I had a mixup and was not able to use their paid airport transfer. they waved off the fee. all employees were very courteous. one drawback though. the queue to checkin checkout can get terribly long

I had a mixup and was not able to use their paid airport transfer. they waved off the fee. all employees were very courteous. one drawback though. the queue to checkin checkout can get terribly long

I stayed for a night at ITC. I have booked this hotel thinking its 5 star hotel. Rooms are basic. Not that big. Beds are horrible. Very Old torned furniture. Rooms are small. Not worth Rs.10.000 per day. Overall not worth for the money. Hotel room is not even 3 star. Property and service is okay.

I stayed for a night at ITC. I have booked this hotel thinking its 5 star hotel. Rooms are basic. Not that big. Beds are horrible. Very Old torned furniture. Rooms are small. Not worth Rs.10.000 per day. Overall not worth for the money. Hotel room is not even 3 star. Property and service is okay.

Superb

Superb

Spacious rooms. Well located

Spacious rooms. Well located

Great!

Great!

Excellent Experience.

It’s an excellent property

Excellent Experience.

Stay was good, Breakfast very good. Room was clean and comfortable. Hot shower awesome. What is missing is Self Service Laundry. I hate to give my clothes to someone else to wash. rajans

Stay was good, Breakfast very good. Room was clean and comfortable. Hot shower awesome. What is missing is Self Service Laundry. I hate to give my clothes to someone else to wash. rajans

It is horrible to know a group like ITC maintains this hotel. What hotels.com showed did not reflect at all when we approached the hotel. Although it is a old property, it could have been maintained in a decent condition but on the contrary the warmish is missing with scratches on wooden surfaces. Room was dusty. TV and remote were old fashioned. ITC has a brand value and the staff was courteous but selling a stay around 8000-9000 is not worth at all. We have stayed at so many ITC hotels and hence we chose this property in expectation of a treat but it became an flop show. It will hard to believe ITC now.

It is horrible to know a group like ITC maintains this hotel. What hotels.com showed did not reflect at all when we approached the hotel. Although it is a old property, it could have been maintained in a decent condition but on the contrary the warmish is missing with scratches on wooden surfaces. Room was dusty. TV and remote were old fashioned. ITC has a brand value and the staff was courteous but selling a stay around 8000-9000 is not worth at all. We have stayed at so many ITC hotels and hence we chose this property in expectation of a treat but it became an flop show. It will hard to believe ITC now.

Very old and dusty . Needs lots of maintenance and cleaning for the rooms

Very old and dusty . Needs lots of maintenance and cleaning for the rooms

Great location, quiet, super friendly and competent staff, three excellent restaurants and an amazing breakfast. Wish they had a few more English channels on the TV.

Great location, quiet, super friendly and competent staff, three excellent restaurants and an amazing breakfast. Wish they had a few more English channels on the TV.

The rooms are very very dirty. It all looks like Government run business. Room was not ready when I tried to check in. Honestly we have to book another hotel and move out. Still paid this hotel. Front office employees were nicer. But they can not change hotel. Its Old. Rusted. Not completed Blackout windows. I did not liked at all. Staff was good.

The rooms are very very dirty. It all looks like Government run business. Room was not ready when I tried to check in. Honestly we have to book another hotel and move out. Still paid this hotel. Front office employees were nicer. But they can not change hotel. Its Old. Rusted. Not completed Blackout windows. I did not liked at all. Staff was good.

The interior design is really nice. Good restaurant for meal & nice staff!

The interior design is really nice. Good restaurant for meal & nice staff!

I was quite happy with all facilities at the hotel

I was quite happy with all facilities at the hotel

Very good customer service

Very good customer service

The hotel is clearly engaged in false marketing by not disclosing its ongoing renovation on popular booking platforms like Hotels.com or MMT. I used to be a loyal guest at ITC Kakatiya, but their consistently poor service, both during check-in and in the restaurant, made me lose interest. Hoping for a better experience, I decided to give them another chance, but it only got worse. The check-in process was abysmal, with me initially being placed in a room that had clearly been used, complete with stained linens and dirty cutlery. Getting them to change my room was a struggle, and the alternative room wasn't any better, with stains on the carpet and a bathroom door that wouldn't budge without effort. To add to the disappointment, the construction noise persisted until as late as 8:30 pm every day. Despite my complaints and attempts to contact the Front Office Manager, Gopi, they showed no responsiveness or willingness to address the issues. This is far from what one would expect from a supposed four-star hotel, and it has lost its charm entirely. I strongly discourage anyone from considering this property

The hotel is clearly engaged in false marketing by not disclosing its ongoing renovation on popular booking platforms like Hotels.com or MMT. I used to be a loyal guest at ITC Kakatiya, but their consistently poor service, both during check-in and in the restaurant, made me lose interest. Hoping for a better experience, I decided to give them another chance, but it only got worse. The check-in process was abysmal, with me initially being placed in a room that had clearly been used, complete with stained linens and dirty cutlery. Getting them to change my room was a struggle, and the alternative room wasn't any better, with stains on the carpet and a bathroom door that wouldn't budge without effort. To add to the disappointment, the construction noise persisted until as late as 8:30 pm every day. Despite my complaints and attempts to contact the Front Office Manager, Gopi, they showed no responsiveness or willingness to address the issues. This is far from what one would expect from a supposed four-star hotel, and it has lost its charm entirely. I strongly discourage anyone from considering this property

Quality rooms with great service