La amabilidad del personal

Room was excellent for a family of 5 which is really hard to find sometimes...

Our view was of an alley but apart from that there was nothing we didn't like...

Location , staff and cleanliness

Dine in room service was poor actually, The food is cold and tasteless which is not expected given it’s a 5 star hotel

I can't say enough nice things about this Marriott!! We treated ourselves to a few nights here for a special occasion, and the staff were incredibly helpful and went over the top to make sure we had a memorable stay. On my birthday, they remembered a special beverage and snack I liked at check-in, and had a bottle and the snack delivered to the room as a surprise. My fiancé also proposed on this trip, and they did everything they could to make the day extra special with flowers, treats, and balloons in the room. They even were so kind as to hold a package I had delivered before my arrival until check-in, call us cabs whenever needed, and bring our luggage to our room (which was nice after hauling it all around ourselves for a couple weeks of prior travel). The breakfast and afternoon tea in the Library and the dinner restaurant were also superb. Everyone from the front desk to porters were kind and provided the best customer service we've ever experienced. Special thank you's to Tanvin at the front desk and the manager, Victoria, for making our stay one we'll never forget! We can't wait to come back some day knowing we celebrated our engagement here. :)

We had followed up with the hotel a couple times before arriving to make sure we would have the best view possible of Big Ben in our room category, which we were told would be accommodated. We were disappointed to instead arrive to a view of the London Eye with dozens of people in the pods looking directly into our room and the Eye camera flashing a bright light onto our walls every 15 seconds. My fiancé was able to talk to the front desk, and the staff moved us to a better room down the hall, however we wish they had taken our initial request more seriously as we wasted a lot of time (most of my birthday) trying to switch rooms and probably could've had an even closer view of Big Ben if this were arranged ahead of time. The pool was also open but was quite cold, so we wish there were a hot tub or sauna option available to us (or even a spa voucher included).

The view. The extra's . Celebrating my wife's 50th birthday Lovely surprise of chocolates and champagne. Thankyou.

Your staff is very bad

Location Building Comfort bed

might be expensive for facilities

Breakfast was a farce. First of all the price being twice as much as I have paid before should include breakfast. We asked for water. We asked for toast we asked for sauce and I asked for poached eggs. None of the above came and the eggs I got were fried half cooked. Have stayed many times but neve experienced this poor service before.

Wonderful location by the river and central for visiting everything Beautiful swimming pool Large rooms

I paid £525 for one night and checked in , had a shower in room and went to the only restaurant in this big hotel at 755 pm. The person in charge of dining said she couldn’t fit me in , one person ? , til 930 pm to eat. There were plenty of empty tables. I said have I paid this much money to find I cannot get food in the hotel ?? She said I could order some bar food …. I did but it was mediocre and expensive Also in a luxury hotel one expects the chance to dine accordingly. Sadly management not interested in the morning when they asked if everything was alright with my stay … currently also note there is no spa at the hotel for a year as it’s being refurbished which is not advertised The pool is amazing however. .

Beautiful rooms, lovely bathroom with comfy robe and slippers.

Very pricey

Everything?

Breakfast was lovely

We went swimming on last day morning with our / children and kissed check out, was charged £50 late check out which seemed steep for less than an hour when you have paid £2700 3 nights stay

Everything ok

Everything ok

The staff were rude, not helpful, the rooms were tiny compared to the description and it is totally overpriced do not stay here,

This Marriott is magically marvellous! it’s location provides a buzz and excitement that you know you will enjoy but also a real tranquil calmness from the hustle and bustle of the city! The views are worth every penny! But no hotel is complete without its staff, check in was seamless and Barry (valet) gave exceptional attention to detail, remembering us as we came and went on our adventures (there were only 3 rooms not booked that day so his memory for the number of people he met is out of this world)! Then Anna in the restaurant again paid exceptional attention to detail, making us feel so welcome and comfortable. Drinks and food were great and portions BIG! A perfect stay with a lifetime of memories!

location.

always put far end of building. reception stark.

Location

Breakfast, and rooms very far away

The hotel was absolutely beautiful. the view and location was outstanding. The food was gorgeous. and I was very pleased with the room.

The staff. Specifically Silver. She made me feel I wasn’t good enough to be staying there. I normally regularly stay at Ruben at the Palace, but this trip I had my disabled mother, & daughter, so they couldn’t accommodate us, as fully booked. So I decided to try county hall as the location was perfect for my mother’s limited mobility. We were very much looking forward to staying. I have been extremely poorly over the last few years. I lost all my hair, and it’s only recently started to grow back. I find it really hard leaving the house because of this. So it was a big deal for me to go to London looking so very different to how I once did, I wanted to be able to relax and enjoy myself. and My Mother has only recently lost her mother, and is days away from having hip replacements. So she really needed a little break, and to have her sprits lifted. sadly this wasn’t achieved. I left my bag on the train with my wallet and driver’s license on the journey up. So I didn’t have my bank card or ID. the situation was stressful enough. But to then be told I ‘probably wouldn’t be able to stay the night, as that’s against their policies’ (which I should point out that it wasn’t even made clear when I booked that I would need ID!) when I arrived after losing my belongings, a nearly 3 hour train journey, then to miss the £300 boat cruise we had booked because of the time Silver took at check in while she went off to find out if we could stay - was rather upsetting! and to be made to feel I’m not good enough by the way she spoke to me, was just not acceptable. I won’t be returning because of this. I feel humiliated. I’ve never been made to feel like this at Rubens. I paid over £700 for just one night, to wish I just hadn’t bothered! very disappointing.