Bed and pillows were terribly uncomfortable

The hotel has a fantastic location and are always nice and accommodating. I've stayed both times I visited Toronto and will again

I was si lucky to have a nice room (corner) with perfect view! The small flaw? The music coming from the bar downstairs, witch I could hear as if I were there.

The front desk staff were friendly and efficient; very responsive. Housekeeping staff were fantastic! The room was very modern and comfortable. Our view was nice - city view with perfect view of CN Tower, but prefer the view of the harbourfront we had on a previous stay. The only issue we had is that our family of 4 had difficulty plugging in all of our devices (2 needed to access to work emails and laptops during our stay). The staff did provide an extension cord. We really enjoyed our stay. This hotel is very near CN Tower, Rogers center, Harbourfront, and downtown. They have a small giftshop onsite run a lovely gentleman. Easily walk to tons of dining and entertainment options. Paid parking is available onsite. I highly recommend this hotel!

Great location! Walking distance to all attractions and convention centre.

Great stay!

We have a wonderful stay, the front staff who help us is very helpful and very friendly, Appreciate the housekeeping for a great job in cleanliness and service. We have fun staying at the hotel because the theme of the hotel suits the concert of Taylor swift❤️

We stayed here for the Eras Tour, and the location is excellent for walking to Rogers Stadium! We walked from Union Station and it was an easy walk. The staff were all lovely and attentive, and even decorated the whole hotel for us Swifties. Our king size room was decent, bed was comfortable, but the room did feel a little plain considering the insane price. The hardwood floors were nice for cleaning, but made the room feel cold and less cozy. Several outlets in our room were broken. The bathroom was a good size with lots of mirrors, but awful lighting for doing makeup (and no makeup mirror like most hotels). The café in the lobby had great coffee and delicious sandwiches, and the staff were wonderful. We would stay here again for a basic trip downtown Toronto, as the location was excellent. But I wouldn’t stay here if I wanted a more luxury experience.