I’ve stayed here before and loved it! The cleanliness was on point. The people that work behind the desk were kind and answered lots of questions for me.

Love that i had privacy and was never disturbed and that i only wanted my room cleaned 2 times in my week there and they honored that but cleaned my towels and floor mats when i requested they where very friendly and helpful and outgoing

There was no elevator and the stairs were uneven and the entire structure did not look like a 3 star hotel. It looked like it was not professionaly constructed.

I booked on line and made a mistake on the date. I checked availability for the actual date i needed which was November 30 and they had vacancy which was over a month away from my departure date. I contacted them an hour later when i noticed my mistake and they would not give me a credit or refund. Poor customer service when it didnt cost them anything or have any loss on my account..

Nothing fancy, but in great location, desk & housekeeping staff great attitudes. I will stay here again without problem.

Very affordable place and good location i will be back

The room was run-down, but clean. The bed was very hard. It was very noisy and the windows didn't close completely so it was difficult to sleep. Music was happening all night (Saturday night).

I got this room for an excellent price. Great location. Surrounded by a multitude of shops, restaurants and bars. Short walk to beach and Malecon. Wifi was sketchy. All staff were nice but the daytime female supervisor was always very sweet and kind. Very pleasant. She allowed us to extend checkout until 1:30. I would definitely stay here again. It’s basic, simple but practical for our needs. Thank you Hotel Hortencia.

Mattress really hard, is time to replace it, bad pillows, no internet

Great staff and service, very friendly and welcoming although it can be noisy at night

Great staff and service, very friendly and welcoming although it can be noisy at night

Its a good hotel,staff Nice and Room clean. Its juste the bed Who was rerribly hard and they correct It after that i ask twice. I Think i might go back because at the END,It wasva pleasant stay

It's a good hotel,staff Nice and Room clean. Its juste the bed Who was rerribly hard and they correct It after that i ask twice. I Think i might go back because at the END,It wasva pleasant stay

Everything is ok with this hôtel exception the bed really bad enough to stop me to return. Very hard to sleep Well White à bed hard as rock

I think was good pillows sucked and shower head broke

The Good: Couldn't ask for a better location. It's at the heart of the Old Town scene, surrounded by tasty fare, nightlife, shops of all kinds, and a short walk from the beach and Malecon. It's clean, the staff are friendly. Bus stops for most routes are all nearby--e.g. 7.5 pesos to/from the airport; 8 pesos to Boca de Tomatlon. The Not-So-Good: We had the water go out on us two nights in a row and the night manager wasn't particularly cheerful or expeditious in his handling of the situation. Each room seems to have it's own unique quirky broken or barely-functional components--e.g. shower head, shower door, toilet. Things to Keep in Mind: The staff speaks very little English. A large portion of the building appeared to be mid-demolition during our stay. There's a cantina next door that plays loud bumping jams day and night.

The Good: Couldnt ask for a better location. Its at the heart of the Old Town scene, surrounded by tasty fare, nightlife, shops of all kinds, and a short walk from the beach and Malecon. Its clean, the staff are friendly. Bus stops for most routes are all nearby--e.g. 7.5 pesos to/from the airport; 8 pesos to Boca de Tomatlon.The Not-So-Good: We had the water go out on us two nights in a row and the night manager wasnt particularly cheerful or expeditious in his handling of the situation. Each room seems to have its own unique quirky broken or barely-functional components--e.g. shower head, shower door, toilet.Things to Keep in Mind: The staff speaks very little English. A large portion of the building appeared to be mid-demolition during our stay. Theres a cantina next door that plays loud bumping jams day and night.

stayed 3 nights. worked out great for spending time in old town. Estelle was nice and very helpful.

we had 2 rooms booked. they worked with us to get us on the same floor. Its an old hotel with lots of charm, good airconditioning. they are remodeling the rooms. Much care is given to the clients and their comfort.

we had 2 rooms booked. they worked with us to get us on the same floor. It's an old hotel with lots of charm, good airconditioning. they are remodeling the rooms. Much care is given to the clients and their comfort.

Good hotel, near cheap restaurants, near 24hs open minimarket, 4 blocks from the beach, friendly and helpfull staf.

Okay hotel several blocks away from the Malecon in a less touristy area of PV. Although the hotel is an older building, the room I stayed in was clean and comfortable. The air conditioner worked well, as did the wifi. The television was an older model and reception was not good, but no problem for me as I was not in PV to watch tv. Hot water in the shower and bathroom sink was plentiful. The staff were very nice. The only downside was the cantina next door were music blasted till late at night.

I loved my stay at Hotel Hortencia the staff was very friendly and helpful always there if you had any questions. Hotel was very clean and comfortable, the beds were a little hard but otherwise very good especially the room rates were fantastic. Hotel staff was super friendly would definitely stay here again.

Nice experience, we enjoyed our stay at this hotel.

The staff were so incredibly friendly! The shower could be improved, but overall I really enjoyed my stay.

Nice place. I booked one night thru Hotels.com which was all that as available. When I arrived I asked if I could stay another night and all they had for the following night was a suite. So, they gave me the suite for both nights. Sweet!

Staff are very helpful and friendly. Provide good service

I was stayin at the hotel Tropicana and other than the beach location it compares very favourably to that hotel except the price.Ive been in Puerto Vallarta many times and it is a great value and I would highly recommend it.

Hotel Hortencia is by no means luxurious, it is in fact a rather basic hotel, but the location is great, it is only 4 or 5 short blocks from the beach, with courteous and helpful staff, the proprietor is friendly and attentive, there are quite a few returning guests I spoke to, the hotel is expanding, the week I was there, they just opened up three more rooms in the new part of the hotel, there are also a lot of cheap eats on the street with food kiosks dotted along the street, there are also higher-ends restaurants a couple of blocks away. The only problem I had was the first night I was there, there was loud music from a Cantina next to the hotel, but it didn't last as late or as long as I feared. I will definitely stay there again.

Was on 4th floor walkup, but air conditioner cooled small room quickly. Appreciated the firm mattress

Great place for price. Very close to the beach. Nice staff.

I stayed for three days. For the value, a great place to stay and very close to downtown. Owner and staff are very friendly. The only drawback is that a bar is next door so expect loud music until morning.