No one is here to check me in. & I can’t get through the doors nor get the keys to the room I paused fir

No one is here to check me in. & I can’t get through the doors nor get the keys to the room I paused fir

Run down and no staff available between 10pm to 10am which is strange.

Run down and no staff available between 10pm to 10am which is strange.

Very basic we stayed for two days had to take the towels down to the front desk to exchange them for $1.75 had to take the trash out to the dumpster. The bathroom was very basic too, no handles for the tub, one small bar soap, two towels, two washcloth. They advertise as a fully kitchen, but there wasn’t anything there except for a burner, refrigerator and sink. No dishes, silverware plates, cups, bowls, etc. so if you’re looking for a hotel for two nights you might as well pay for a regular hotel and get all the amenities.

Very basic we stayed for two days had to take the towels down to the front desk to exchange them for $1.75 had to take the trash out to the dumpster. The bathroom was very basic too, no handles for the tub, one small bar soap, two towels, two washcloth. They advertise as a fully kitchen, but there wasn’t anything there except for a burner, refrigerator and sink. No dishes, silverware plates, cups, bowls, etc. so if you’re looking for a hotel for two nights you might as well pay for a regular hotel and get all the amenities.

Needs updating room was outdated

Needs updating room was outdated

It is what you need and nothing more. If you want to cook, they have you covered but I didn’t. It’s not expensive and you get what you pay for.

It is what you need and nothing more. If you want to cook, they have you covered but I didn’t. It’s not expensive and you get what you pay for.

Staff are not helpful. Rooms are not very clean. Are is very accessible and walkable area for dining options

Staff are not helpful. Rooms are not very clean. Are is very accessible and walkable area for dining options

I would never stay there again. You have to paid for everything and it wasn’t that clean and it was run down.

I would never stay there again. You have to paid for everything and it wasn’t that clean and it was run down.

1) TV was responsive to remote commands 25% of the time 2) Did not come with hand soap/ shampoos and conditioner 3) The same toilet paper roll was still there from the last person with a new one added to the back of the toilet. I’ve been to plenty of hotels and have never had an experience like this one. Maybe its normal for this hotel chain though?? It was only one night but I will be booking elsewhere next time I’m in the area

1) TV was responsive to remote commands 25% of the time 2) Did not come with hand soap/ shampoos and conditioner 3) The same toilet paper roll was still there from the last person with a new one added to the back of the toilet. I’ve been to plenty of hotels and have never had an experience like this one. Maybe its normal for this hotel chain though?? It was only one night but I will be booking elsewhere next time I’m in the area

Excellent service

Excellent service

Had no dishes and charge for everything company guest I will never stay at this hotel again

Had no dishes and charge for everything company guest I will never stay at this hotel again

Staff and management rude, property not honor a federal issue identification card.

Staff and management rude, property not honor a federal issue identification card.

The hotel has partnered with another entity and as a result has zero amenities. In a suite with a stove and refrigerator, there are no utensils, no coffee maker, no dishes. If you want dishes it is a $30 charge. There are a few threadbare towels. If you want an extra you need to sign up for their service for $2 a day. The bed has three pillows, no extras, no extra blankets. There is no breakfast or coffee in the lobby. You have to take out your own trash to the back dumpster which was overflowing. We had a pet and the pet waste recepticle was overflowing and had not been emptied for several days. The hotel observes "office hours" which means there are no staff present after 10 PM to 7 or 8. The person at the desk gave us 3 keys and said keep one you know works in your car at all times because after 10 pm you can't get in if there is a problem with a key. If you are looking for fairly cheap ($86 a night plus 25 a night for pet) the room was okay, the bed was clean, the tv small but working, the hotel generally quiet, though you could hear people, doors shutting, etc. I would not stay there again. The one interection with the staff at checkin was fine. She was pleasant and went out of her way to inform me of all the changes. I don't fault her but this is the opposite of hospitality.

The hotel has partnered with another entity and as a result has zero amenities. In a suite with a stove and refrigerator, there are no utensils, no coffee maker, no dishes. If you want dishes it is a $30 charge. There are a few threadbare towels. If you want an extra you need to sign up for their service for $2 a day. The bed has three pillows, no extras, no extra blankets. There is no breakfast or coffee in the lobby. You have to take out your own trash to the back dumpster which was overflowing. We had a pet and the pet waste recepticle was overflowing and had not been emptied for several days. The hotel observes "office hours" which means there are no staff present after 10 PM to 7 or 8. The person at the desk gave us 3 keys and said keep one you know works in your car at all times because after 10 pm you can't get in if there is a problem with a key. If you are looking for fairly cheap ($86 a night plus 25 a night for pet) the room was okay, the bed was clean, the tv small but working, the hotel generally quiet, though you could hear people, doors shutting, etc. I would not stay there again. The one interection with the staff at checkin was fine. She was pleasant and went out of her way to inform me of all the changes. I don't fault her but this is the opposite of hospitality.

I never stayed there because at 10.30 when the lobby was supposed to be open to 12 was closed already and when i called ur customer service i was hung up on for no reason ill be in touch for a refund

I never stayed there because at 10.30 when the lobby was supposed to be open to 12 was closed already and when i called ur customer service i was hung up on for no reason ill be in touch for a refund

This was the worst hotel I have ever stayed in. It was smelly and rundown. I'm not sure what I was expecting but it was not acceptable. We arrived late, around 11pm and there was no one to check us in. We waited for at least 30 minutes, called the 1 800 number and it wasn't clear how to get a hold of anyone who could help us. There was an incident in the hotel, I'm not sure what it was all about but the cops were there for hours one night and back again in the morning. I think they were evicting someone. Also, what the heck is up with paying for more towels? I had no idea what this was all about. The furniture was old and rundown. The only redeeming thing about the room was that the bed was surprisingly great and the customer service was good. The front desk people were helpful and friendly during both interactions.

This was the worst hotel I have ever stayed in. It was smelly and rundown. I'm not sure what I was expecting but it was not acceptable. We arrived late, around 11pm and there was no one to check us in. We waited for at least 30 minutes, called the 1 800 number and it wasn't clear how to get a hold of anyone who could help us. There was an incident in the hotel, I'm not sure what it was all about but the cops were there for hours one night and back again in the morning. I think they were evicting someone. Also, what the heck is up with paying for more towels? I had no idea what this was all about. The furniture was old and rundown. The only redeeming thing about the room was that the bed was surprisingly great and the customer service was good. The front desk people were helpful and friendly during both interactions.

Doors lock and you can't get in at 6:00 am. Room key didn't work and I waited 30 min to get in. No one at counter until 9 am. No place to take my trash or at least the duimpster what eight feet high and I couldn't throw trash over. No signs to say it was a dumpster. Charges for every little thing like wi-fi, cleaning towels in room, making bed or cleaning sheets. It should be explained better when you make reservations. I chose it over Holiday Inn or Hampton because price was better. But, that price is added to for two people to be on a wi-fi. I highly suggest anyone wanting to stay here add up all their incidental charges and then choose between it and the other hotels in the area.

Doors lock and you can't get in at 6:00 am. Room key didn't work and I waited 30 min to get in. No one at counter until 9 am. No place to take my trash or at least the duimpster what eight feet high and I couldn't throw trash over. No signs to say it was a dumpster. Charges for every little thing like wi-fi, cleaning towels in room, making bed or cleaning sheets. It should be explained better when you make reservations. I chose it over Holiday Inn or Hampton because price was better. But, that price is added to for two people to be on a wi-fi. I highly suggest anyone wanting to stay here add up all their incidental charges and then choose between it and the other hotels in the area.

Need new mattress for bed I was in way to soft like my body sunk into the bed I went out got air mattress to sleep on other then that everything else was good

Need new mattress for bed I was in way to soft like my body sunk into the bed I went out got air mattress to sleep on other then that everything else was good