Unfortunately the lifts were out of action . We were warned a few days before our stay but bit late to swap anything in time . Hoped it would be sorted before our visit but alas no . We were provided a room on second floor but my wife did struggle a bit with here leg especially after walking the town . Also one of the reasons i booked this hotel was the high top bar but un able to make advantage due to above reason . We obviously had to use the stairs which are only meant for fire escape as very 'multi storey carpark ' Apart from that . Very friendly staff. Very clean rooms . Comfy bed and my wife loved the pillows. P.s better suply of cream required as told there wasnt any for an irish coffee night cap

Great hotel and great location. Nice bar too.

Great hotel and great location. Nice bar too.

I would like a refund because the elevator did not work in my stat and I lives on the 6.floor…..

I would like a refund because the elevator did not work in my stat and I lives on the 6.floor…..

My sister and I were visiting Manchester for Christmas shopping and the hotel was chosen for its proximity to the train station. It is literally across the road. Staff were friendly, helpful and the rooms were well equipped however the cleanliness of the room was outstanding! Completely immaculate. Would definitely recommend

My sister and I were visiting Manchester for Christmas shopping and the hotel was chosen for its proximity to the train station. It is literally across the road. Staff were friendly, helpful and the rooms were well equipped however the cleanliness of the room was outstanding! Completely immaculate. Would definitely recommend

Sam at reception was excellent, friendly and very helpful. The lifts were out and he couldn’t have done more for us. Elanda was outstanding later on helping my son and his family when they arrived and sorting car parking for us.

Sam at reception was excellent, friendly and very helpful. The lifts were out and he couldn’t have done more for us. Elanda was outstanding later on helping my son and his family when they arrived and sorting car parking for us.

Everything was good apart from one lift not working so we had to wait a long time to get the lift or tske the stairs. Also the beds and pillows were very soft and not comfortable. All 3 of us had difficulty getting comfortable and so had terrible nights sleep

Everything was good apart from one lift not working so we had to wait a long time to get the lift or tske the stairs. Also the beds and pillows were very soft and not comfortable. All 3 of us had difficulty getting comfortable and so had terrible nights sleep

Check in and check out was painful, I was charged separately for the room, deposit, city tax, parking etc, they processed about six separate payments when they could have taken one, the whole process took way longer than it needed to. I asked for toothpaste in the middle of the night and they said they were busy and needed me to go down to reception for it, when only moments ago they had no problem taking an order to my room…

Check in and check out was painful, I was charged separately for the room, deposit, city tax, parking etc, they processed about six separate payments when they could have taken one, the whole process took way longer than it needed to. I asked for toothpaste in the middle of the night and they said they were busy and needed me to go down to reception for it, when only moments ago they had no problem taking an order to my room…

Unremarkable in the main. However two major niggles. On arrival we checked into our 10th floor room. Queue for lift about 20 deep as only 1 lift in 3 actually working. Lift was slow as it was, so majorly inconvenient as we had a short turnaround before we were meeting friends for dinner. Additionally when we checked into our room, there was clearly an issue with the toilet as the water was constantly running and therefore unable to flush. We were both desperate to get into the bathroom, but couldn’t as unusable. Maintenance were fairly quick to fix which is just as well as we were informed no other room available to move to as hotel full. We missed an Uber due to time is took to get back downstairs due to lift issue. Deeply disappointing as it was a busy Saturday night as it was, and hotel were aware of the lift issues and chose to ignore.

First of all advertised roof terrace /bar is now no longer available for hotel guests. Second, lifts were out of order and being on the 6th floor this caused my husband some difficulties as he doesn’t walk very well following a recent injury.. Third, there were guests in the hotel wearing clothes with politically offensive slogans. Not much the hotel can do about what the guests wear but it doesn’t create a nice vibe with people like that around. Hotel was also smelly and poorly ventilated. The shower gels / toiletries are also terrible - horrible smell which drifts through the hotel. Plus points: bed was nice and breakfast was good so I guess the bits that matter were ok but it wasn’t a nice stay.

Unremarkable in the main. However two major niggles. On arrival we checked into our 10th floor room. Queue for lift about 20 deep as only 1 lift in 3 actually working. Lift was slow as it was, so majorly inconvenient as we had a short turnaround before we were meeting friends for dinner. Additionally when we checked into our room, there was clearly an issue with the toilet as the water was constantly running and therefore unable to flush. We were both desperate to get into the bathroom, but couldn’t as unusable. Maintenance were fairly quick to fix which is just as well as we were informed no other room available to move to as hotel full. We missed an Uber due to time is took to get back downstairs due to lift issue. Deeply disappointing as it was a busy Saturday night as it was, and hotel were aware of the lift issues and chose to ignore.

First of all advertised roof terrace /bar is now no longer available for hotel guests. Second, lifts were out of order and being on the 6th floor this caused my husband some difficulties as he doesn’t walk very well following a recent injury.. Third, there were guests in the hotel wearing clothes with politically offensive slogans. Not much the hotel can do about what the guests wear but it doesn’t create a nice vibe with people like that around. Hotel was also smelly and poorly ventilated. The shower gels / toiletries are also terrible - horrible smell which drifts through the hotel. Plus points: bed was nice and breakfast was good so I guess the bits that matter were ok but it wasn’t a nice stay.

During the two days of my stay, none out of the three lifts were working. We had an event at the 11th floor in the hotel and sometimes the staff, who was always very friendly, helped us and took us to the service lift but honestly this thing with the elevators was a total pain. Unacceptable for this type of hotel. I understand that one lift can fail, but three our of three demonstrates apathy and lack of reaction to repair something as soon as the problem is detected.

During the two days of my stay, none out of the three lifts were working. We had an event at the 11th floor in the hotel and sometimes the staff, who was always very friendly, helped us and took us to the service lift but honestly this thing with the elevators was a total pain. Unacceptable for this type of hotel. I understand that one lift can fail, but three our of three demonstrates apathy and lack of reaction to repair something as soon as the problem is detected.

Overall the experience was good however a coiple if issues. Firstly, the receptionist who served us put us in a room in which someone was already staying, meaning i walked into a room when two females were chaging, which was beyong embarassung for both parties. When we went to the reception the chap was a bit arrogant and I was disappointed by his attitide. Secondly only one lift was working meaning the wait to get a lift was extremely long. Aside from this all else was fine.

Overall the experience was good however a coiple if issues. Firstly, the receptionist who served us put us in a room in which someone was already staying, meaning i walked into a room when two females were chaging, which was beyong embarassung for both parties. When we went to the reception the chap was a bit arrogant and I was disappointed by his attitide. Secondly only one lift was working meaning the wait to get a lift was extremely long. Aside from this all else was fine.

Staff on check in were very helpful, couldn't do enough as the rooms were not quite ready. The cookies were were given were good. The rooms were clean and comfortable, very soft pillows, Didn't eat in the hotel but the food smells were lovely.

Staff on check in were very helpful, couldn't do enough as the rooms were not quite ready. The cookies were were given were good. The rooms were clean and comfortable, very soft pillows, Didn't eat in the hotel but the food smells were lovely.

I was greeted by a lady called Winnie. She was fantastic and upmost helpful. She explained everything, as it was my first time staying at this property. I won’t stay anywhere els, if i’m ever in Manchester.

Great room and service, perfect stay and all the quality you'd expect from Hilton.

Sam at the front desk , is very helpful. I couldn't take my bag into the Etihad , so I kept it at the hotel until after the game . Which was very helpful. Polite service .

This is a lovely hotel, well run with friendly efficient staff. Rooms are spacious and comfortable and extremely clean. Breakfast is until 10am even in the week and plentiful. We would definitely stay here again.

Great location, walking distance from the train station. Nothing is too far away and as is typical for a Hilton hotel it has comfy beds and nicely decorated rooms.

This is a lovely hotel, well run with friendly efficient staff. Rooms are spacious and comfortable and extremely clean. Breakfast is until 10am even in the week and plentiful. We would definitely stay here again.

Great location, walking distance from the train station. Nothing is too far away and as is typical for a Hilton hotel it has comfy beds and nicely decorated rooms.

Availability of breakfast saved me time; it was a pleasure to browse through old books at the restaurant shelves. Hotel is easy for Uber riders like me.

Spot on, very nice hotel, couldnt fault it