We had a great time at Moonside retreat! The cabin was clean and just what you would picture sitting in the mountains of TN. Everyone had an amazing time. We were able to tie our boat to the boat dock without an issue. The kids enjoyed swimming and tubing! The road leading up to the house and the driveway were a little tricky hauling a boat trailer but we did it and everyone will remember our vacation together for years to come. The property management group was very responsive to all my questions.

We enjoyed our stay. We had a large group of 13 and everyone had their own bed. The cabin was clean and decorated nicely. The walk to the lake was what you would expect, lots of steps, but they were not steep. The dock was nice, we had a nice place to dock our boat and the kids could swim.If you are coming with a large group prepare to wash your towels daily. There was a raccoon that got in the trash nightly despite it being in the trash bin, a better bin or way to lock it would be great. Overall it was a great place.

The cabin was absolutely amazing! My kids and grandkids enjoyed the stay. Would recommend it to anyone.

Ill just be straight to the point. The outside and property seem to feel dirty. There is a good bit of garbage scattered along the hillside and around house. Half the decorations are broken, filthy, or still have hanging price tags. All balcony railings are unstable and wobbly. The jacuzzi tub leaks into the kitchen, didn't even test the jets. Various outlets were exposed or broken. Fire pit is rusted through, no fire wood. Garden hoses and other various items laying outside on the ground and dirty. Ac was on the fritz half our stay. Faucet in half bath broken. Broken ping pong table, box fan, and light bulbs burnt out. Beautiful area and easy location, very quiet and private. Lake is beautiful and dock is perfect for water play. Chairs on deck are broken. Creepy owl in master bedroom rafters, hopefully not a camera as there are a couple outside of the house. Bring batteries for the remotes!

I did not get my door codes until 420pm.We enjoyed the location and what should have been privacy, but a man had docked his boat on the private dock. He claimed he had permission to be there because he previously worked on the house. He was there at various times and parked in the grass across the road. I have 4 teenage daughters and there are no window coverings on the lower level, I am sure because of the view. However strangers are walking through the property at various hours and we thought we rented a private area, it was uncomfortable at times. He actually pulled in to the driveway on Friday night and when my family member went out he said oh I thought you guys left. Then he said I worked on this house and I know every inch of it. It creeped her out. The upstairs closet is locked in the master bedroom so there was no where to store anything. There are issues with all the doors, they are not square and don't lock. The ping pong table is broken and still sitting there. There are random things just lying around, like Christmas decorations on the top of refrigerator. The bear proof recepticles are missing and we had 14 people for 7 days with one mid week pick up, which led to us keeping the garbage in the entry way.

The house was nice and pretty much just like pictures. Inside of house was clean and enough space for everyone. We only had 6 adults in our group. Kitchen wasn’t as stocked as other VRBO properties I’ve stayed. And outdoor seating was a bit lacking and old. Water pressure wasn’t very good and for some reason upstairs toilet didn’t always want to flush. Beds are not very comfortable, like there are dips on both sides. We knew there was quite a hike to the dock ( which could also use some care) but 120 steps to be exact. However that seems to be pretty normal looking at all the other houses from the lake. Just letting you know in case you have someone that can’t do that many stairs. With all that being said the location on the lake and from pigeon forge area was great and overall vacation week was good. And I would definitely consider staying here again. V trips was easy to work with also I just didn’t like how the cancellation policy was different than VRBO. You only have 2 days to cancel after booking. I felt like I had to buy the insurance for that reason

First issue was they didn’t give the door code at 4pm as stated in the emailed. I had to call three times and finally got someone to answer and we got the code at 4:23pm. Then the cabin was nasty with dust, cobwebs, dirty toilets, and the floor turned your feet black. They only had a small bathroom size trash can which didn’t take long to fill up with 10 people, so we had piles of black trash bags in the dining room because there was no outside trash can or waste removal service. The water pressure in the showers was nonexistent. And the one and only tub had a broken faucet and drain which they claimed they couldn’t fix even though my father in-law was able to at least make it work long enough to bath 4 toddlers. We would have never booked a cabin with a non working tub since we had four toddlers. The railing on the third floor balcony wasn’t secure and when maintenance came out they said it wasn’t dangerous and no one could fall, the entire railing would shake when touched. The patio had huge cracks all the way across the length of it. It caused our kids to trip and fall every time they were on it. The dock had two rotten steps that would bend in when stepped on. The fire pit was completely rusted out. Mold on the bathroom ceiling around the vent and fan, the stove was covered in grease. The windows on the doors were covered with hand prints and spider webs. The master bedroom had no closet because the one there was locked. The master was also 20degrees hotter than the other floors because they had only one unit for three floors. The water smelled like rotten eggs. Needless to say this was our worst vacation from the time we arrived. We had to be the maid and maintenance! Completely a waste of money and we will never stay there again. Also when we called with these complaints nothing was done! DON’T waste your money because this place is trash! Better off staying in a Budget Inn.

Beautiful property but very poorly maintain. I was never sent check-in information. I had to reach out to Jackson Mountain Homes to get door key. Porches were covered with pollen, dirt and leaves. We had to scrub those before we could even sit outside. The downstairs floor was covered with dirt and bugs. It was obvious that the floors weren’t even swept beforehand. The grass was overgrown. There was no trash bin outside so we had to take trash off 25 minutes out of our way. The temperature of the cabin wasn’t consistent throughout levels. The down stairs was so cold and the upstairs would feel like an oven. The water pressure and temperature also was not consistent. The property would be a wonderful place to stay if the company would take pride in keeping it clean and kept up.