Modern, comfortable room. Helpful staff.

Room looked inward, onto the other rooms. No gluten free options on the breakfast menu

Staff was super nice and helpful, including the team in charge of serving breakfast. Room was clean, location is excellent.

Internet connection was extremely unstable and slow, surprising for an area such as this one. Had to work during my stay, and Internet was down at least three times during the morning. For the room price, I was expecting a nicer room, it was more like a cave, with no sunlight. Also it was noisy, you could hear a lot of noises from upstairs (throught the bathroom) and from the hallway. Breakfast stuff was not informed on time that I needed some gluten-free options, even though I asked about it at least three days before arriving, so there was nothing prepared during my stay.

we booked two rooms. one room has some kind of smell, and second room had standing water in the shower. But overall hotel is very good.

The location was good.

The room was not as lovely as they looked in the photos on-line. It was small and cramped and could have used more cleaning.

room too small. No place to put anything

Good location for tourist sites. friendly staff.clean

Pretty dull rooms which don’t make you want to stay in them. Quite small too

Service and staff were great Cleanliness was good Location was close to several restaurants and a mall, in the mid point to main attractions.

Wifi was unusable, we tried to do a couple meetings and it was impossible. It was so bad that the 3G with poor signal was working better. Breakfast had one friendly staff, the rest were always in a bad mood. Additionally, the options were limited and always the same. It took a couple days for us to figure out they did scrambled eggs upon request. The bed was uneven and the air conditioning not strong enough in the hottest days. Since the window is turned to all rooms air conditioners it was extremely noisy. Moreover, we could not open the windows because twice we did it and cockroaches came in.

good location

very simple, not good ac

Everything. Everyone so kind. Excellent location and service. Hope go back to it

Nothing at all

We had a great stay at Arenales Hotel. The staff is very friendly, especially at breakfast where they make you feel so welcome. The rooms are comfortable and quiet and the location is very good, just one block from the subway station.

Wifi was not working well during the whole week we stayed there. It was on and off and so weak that we couldn't use it.

location is great, it’s functional and clean, albeit tiny bathroom.

tiny bathroom

location

price

location

price

Cute breakfast room, great medialunas, good location

We asked the lady at the reception to order a taxi to the domestic airport for us. We had to pay her right away instead of the taxi driver himself and we were charged 1500 Pesos, more or less the double amount of the regular taxi price. Better order a taxi yourself.

location

the mattress was damaged the shower door didn’t close well the shower was clogged the Bathroom needs to be remodeled

location

room, breakfast

Location

Facilities deserve more maintenance

staff were great and so was breakfast

wasn’t the best location

Have no complaints everything was perfect.

friendly staff. clean room.

breakfast offering could be improved

location, front desk service, clean

rooms small, bathrooms VERY small, they offer complimentary breakfast in adjacent coffee shop where service sucks…really sucks. they think they are doing you a favor instead of taking care of a customer. remove breakfast and I would give you a higher score… published photos are way to good, reality is that rooms dont look so big or nice

Staff friendly and efficient. Cafe staff and food amazing.