I have been corresponding with haus, directly to request a refund as the property was not to standard and had several incidents and one that could injury. I have cut and paste a summary of my complaint with them this far. Please can you take this further with them as the booking agent. Firstly, I did not receive a confirmation of my pending stay until the day of arrival at 11:46am, details were sent to me, only due to me making contact via message and telephone. Subsequently my friend and I had to rush the preparation of arrival, as we both had to travel nearly two hours to the property and had not even been given an address to travel to, until the 11:46am the same day. Once we arrived at the property it had obviously not been cleaned, as there were ants in the entrance hall, living area and kitchen. The floor felt dusty under our feet as well as the general house cleanliness was not adequate. We called you on our arrival asking for the location of the properties free parking (that was not made clear and not obvious , there was no drive and the road at the front had a single yellow no parking line. We also asked for the ants to be removed and the area cleaned. The maintenance man arrived around two hours after contact and placed two ant stop poison disks on the floor. There was no follow up cleaning done, we had to purchase ant killer to remove the live ants and a mop from the shop next door as the mop at the property was not fit for purpose and extremely dirty. On day one of our stay 2nd June 2022, we noticed that the kitchen door was unstable and the hinges were coming away from the frame, this was very worrying as the door was partially glass, and four children accompanied us on this trip so potentially there could have been a very serious accident, I screwed the hinges into the correct location to secure the door for the short term. On day two of our stay 3rd June 2022, we called you to report an accident in the property, one of the guests (child – 9 years old), , was injured by the wardrobe in one of the bedrooms which was unstable due to the back being unattached and one of the shelves, unsecure and fell down and hit the chid in the face splitting her lip. During my call, I reported the incident and was not given any formal procedure or process for reporting an accident and the process for any follow up. I had to request that someone came out to secure the wardrobe and door, which I believe to be very unprofessional