DO NOT STAY HERE, INFESTED WITH BED BUGS! Upon arrival, it took 25 mins of loudly calling out until someone arrived at the front desk. I told them I had been calling for 25 mins, to which they told me they were just there a couple minutes ago. Whatever, I let it slide. I go to the room, it’s ok, seems a little dirty with crumbs on the floor. The first night was fine, however I woke up halfway through my second (of 4) nights very itchy and discovered my face, neck, arms and legs covered in bed bug bites! I seemed to have an allergic reaction too and was very swollen/puffy, not great since I was in town for a couple of presentations and meetings. I attempted to upload photos of the bites but hotels.com does not allow this. Even though I had two nights remaining on the reservation, I left. No one was at the desk when I left, so I returned that afternoon to voice my displeasure with the situation. Again I had to call out for about 10 mins before anyone showed up. The manager was apologetic and acknowledged knowing about their bed bug problem (why this wasn’t disclosed beforehand I do not know!). They explained I had to contact hotels.com to have them contact the hotel for a cancellation of the last 2 nights and a reimbursement for the previous night with bed bugs. Hotels.com has attempted to contact them over the last 6 days without the hotel answering/responding to them. Very unprofessional and unpleasant.

DO NOT STAY HERE, INFESTED WITH BED BUGS! Upon arrival, it took 25 mins of loudly calling out until someone arrived at the front desk. I told them I had been calling for 25 mins, to which they told me they were just there a couple minutes ago. Whatever, I let it slide. I go to the room, it’s ok, seems a little dirty with crumbs on the floor. The first night was fine, however I woke up halfway through my second (of 4) nights very itchy and discovered my face, neck, arms and legs covered in bed bug bites! I seemed to have an allergic reaction too and was very swollen/puffy, not great since I was in town for a couple of presentations and meetings. I attempted to upload photos of the bites but hotels.com does not allow this. Even though I had two nights remaining on the reservation, I left. No one was at the desk when I left, so I returned that afternoon to voice my displeasure with the situation. Again I had to call out for about 10 mins before anyone showed up. The manager was apologetic and acknowledged knowing about their bed bug problem (why this wasn’t disclosed beforehand I do not know!). They explained I had to contact hotels.com to have them contact the hotel for a cancellation of the last 2 nights and a reimbursement for the previous night with bed bugs. Hotels.com has attempted to contact them over the last 6 days without the hotel answering/responding to them. Very unprofessional and unpleasant.

Bathroom sealant was black or loose, ceiling paint was breaking up/off, mysterious patches on carpet. Facilities could do with modernising or refreshing

Bathroom sealant was black or loose, ceiling paint was breaking up/off, mysterious patches on carpet. Facilities could do with modernising or refreshing

The Gentleman at the desk was very helpful and pleasant. The Hotel itself was clean. The Hotel was poorly furnished and in desperate need of money spent on it and all furniture needs replacing.

Everything appeared adequate initially, service was good but there was bed bugs in the room which ruined the stay as a woke up the next morning with multiple bites.

Everything appeared adequate initially, service was good but there was bed bugs in the room which ruined the stay as a woke up the next morning with multiple bites.

Quite dated hotel with lovely manager . Sup comfortable bed and smashing shower . Walk all day in Oxford . Walk home to hotel . Plenty of dining and beverage options . We had a great comfortable stay