Location

Thought the room service could have been presented better.

Loved both pools available to us especially the larger private pool with the small beach. Only had breakfast once at the resort and it was adequate but not exceptional. The Chinese restaurant was average but we really loved the Italian restaurant. The pastas were excellent and the setting outside on the veranda was simply magic.

Nicely designed units located around the lagoon pool with option of sandy beach, shade options, deck areas and swim up bar. units were roomy with own balcony, good restaurants located in resort plus option of using infinity pool or Mindil Beach.

A small point but in the unit, the door separating the bathroom area was a heavy self closing door, would be good if it could be kept open so you didn’t have to keep opening it every time you used the bathroom. The loud music at the infinity pool wasn’t for me but maybe I’m just getting too old, I was happy to relax at the lagoon pool.

Location and layout of the resort was excellent

Disappointed with the lack of room service, had to constantly chase up staff to clean room and get clean towels. In 5 days stay we only had room cleaned once which I feel for a 5 star resort is unsatisfactory. Lack of bar staff at Lagoon pool, wait times of over half an hr for a drink is not 5 star.

Katie at the front desk went above and beyond to ensure my comfort and satisfaction during my stay. Not only did she assist me in changing my room to a better one, but she also showed great understanding and empathy regarding a situation I faced with my booking. She kindly requested to credit me for the night's reservation that I was unable to use, which was greatly appreciated. Her professionalism, kindness, and dedication to customer service truly made a positive impact on my stay. Please extend my gratitude to Katie for her exceptional service.

I was disappointed with the room I received upon check-in. Despite requesting a room with two single beds and having my son, who lives in Darwin, confirm the request, the two ladies at the front desk initially claimed they had not received it. Eventually, they managed to split a queen bed into two narrow and uncomfortable beds. The room, located on the first floor overlooking a roof, did not meet my expectations. Additionally, the bathroom showed signs of rust, and there were small flying cockroaches present. While I understand that encountering insects near a beach is not uncommon, I suggest the hotel consider renovating the rusty dustbin and toilet brush.

Amazing spot and infinity beats pool was great. Security guard on pool was brilliant.

Staff were very unhelpful and unfriendly.

I liked the Vue restaurant and the room was a good size . Room service was great.

The bed was not comfortable, and the sheets weren't of quality. We were at the motel at 1.00 having lunch and couldn't check-in till after 3pm which was annoying. The boom gate wasn't working to secure our car. It eventually worked so we moved the car. I think $285 is extremely overpriced for a spa room.

Room was nice view was great Room service was ok.

No Lagoon pool open not family friendly without the pool. Limited time in other pool not suited for families. You have to pay extra for movies in room. Lights flashing at the back of TV had to get reception to cover with bandaid. Bed was ok