I was suppose to stay at Lucky 8 hotel as I pick it as it was ne

Intruder alarm went off at 1am. The hotel was unable to turn it off, it was going off until afer i checked out, it was torture

BED BUGS!!! Avoid at all costs. Staff were very friendly and helpful however at about midnight while watching a movie on my laptop, I noticed something crawling towards my face over the pillow. I quickly swatted it and turned the light on to find a patch of blood and another bed bug sat next to it. Felt very itchy afterwards and couldn't sleep in the bed so slept on a very small, uncomfortable sofa. After finally getting to sleep for an hour my neighbours came back at about 4.45 and despite them being on the floor above and me having my TV on I could hear every word of their conversation.

Room is clean. Unless one has a reason to be in Ilford, con consider this budget horel. There are many other budget hotes within the vicinity to consider.

Better breakfast

Would not recommend. No AC/fan during a heat wave! To make matters worse when it was time to show me my room I was taken to a hotel that was not the one I booked under the guise that it’s their “sister” hotel. To make matters worse I had to pay a “deposit”‘that instead of being returned to me during check out I was told would be returned me after 5 working days. The worst hotel experience I have ever had in my life. I don’t see myself returning. Better if staying at ibis budget or some other hotel within a similar price range but much better quality.

Friendly staff, we were 'upgraded' from lucky8 to Best Western Greater London, which is 2 blocks away. Check-in took long to enable the room cards, but they work;-). Our stay was during one of the hottest Londen days, 30degrees celcius, and nog airco in the hotel rooms. So we had a very warm night with only air ventilation. Outside construction workers worked till past 23pm and that made an awful lot of noise. I would expect that this is normally not the case as the rooms are located at the quiet side of the building.

Friendly reception staff. Nice spacious room and location is fantastic with an entrance to Ilford station literally a few doors down from the hotel. Will definitely be returning.

It was cheap and had parking, a bit tired.

Good place to sleep. Really close to the train station, shopping and food.

The staff approach wasn't friendly. The breakfast was okay. They took GBP 50 as advance but didn't provided any receipt for that also promised to revert the advance in 15 days

When I arrived, the on site parking was full. The receptionist, told me, to use the one across the road at Great Western. Their one was also full. But, luckily, a man drove off and I got his space. The receptionist, very kindly, helped to to take my bags up to my room. After she’d gone, I found the shower wasn’t working. She got someone in, the next day, and had it fixed. I found they offered a cooked breakfast, if I wanted it. Also, the staff were very friendly and my room was always kept very clean.

Area is pretty rough. Beds were broken.

Tired room in need of a good clean. Shower and toilet both broken

Room was clean although it had a strong smell of cigarette smoke! Basic but value for money,

Breakfast was limited no selection offered or options for dietary requirement. Food was always stone cold no matter what time you went. Parking was a nightmare which caused me to damage my car. Area felt very unsafe especially at night lots of undesireables in the area in a property on the ground floor away from the main hotel didnt feel safe. No where to lock valuables despite housekeeping entering the property daily. The room stank of smoke when i entered, the pillows were flat and provided no support. Stains on the carpet and sofa. Chair at the desk was broken. No facilities for the kitchen area had to buy my own. TV wouldnt turn off and little tea and coffee facilities. Shower was unbearable the shower head was broken and the water was extremely inconsitent going from scolding hot to freezing cold. Fire alarm randomly came on one night at 2.30am and there was no notion of what to do where to go, no one came to check on the guests. No bin in room i just had to accumulate rubbish and find a bin on street to dispose of it. Walls are paper thing could hear snoring from room above, everytime they coughed or sneezed. Having to spend 8 days here was nothing short of traumatic! Never again!!!!

Very clean but bed mattress was too hard for my liking

Disappointing First was told at check in that no room Have to be transferred to another hotel which was farThen after 20 min wait told that there is room available and was given room with broken mattress That African male receptionist was rude and unprofessional Next morning, however the receptionist changed the room. She was professional and helpful

Disappointing First was told at check in that no room Have to be transferred to another hotel which was far Then after 20 min wait told that there is room available and was given room with broken mattress That African male receptionist was rude and unprofessional Next morning, however the receptionist changed the room. She was professional and helpful

We have stayed here many of times but this time we was really disappointed , there was no parking when we arrived , then when we got back from our night out our room key was not working so we have to wait 15 mins for the reception guy to come back from shop , it did say on the desk ring this number which I do many of times but the phone was left at the hotel , then the alarm went off at midnight about 4 times there is now security on the front doors who was so rude to us regarding the alarm and room key , we then had breakfast the nect morning and everything was cold I did ask the kitchen to cook some fresh hot items but they said no . We use this hotel a lot and this time round I am so disappointed such a shame

We have stayed here many of times but this time we was really disappointed , there was no parking when we arrived , then when we got back from our night out our room key was not working so we have to wait 15 mins for the reception guy to come back from shop , it did say on the desk ring this number which I do many of times but the phone was left at the hotel , then the alarm went off at midnight about 4 times there is now security on the front doors who was so rude to us regarding the alarm and room key , we then had breakfast the nect morning and everything was cold I did ask the kitchen to cook some fresh hot items but they said no . We use this hotel a lot and this time round I am so disappointed such a shame

Very nice and helpful receptionist

Very nice and helpful receptionist

Horrible hotel. Dirty toilet, bed and kettle. Cold room.

Not very clean Very noisy People shouting in the other rooms wasn’t informed breakfast was included until we checked out toilet seat broken sink blocked Mouldy shower Dust everyware you look heater didn’t work won’t be staying their again

It was so dirty that we decided not to stay. They cancelled the booking but still charged £49 even though they confirmed nothing will be charged as we are not staying as it’s very dirty and terrible place.

Need to renovate the room, bed is horrible and it’s hurts my back!! Breakfast was bland and tasteless! Room service is not good also

The rooms stink pretty bad, old, mouldy. The receptionist was pretty rude, except for Peter, he was quite nice and reasonable. You meant to have a pendant £50 deposit charge, but in my case I got charge this extra as I arrived and still haven't got my money back.

The rooms stink pretty bad, old, mouldy. The receptionist was pretty rude, except for Peter, he was quite nice and reasonable.You meant to have a pendant £50 deposit charge, but in my case I got charge this extra as I arrived and still haven't got my money back.

Bathroom floor tiles broken not very well maintained need to change the showerhead I booked a room with breakfast but the breakfast did not arrive we did not get the breakfast which was included and did not get the room which we booked this hotel is not for family A lot of police during night

Bathroom floor tiles broken not very well maintained need to change the showerhead I booked a room with breakfast but the breakfast did not arrive we did not get the breakfast which was included and did not get the room which we booked this hotel is not for family A lot of police during night

Booked 2 nights (Friday and Saturday) for visit to ComicCon. Arrived late Friday night after 6 hour trip. Room we stopped in was in a seperate annexed building around the corner. Nothing like the pictures on the website. I was expecting basic as it was just B n B i was after but it was very very basic. A double 2 singles, a desk (no stool) and a wardrobe ( no hanging rail) and a tv. No bedside cabinets..not even a lamp. Single beds were broken and had terrible sleep. Staff were a mixed bag. Guy on reception Friday night seemed badly organized and apathetic but after complaining in the morning i couldnt praise thd lovely young lady on reception enough who did everything she could to resolve this. Breakfast was not a cooked one as stated, as kitchen is closed but a bag containing 2 boiled eggs a yogurt, apple and croissant. Whdn i went to reception for this there eas none left so the young lady sent us over the road to Best Western (a sister hotel) for buffet breakfast. I got the impression that the whole hotel is in need of maintenance but is a long way off. Room cleanliness needs to improve as does the facilities ( damaged kettle..2 cups in a quasi room with 1 saucer???...very little tea making stuff...no spoons...1 wardrobe and 3 small drawers for 4 people). The furniture and carpet needs throwing away and the abundance of power oulets reducing ( theres even a cooker switch still on the wall ). Overall disappointing and will not be returning.