Lovely setting with amazing view. Service was excellent- especially Ant at check in. Beds were comfortable, but the roommates was dates, despite lovely view and good Bed. Doors to bathroom would not fully close and kept opening. And faucet in shower was very loose, took forever to get temperature correct and to get it to stray without turning too cold or too hot. Great potential, room just needs some tlc.

Customer service is excellent. We frequent this location often as our child is a student at Hampton University which is in walking distance. That’s honestly the selling point, the convenience. The rooms could be upgraded. I often smell moister/mold in the rooms which I’m sure is common considering their right on the water. The hotel amenities are nice and the food is good down at the bar! Again we frequent this location for convenience, as many other families do. If they weren’t so close to the campus, I would probably explore other options in the area.

Customer service is excellent. We frequent this location often as our child is a student at Hampton University which is in walking distance. That’s honestly the selling point, the convenience. The rooms could be upgraded. I often smell moister/mold in the rooms which I’m sure is common considering their right on the water. The hotel amenities are nice and the food is good down at the bar! Again we frequent this location for convenience, as many other families do. If they weren’t so close to the campus, I would probably explore other options in the area.

Will be back.

The A/C starts and stops super loud all night. Just loud loud loud. Then water started ppuring out of the ceiling in the shower in the middle of the night randomly. I dont indeestand why this stay was just horrible. OTHER than that. Room and hotel was very nice. I liked the decor and my room view. The hair soap was also very nice and not low quality it felt like.

Will be back.

The A/C starts and stops super loud all night. Just loud loud loud. Then water started ppuring out of the ceiling in the shower in the middle of the night randomly. I dont indeestand why this stay was just horrible. OTHER than that. Room and hotel was very nice. I liked the decor and my room view. The hair soap was also very nice and not low quality it felt like.

You gave us a room with a nice view which we appreciated. The room was cozy but the floor was sticky (maybe because of the cleaning stuff you use?) and made an annoying sound when we walked around. Also, there were so much dust and white particles (people's dead skin?) around the mattress on the bed's bottom frame. We suggest using different floor cleaners and vacuuming that part of the bed frame every time.

You gave us a room with a nice view which we appreciated. The room was cozy but the floor was sticky (maybe because of the cleaning stuff you use?) and made an annoying sound when we walked around. Also, there were so much dust and white particles (people's dead skin?) around the mattress on the bed's bottom frame. We suggest using different floor cleaners and vacuuming that part of the bed frame every time.

Was charged for parking for 2 nights I stayed there was no shampoo and my blankets had mold inside them

Very nice

The view of the water from the protruding windows was amazing. Room actually seems larger than the pictures, very nice bathrooms as well.

The parking garage seemed to be a hang out spot after the 3rd floor, didn’t feel safe where we had to park on the 6th floor with the groups hanging out.

We stayed 2 nights here, and everything went well. Staff were friendly and responsive! Nicely decorated hotel. Rooms looked as pictured. A few minor things - lobby was packed well into the nights; pretty loud in the lobby and second floor due to swimming pool party; our sink was clogged, and shampoo and conditioner dispensers weren't working. Lastly, we had the breakfast package, and it closed early due to a private party. Were rushed to finish or take it to go. Other than this, it was a pleasant stay.

I had a corner room with great decor and excellent views.

We stayed 2 nights here, and everything went well. Staff were friendly and responsive! Nicely decorated hotel. Rooms looked as pictured. A few minor things - lobby was packed well into the nights; pretty loud in the lobby and second floor due to swimming pool party; our sink was clogged, and shampoo and conditioner dispensers weren't working. Lastly, we had the breakfast package, and it closed early due to a private party. Were rushed to finish or take it to go. Other than this, it was a pleasant stay.

Scenic views

Scenic views

The registration process was slow, and the front desk instructions regarding parking were unclear. Additionally, the cleanliness of the room was disappointing. I stayed in a double queen room and, despite only using one bed, I thoroughly inspected it due to concerns about the cleanliness of the bedding. To my dismay, I discovered a large yellow stain on the bed topper. This was extremely unsanitary and made me question which bed to use. Unfortunately, I ended up using the bed with the stain. The bathroom, while visually appealing, also had issues. I was unable to control the water temperature; the water was consistently too hot despite adjusting the faucet. As someone with eczema, I had to cut my shower short to avoid irritation from the hot water. Overall, I cannot recommend this place. While I might tolerate subpar water temperatures, the state of the bedding is unacceptable.

The registration process was slow, and the front desk instructions regarding parking were unclear. Additionally, the cleanliness of the room was disappointing. I stayed in a double queen room and, despite only using one bed, I thoroughly inspected it due to concerns about the cleanliness of the bedding. To my dismay, I discovered a large yellow stain on the bed topper. This was extremely unsanitary and made me question which bed to use. Unfortunately, I ended up using the bed with the stain. The bathroom, while visually appealing, also had issues. I was unable to control the water temperature; the water was consistently too hot despite adjusting the faucet. As someone with eczema, I had to cut my shower short to avoid irritation from the hot water. Overall, I cannot recommend this place. While I might tolerate subpar water temperatures, the state of the bedding is unacceptable.

When i got there my room was changed from a king to a queen without me knowing. When we got in the room the a/c was not working. Also we were not informed that there was a party at the pool and our room was right at the pool area. Only 2 of the 3 elevators were working and they took forever.

When i got there my room was changed from a king to a queen without me knowing. When we got in the room the a/c was not working. Also we were not informed that there was a party at the pool and our room was right at the pool area. Only 2 of the 3 elevators were working and they took forever.

There was a strong smell of sewage upon checking into the hotel. The front desk staff had trouble checking us in, we had 3 rooms reserved, 305, 307, and 309, yet they checked us into an additional room 213? Not sure whether we'll be charged for the 3 rooms, or 4? This place is very run down and in need of some repairs!

There was a strong smell of sewage upon checking into the hotel. The front desk staff had trouble checking us in, we had 3 rooms reserved, 305, 307, and 309, yet they checked us into an additional room 213? Not sure whether we'll be charged for the 3 rooms, or 4? This place is very run down and in need of some repairs!

The hotel was short staffed, so I was given the option to go down and request towels each day and have no cleaning service for the week. Only one out of the 5-days stay were there no face towels available. The bar was understaffed, and the poor bartender was so overwelled and about to cry one evening that she had to step outside to gather herself. The kitchen was understaffed most of the week so the food was about a 45 min wait (great taste by the way and we were in no rush so the wait was fine but alot of customers were very unhappy which played a part in the bartender being overwelmed) and then one morning of the 5 days stay the kitchen was closed due to staff shortage. But even with that the restaurant next door and the boat tour was a good time filler and tasty! If you come to sleep, it's great! I do want to say you can hear everything in the hallway and through the walls. I mean E-very-thing, every moan/groan and smack from the rooms & as you walk down the hallway (I was just glad i didn't have kids staying with me)

The hotel was short staffed, so I was given the option to go down and request towels each day and have no cleaning service for the week. Only one out of the 5-days stay were there no face towels available. The bar was understaffed, and the poor bartender was so overwelled and about to cry one evening that she had to step outside to gather herself. The kitchen was understaffed most of the week so the food was about a 45 min wait (great taste by the way and we were in no rush so the wait was fine but alot of customers were very unhappy which played a part in the bartender being overwelmed) and then one morning of the 5 days stay the kitchen was closed due to staff shortage. But even with that the restaurant next door and the boat tour was a good time filler and tasty! If you come to sleep, it's great! I do want to say you can hear everything in the hallway and through the walls. I mean E-very-thing, every moan/groan and smack from the rooms & as you walk down the hallway (I was just glad i didn't have kids staying with me)

Ant, the front desk manager, was great !He really made our stay special! Food was great also! The chef visited our table and made a special sauce just for me! Thanks to all

Ant, the front desk manager, was great !He really made our stay special! Food was great also! The chef visited our table and made a special sauce just for me! Thanks to all

Bathroom could have been much cleaner,,,lotion needed to be refilled,,,bugs on the floor near the window, and shower wasn’t very clean.

Bathroom could have been much cleaner,,,lotion needed to be refilled,,,bugs on the floor near the window, and shower wasn’t very clean.

There was a party happening on my floor. Way too loud

There was a party happening on my floor. Way too loud