The reception is awful, the advertising is misleading, there is no restaurant or dinner service, the hotel is very dirty, the room is boxes small 45cm width windows and only the top window can be open, no curtain so woken up early no tea and coffe available in the room . Fir the price you can gind better hotel. NOT recommend and after 3 days still still vaiting for the refund of my deposite

Toilet seat broken, carpet stained, no customer service from reception( having dinner, requested for a fan several times and never came to tell me there wasn’t any until I was checking out)

Carpet dirty. No toilet paper. Receptionist very nice Did not like having to put down another deposit, even though paid for room already. Kettle with no cups No soap to wash hands

As soon as I was checking in greeted with reception having an argument with customers.on my booking had breakfast included but get told I cannot have any as they have decided to close. I showed evidence and the manager decided to delete my email. Very rude and unhelpful. Would not recommend to anyone. Broken lights in the room and no fans. Or tea or coffee in room but there was a kettle. Customer service does not exist. You will be lucky to get a smile. Minus 5 stars and that’s generous. I contacted Expedia who said would get back to me via chat but have not had a word from you. Shocking and bad.

When we arrived we were told we would be staying im the sister hotel,which was a few mins drive away. The staff in the sister hotel were very polite and checked us in quickly. Our room was standard and smelt clean but the carpet dressing table and walls were covered in marks and stains,which is not what you expect to see. It needs decorating and updating. Location was ideal for where we were going

The only good thing about this place is staff are nice but terrible place to stay. Horror show

Terrible place

Very rude manager Ali

I’ve been working and staying in ilford for many years and this hotel is Getting dirtier and dirtier every time we go used to be a clean hotel really dirty rooms no clean towels on 1 night showers rubbish bins not emptied reception service is non existent the worst in ilford at the moment

We arrived 09/10 at 1.45pm and was told that we could park at the front, no problem. We got to our room which had a strange smell, no head board, pillows as thin as tissue and a mousetrap clearly positioned at the foot of the bed. The next morning, Sunday 10/10, we was awoken at 8am buy staff telling us we must move our car as the builders were here to do work!! Let’s just say we won’t be booking there again

The carpets were not properly cleaned and there was a strange smell

On arrival at Park hotel I was told we are full but we have secured another room for you in our sister hotel called "Britannia Hotel". I was also told its a 3 Star hotel and its better than here. I arrived at Britannia Hotel there was no parking which I had requested with the booking. The rude and unhelpful woman in the reception said park on the yellow line and move your car before 8a.m and park in front of the hotel when the other guests have left. The mattress was very simply the worst mattress I have ever slept on.

This hotel is full of homeless and the the roof of the room had damp stains, they tried to move us to another room and same again poor cleanliness. Carpets had passed there best 5 years ago. Heater on the wall never been cleaned . Never been to a hotel as bad as this before. They even took £50 pounds as a security, then told me they would refund within 3-14 days

Avoid this hotel. It’s cheap so it’s service. Unprofessional staff , filthy everywhere, worst breakfast experience. Beds were bad with flat pillows, tiny rooms you name it. Overall bad experience and never ever again. Most worrying thing is rooms might have hidden cams.

Well where do I start……… At arriving at the hotel (if you can call it that) we went in and the receptionist didn’t speak a word of English so checking in was horrendous then we went to London to watch a football match and was told the room would be ready when we returned, so got back about 8pm the new receptionist knew nothing about this so had to wait for this to be sorted and the receptionist asked for my receipt which I provided and he said ok your room is number 25, so we went off to check in. Omg 😱 opening the door the smell was mouldy water and eggy in the en-suite, the bedding had holes in, there was a massive burn mark on the floor wallpaper peeling off everywhere, but it was the smell that stopped us even going in the bathroom. Also there was 1 little cup in the room and 2 tea bags I went to the desk and asked for 3 more cups as there was 4 of us and was told they had no more cups so we had one tiny one between us. Then breakfast 🙈🙈🙈🙈 again no English I went and asked for toast and got given a plate asked for eggs and given a plate lol, there was sausages, beans and hash browns in a hot plate and that was it, then I spoke to a other member of the kitchen and asked for 2 poached eggs and was given 2 eggs with shells still on, I can safely say I won’t be returning.

AVOID THIS PLACE It’s been 10 days and they still haven’t refunded my deposit despite me leaving the room immaculate. They keep fobbing me off . They said 3-7 days then 10 days and now saying 14 days! What kind of an establishment does this. Breakfast - there was nothing really . Well nothing left. Couldn’t even get juice. Room was ok apart from the questionable stains up the ceiling and rotten carpet. I want my refund back now please? Sick of phoning and emailing . A disgruntled customer.

The hotel was not good for my comfort cause whats was shown on media was totally the opposite to standard i arrived looked at the place and left within 20 minutes

They didn’t provide me room even though I booked 1 weeks b4. Then they shifted me to another hotel. But I had my room after midnight. They was saying hotel is fully booked. But reception staff was very good.

Omg where to start the place should be closed down it’s disgusting rooms are filthy with mouse traps in them carpets and walls filthy beds and pillows are so old I got bitten all over my body by something it’s mainly full of homeless people I would highly recommend staying away from here

Really poor customer service, the rooms are really bad and unkept. Asked for bedding and wasnt provided with any!

Nice hotel , perfect for my requirements .Clean comfortable en-suite room . All staff very polite and helpful . Excellent customer care , , no complaints .

Not a good experience. Parking nil to very limited.

Not a good experience. Parking nil to very limited.

Pretty basic hotel but room was spacious enough and well equipped.

Meant get double room with bath inside they put me in single room smelling bad not clean with no curtains Even 1* in third country is much better If u want catch covid go there

Even though I have booked with free parking and they have place to park, hotel didno allow me to park at the back. Daining facilities are poor, No Fan in the room, Fernitures are to old, Staff dont know how to communicate.

Arrived after booking online to a full hotel with no rooms available. Had to spend the rest of the evening locating another hotel.

I would not recommend anyone to stay here. The place is not clean at all. The place is very noisy. The staff was very rude even didn't bother to tell manager name..Please stay away from this place.

The condition of the room and the cleanliness. It was also easy access to Transport.

Breakfast was non when we went for breakfast cutlery missing looked like no one cared on the place

Could do with some renovation, particularly the furniture, but one mustn't forget this is a budget hotel. It does what it says on the package - good value for money. It's clean and within walking distance from Ilford station. Kudos to the staff who were friendly and very helpful.

It was have problems with hot water Noisy most the times