Without question the worst experience I've ever had at a Hilton let alone any other hotel. The garage was filthy w/ food, stains and an awful smell. When we left after our car was only there for about I found out what the smell was. It was a huge pile of wet cardboard on the level where the garbage is and open to the parking structure. The car still smells of the odor and I'm not sure how long it will take to get rid of it. We'll try Pooph. Before the cardboard was wet it was probably a fire hazard below the building. The area is open to homeless visitors. In addition to the the Hotel had NO restaurants, no Continental breakfast until Monday. The room heater kept going off and did not keep up with the auto setting. The in room coffee pot worked for a few minutes and then stopped. The toilet was like the one in my wife's old kindergarten room It was too low to the floor for me to use sitting and so far down standing was a urination challenge to hit the small bowl. The bed was so broken down that it felt like I was sleeping in a fixed feet higher than my head position. It was not comfortable. The room was only slightly batter than what I imagine a motel 6 would be. Your Facilities and/or Operations Execs should be fired for someone who has your customer service needs as their priority.

Is very good l recommend

The room wasn’t as clean as I thought it would be and it wasn’t kept up either for a Hilton room. It had a lot of repair work that needed done to it. Shower head had low pressure and had a lot of build up. The toilet paper roll holder wouldn’t hold up the toilet paper. There were lots of scuffs and build up dirt in the room. I was very sad about the room.

It just wasn’t as clean as I like.

The room was clean and beds comfortable, unfortunately our AC did not work (it just blew warm air) and we were there during a heat dome which made it miserable. The front desk was very nice upon check in and offered me an upgrade, almost insistent to the point where I thought they may have given up my previous room, but I take accountability for accepting a room that went from a king to two queens and an AC that didn’t work. The bar and bar staff were fantastic. The market was nice for access but well overpriced. Great location for the rock n roll race that we came to San Jose for.

It was nice and all but rooms are small and there is no AC only a fan and it gets really stuffy.

great stay

What a great location with friendly staff and very well kept rooms. Definitely will return