The resort is wonderful overall, the pool, the beach, and the food were amazing, our only issue was the room; the air conditioning was poor and the towels were old and tough.

Super Good

Excellent

Awesome place for family. We are going back

Check in / out was not welcoming at all! No hello, no eye contact, felt like he didn’t want to be there, not engaging at all (didn’t get his name as he wasn’t wearing a name badge👍). And he forget to give me my Welcome envelope which included my pool towel card! Henzy, who checked me out, was the same. No “thank you for staying at Lopesan”, just asked for my room number and sent me on my way. THEY SERIOUSLY NEED TO TRAIN IN CUSTOMER SERVICE! The facilities team work so much harder and so much nicer. Always saying hi as we walk past. Thank you to them. Hotel was super nice! Well kept, modern and huge!! Restaurant Food was very mediocre - nothing special. Breakfast and lunch buffet was actually more tasteful and had flavour. Pools - many to choose from. The sellers at the stalls near the pool were all aggressive! Not pleasant being hollered over pressuring sales to buy a bracelet. Felt like a market. (Which there was one next door for half the price). Get rid of them, or retrain. Theatre shows were a joke lol. Need to get better performers that can actually perform, as a team, together. It was a comedy. Overall, high end property, that didn’t have the staff to match.

I have been in other Punta Cana hotels and I have never seen rude unfriendly dominican workers like the ones in Lopesan. This hotel is new, clean and nicely decorated. However most of the staff is rude and unmotivated. This must be an issue with the hotel because clearly staff has no motive to be nice with guests. Food is good for an all inclusive resort, not excellent but good enough. 2 main complains: only one towel station an is far from beach and pool, and there is no pool bar. Everything else is fine. I would not come back to Lopesan.

All exceptionally well! Food needs improvement.

This is a 5 star resort. I’ve been to many hotels and I can say that this place looks beautiful. Walking in we were expecting the best service as it is 5 stars and we paid a lot of money to be there. But we got the complete opposite. Every server we had minus one or two were rude and uninterested. No one wanted to be working. I get that but you work in the hospitality industry at a five star resort. Everyone we passed and greeted did not greet us back pleasantly. It seemed like they just didn’t want to be there. No one smiles. No one greets and says hello. No one is helpful. Second. We were in 90 degree weather and the pool felt like it was a hot tub. There was no relief from the sun or heat. The pool is beautiful but it’s not fun to go into hot water when it’s a normal pool. It needs some shade and maybe a swim up bar since the servers don’t go around often. We were looking for servers constantly and they would all be in the back talking to each other while all the guests were searching for people to place orders. They needed more servers. The cherry on top of this trip was that the housekeeper stole $300 from our wallet that we left in the room. No one had showed us the safe and we had just forgotten to grab the wallet before rushing out to enjoy the day. The only other person that entered the room was housekeeping. We reported it and they did an “internal investigation” but never got back to us. They kept saying in Spanish that we “apparently” lost money. Never going back.