FRIENDLY FRONT DESK STAFFS (SEPCAILLY FRONT DESK MANAGER Eleza Yang) were very helpful and efficient. Definetely would come back here!

The air condition in the room was bad. I smelled of cigarette from bathroom and no air circulation available since all the windows were locked.

Perfect

Fantastic property, exceptional service. And the location is perfect for Taipei 101 and all activities nearby!

Veru Beautiful Luxury Property. Im a World of Hyatt member & feel very special. They gave mecan early check in & i really appreciate that, thank you 🤗

Excellent location. Good breakfast choice Friendly service

Great service and convenience location.

Hotel was beautiful, clean, rooms were spacious. Location was perfect.

It was clean and had every resource I wanted. Staff were always friendly and helpful.

The printer in the Business center didn't work.

good

Good

First room was messy and stained, they changed the room but for a 5 star hotel expected more.

Great location and breakfast.courteous service.

Wonderful service.

Good hospitality

all good

Everyone was so friendly and welcoming. We will definitely return

Let’s start with the negative. 1st. Room was ready late. 2nd. There was a very sticky coffee stain on the shelf next to the bed. 3rd. Laundry service advertised to be returned by noon was not returned till 6pm. 4th. Limited lounge (club) options. And short hours. With all these negatives. One factor that earns the property from me is the “SERVICE” from the team there. Specifically Owen at the front desk. He didn’t have to. But he went over and above to make sure any and all issues are resolved! Even before we ask for any resolutions. Besides him, every staff proves to be attentive and proactive to ensure guest have an enjoyable time! If without the above issues. I would make this property my first choice every trip!

Services at the club executive lounge were not up to standard. Room condition was a bit old.

Everything is perfect! Absolutely beautiful hotel

Great staff support and ease of location to areas we wanted to check out

Good location, link bridge to 101. Room is spacious & comfortable.

Good stay.

Very grand lobby and comfortable stay. Great selection of good at 1F buffet and Irodori on 3F for dinner

Great hotel

Very accommodating with an early check in and user of pool and facilities after checkout

Very nice hotel, clean, polite staff, etc. A great deal for your money. I would stay here again.

Comfortable and quiet. Very clean. Nice pool (22.5 meters).

Lovely hotel. Annoying check-in because the card reader could not use my physical credit card. I could not charge anything to the room and every server told me that if I just charged it to the room it would be 15% cheaper. I was being disadvantaged because the hotel system and my card did not talk to each other and I was reminded of it several times daily!!

Very convenient

Excellent room and service