Beautiful apartment, very stylish

Communication/ organization was a nightmare. We couldn´t get into the apartment by the time we booked it because the cleaning team had a flat tire. we just got that message, it was impossible to talk to anyone nobody answered the phone. Landlord has it´s own ridiculous T&C which are contrary to the T&C on booking.com - one day before check in they suddenly told us, the booking is NOT confirmed (although it was confirmed by booking.com) and demanded IDs etc. Massive stress factor, especially since the actual booking was half a year ago! The neighbors hate the fact that the apartment is rented out to tourists and are very unfriendly. The landlord has a list of fines in case the neighbors complain - fun fact: every morning between 6 and 8 pm the neighbors make so much noise (cars, people talking very loud, doors slamming) that it was impossible to sleep unless you sleep in one of the rooms without a window.

Location is great. Super market just 5 minutes walk. Lots of restaurants. Very close to all transportation.

Poor communication with the person giving access to the property. Had to send photos of IDs and people staying at the property and the internet was not good. It was very difficult. Wish this request was in advance so it is not a hassle upon arrival. Poor drainage in the master bedroom bathroom. Needs better cutlery. The property needs maintenance, water in the kids bedroom when it rains.

Well positioned in a nice quiet part of London while also very close to the tube, which comes frequently. A short walk from Kensington garden and palace, with some great restaurants nearby. An en-suite bathroom for the main room really helps with a large family. Sainsbury’s literally across the road so that helps a lot too!

The kitchen is very small, but still well stocked.

Location is good (good neighborhood) house & room size is ok for large group

1) staff request for deposit 24 hours before our stay, as a foreigner i cannot use my credit card oversea neither i can do transfer. This is troublesome as i need to open international roaming to receive OTP to proceed with the deposit £250 with is very high. 2) £250 is refunded only after 14 days of check out date which i see is not necessary, and they do need us to follow up everyday to get the refund done 😅 3) staff do not know the exact house number, we waited beside the cold dark street for 1 hour just to find the correct house. The staff keep telling us is no.52, but the actual door number is no.2 which is kind of frustrated. She even email me the photo of showing no.2 at the door but insisted in the phone its no.52. 4) the door system is not very user friendly, as need to call and set up on the phone & app. personally thinking that old way of code password access is much more convenient. 5) only washer provided, no dryer in the house 6) not value for money

decoration es good

I said it was for 7 people and they didn’t have me 7 towels if you need something during the stay is kind of hard to solve it

Great location, very clean, plenty of space

Provision of ID for everyone only requested two days before arrival, digital key very good but a bit challenging for the over 70s in the group. Not enough towels provided and no hairdryer.

great location, more than enough room for a group and clean

it was very spacious, very well equipped, clean and a great location

nothing it was all excellent