The house was great but needed some items fixed. The kitchen sink was messed up when we got there and two of the three microwaves didn't work. Two bathrooms had drainage problems. The floors were pretty dirty and our socks were bad. The sink problem was fixed with a phone call. There was not enough big items to cook with in the kitchen so it could use a few things. We had a great time and we are using the rental service for another house in 2024.

There were several things wrong with the property. This is one of the reasons why I do not like dealing with management companies as they do not care like the owner would/should care. Yes, the property was beautiful in its decor, wood, size, location and amenities. However, I do think that having a 6 pm check in is not cool. Considering there is no discount for the first night, why is the price full price when you cannot check in (guaranteed) by 6 pm. 2. 2 of the 3 microwaves did not work 3. 1 of the 3 refrigerators did not work 4. 1 of the bedrooms air conditioning did not work and their bathroom toilet sink was broken 5. The lights on the waterfall and the waterfall itself did not work. 6. The outside door to the pool room does not close properly/function properly. 7. We knew in advance that the theater room would not work. 8. The flooring will eventually need to be redone as there are tons of gaps all over the floor for dirt and bugs to collect ... 9. And LAST BUT NOT LEAST, THERE WERE ROACHES everywhere. Not like an invasion but enough that EVERYONE complained! That was terribly embarrassing and disgusting. UGH! No, we did not call management during any of this as we had people to attend to, etc. Management should have ensured that all of the above was handled before we arrived. But, once again, that is the issue with having management companies handle your home ... there is no TLC. It is all to automatic and rote.

Great stay. However, the TVs only worked in the living room and half the bedrooms. The other half of the bedrooms and the media room didn’t work.

The property did not meet basic cleanliness standards. The floors were FILTHY (to the point we bought a mop & bucket) Stovetop was dirty upon check in. Refrigerators (x3) were not working properly, several shelves were broken. Previous guest items found in closets/dressers No hangers provided. Broken closet rods. There were roaches everywhere. Within the first few minutes of check in, roaches were discovered and when we called the management company they blamed the cleanliness of previous renters. They did send someone out to spray the next day and after spraying he told us to expect it to get worse as the roaches come out to avoid the poison. There were other maintenance issues such as the pool fountain and lighting not working, broken rocking chair, and a consistent leak in the basement ceiling causing water to pool on the tile floor. No effort was made to correct any of those items upon notification. Not enough kitchen utensils and pots and pans available were in poor condition. We ended up buying items to use for our stay. We reached out to the management company prior to our visit with a few questions and they were very dismissive, Upon arrival it became clear that they do not care about the consumer experience as several of the answers they gave us were not accurate. It’s a shame that the home is not being properly cared for as it is a very good layout in an absolutely beautiful location. I would not recommend this property.

It's big and pretty but the air conditioning on the 3 floor doesn't work the refrigerators don't work either and we lost a lot of food many cockroaches

It was a nice looking cabin if there wasn't so many issues roaches being the biggest one. Couldn't use one of the dishwashers, Two televisions didn't work, broken lock on bathroom door in bedroom 1, dirty kitchen chairs, ice machine in the bar area was also broken. Will be writing a review and contacting higher ups.

Was an amazing place to stay!

Scenic property in a nice rental with a lot of space. Liked being close to Gatlinburg & Pigeon Forge without having to be in the middle of things - those two towns are super crowded & busy. Quick drive to Smoky Mountains. Took one star off because I kind of thought that at this price point, the rental would have been immaculately maintained, but that wasn't the case. Maybe my expectations were too high. There were no speakers in the media room, which made it pretty unusable & a heater wouldn't turn off in the pool room even though it was July and very hot already. The mattresses/pillows also didn't match the price point in my opinion. Knowing exactly what I would be getting into now, I would still rent the house, but my expectations would be a bit lower.