the staff is nice

unfortunately the house keeping did not clean the room very well the floor never cleaned .

Location

Two small beds instead of a king

The location, staff and cleanliness

The value of the breakfast

Location, excellent! Close to ocean - 5 min walk, also surrounded by restaurants, shops, pubs.

Breakfast was below expectation and way below four stars hotel. The biggest problem was lack of scrambled eggs. We had all products for typical English Breakfast but without scrambled eggs ..... Also, no vegetables... only few cocktail tomatoes and few slides of cucumber ...... shame...

Nice stay, walking distance from Las Canteras beach! Nice and clean room with a view over the port. Bus station nearby to get the bus to the south of the island. Helpful staff!

AC a bit noisy on the full mode, but nothing that disturbed our sleep

The location was great and rooms has great views.

Gym selection of weights was very poor.

everything. this is the best hotel I have stayed in, in a long time, for numerous reasons. the staff was so sweet so polite, they made the stay worthwhile, I truly felt I would be missing the stay. they made sure of the room service, even though language was a barrier for us since we didn’t know spanish, they were so kind to us to explain things well and were patient with us. the rooms were so beautifully setup, so clean, great coffee machine and omg the staff was so hospitable.

everything was amazing, they could just add more options for the breakfast for vegetarians or vegan, not that I’m either but it would be a good addition for people.

Location location location, amazing views from our room though it was the east side on the 22nd floor overlooking the port, very central to the city center, beach,restaurants and bars. Loved the pool and sunbathing area on the roof

All good

nothing really

dirty room bath did not work dirty towels hairs in bathroom previous people left items in room. very noisy Ben though say are sound proof .. very dated furniture and beds need replacing . never a 4 star hotel maybe 2 and I have stayed in cleaner 2 star hotels

Location = good, Breakfast = good, Staff - good, Bedroom = clean

There was very little or no area where you could sit down during the day to read or relax.

Great views and pleasant decor. Close to Santa Catalina park and the beach.

no parking and impossible to park nearby. Staff were a bit rude and the restaurant had very little for vegetarians

It felt like home, everything cosy and the staff super helpfull.

Na

Nice bar with views of the city

Very noisy due to traffic and construction work outside. Room wasn't soundproof as advertised. Got moved to the 18th floor and it didn't help. Stayed for 7 days, 2 mornings there were issues with the hot water so couldn't shower until later and on a separate day the electricity cut off. The bathroom door hinges were rusty and noisy and the bath/shower leaked, resulting in a pool of water on the bathroom floor everyday. The towels and bathrobes were stained.