulous room overlooking the incredible Shanghai skyline. The staff were incredibly helpful and attentive. Alex the Guest Experience Manger greeted us on arrival and really made us feel welcome. The whole team really did their best to make it a wonderful stay and of all the hotels I’ve stayed at in Shanghai it was the staff that really went above and beyond compared to other properties. 5 stars!

Nothing to dislike. Had a wonderful stay.

The architecture was amazing! We stayed in a room (not even the top range) with nearly 180-degree view. The food and location were also superb.

The pools looked much larger in the pictures.

Amazing view, cute aesthetic, great pool views! great staycation location for Shanghairen