10 min walk from Terminal 4 - very convenient location for an early morning flight.

We arrived at 11pm with a small toddler. Clearly it was peak time and it seemed like there wasn’t enough staff. We had to wait for a relatively long time (c 15-20 mins) to be assisted. It was also quite difficult to get a luggage trolley to get our suitcases to the room and we didn’t get any help from the staff even though we had a lot of luggage and a child. The next day, it was also difficult to find luggage trolleys to take luggage to the airport, even though at night the staff assured us that there would be plenty of them - overall quite a stressful experience. There was also a massive dead bug on the carpet in our room and the carpet generally didn’t seem very clean with some spots.

Location- very easy to access via airport Cleanliness of room Good restaurant

Nil

Breakfast

Staff ability to understand

Liked the restaurant and drinking options and the comfort and generous sizing of the rooms.

Staff handing us their "Recommend me card" when they hadn't even been serving us. The staff that didn't hand us their card were the best workers. This was particularly evident in the breakfast restaurant. If I would like to give someone a recommendation I would do it without being handed a card.

早餐很好，品种很多

没有主动给房间瓶装水，要的话才给

Easy access to Terminal. Staff were helpful with check in and information provided. Shuttle service to other Terminals was great.

The room smelt of cigarette smoke despite a no smoking policy. Breakfast onsite was great.

Clean and comfortable

Nothing

We used the hotel for a over-night stopover at Heathrow Airport between a flight from Australia then an early morning flight the next day to Iceland. Good value, quiet, and easy to access from the various terminals using the free train transfer service.

Nil significant.