The room/bed is nice/comfy. The furnitures/decorations near the front desk look good/warmth.

No valet/service/helper whatsoever! We arrived at 7pm from SFO and leave at 7h30 am. It was raining a lot and no one helped us with our luggages. Anyway, our room is in another building so we have to carry everything outside to another building and up to the 2nd floor. But the elevator was out of service. Really? Same routine the following morning. We had breakfast (the only option is buffet) for ($24 pre tip/tax). Pretty expensive for some bread/egg/bacon... but the lady working/cooking/serving there, at least, was lovely. After complaining before we leave, I was generously offered a snack/water which is a disgraceful.

Bed was soft enough I slept good. Room was smaller than I like but that's it.

Bug in my sheets

beautiful property, nice breakfast buffet

beds not as comfortable

Expensive

No valet No bellman $15.00 a day parking Distance to room

The staff were all nice and professional. The dinner we had was very good and not too pricy.

There were about 6-8 drunk guests in the pool in the early hours of the morning that woke up my 2 kids and I up for a couple hours. Did not see any attempt from staff to tell them to leave so that was a little frustrating.

Very nice location and room! Room is pretty soundproof.

Parking!

What a beautiful property! I wasn’t expecting such a gem to pop up in the middle of an otherwise unremarkable neighborhood. Love all the decorations and furniture!

Pool area could use a bit of an upgrade, but it wasn’t bad, just basic.

Cool historical vibe, updated decor

The way the room numbers are on the building were sort of confusing

Nice building. Restaurant staff is always very kind and helpful.

$15 to pay for parking is ridiculous. And parking is limited causing myself and my 83 year old mother to have to drag our bags across the hotel property.

Sooo beautiful

The halls were kinda scary reminded me of a haunted mansion lol thank god my boyfriend stayed with me

breakfast is good.. location is good

The front desk seems in a hurry to explain details.I hoped that the frontdesk shows welcoming, smiling.

Well appointed comfortable hotel. Unique. Great mattresses. Good food.

Beautiful facility. The layout and architecture was top notch. Definitely something to I’ll remember for my lifetime

Location seemed a bit off for what it is. But still conveniently located with good access to surrounding attractions.

Kelsey from the Front Desk was amazing. Cullan the bartender was good.The first night qaa ruff as the guest next to us were up all night. Kept us up most of the night. The pillows were so unconfortable the first night they were totally flat. It was not a good rest. The second night was way better as we got extra pillows and tjere was no noise at all so we were well rested.

The restraunt food. My food was to over fried(burn). Taste bitter.

The historic aspect of the Hayes Mansion was wonderful, as was the proximity to the Edendale Park.

Nice room and bath room. Clean and modern.

Only had two kurig pods for coffee and tea! Wish there were several to chose from! Also ceramic mugs would have been nicer than cheap plastic cups! Bathroom: no accessories like shower cap, etc Free Bottled waters in room would have been nice! Heater in room did not work

We were over charges for breakfast

The restaurant was a plus and employees were very friendly

no complaints at all with the visit

historically beautiful and quiet

nothing