we had a bad experience, we had 2 rooms and we get robbed in one of them , we made the complains and the hotel did not do anything. just not believe. you don’t feel secure there. also there is a policy that don’t have any sense were TV volume minimum is 10 and that is super loud at night. manager communication very unsatisfactory .. not way to solve any problem

It was a lovely stay at the Sheraton. I recently came to Hong Kong for a family reunion. Sheraton has been around since I was a child... I remember riding on the external evaluators (with windows to look out) and I am talking like 40 years ago... I was pleasantly surprised that the interior of the hotel still looks great and well maintained, of course it is of that older grand hotel look. But I had a king room, the decor was modern and tasteful. The bedding was fresh and comfortable. The staff were all very friendly and helpful. The room rate was also very reasonable for a hotel right in the heart of TST and a short walk to the Start Ferry, Harbour City Shopping Centre and right next to the Peninsula Hotel. I went to the roof top pool and saw the helicopter landing on top of the Peninsula Hotel... I truly enjoyed my stay at the Sheraton Hong Kong Hotel & Towers and will be more than happy to stay there again. Highly recommended.

Best location.

Nice hotel as always, speedy check in and out, nice, clean comfortable room, bed, and friendly staff. Great location.

Walkable areas so easy for shopping eating and visiting

Location

It was so good that it was one of the hotels I've stayed in so far. I said it was my honeymoon, and the bouquet and wine gifts were also good. Thank you very much!

Great!

Hotel is nice, service is great.

Excellent location, staff polite and friendly Breakfast was ordinary, needs a better selection Bathroom too small, towels need to be upgraded Pool area- poor towels, shower area also poor.

GOOD

good

The location and 17th floor for drinking suitable for me.

location was perfect

It's nice hotel for family vacation.

The service of the hotel staff, the condition of the facilities, and the location are all excellent. We had a night view of Victoria Harbor from our room. I would like to use the hotel again.

Excellent

Very convenient and clean.

Room stay was abit small as compared to Macau. Check-in took very long and room was not ready at 3pm, hence gotta came back again in the night to retrieve the keys. The process took long as well for collection of keys. Plus points are just opposite k11, star ferry and avenue of stars. MTR exit k is just behind the hotel but it’s a long walk to the red line. Overall still not too bad

Thanks to the service provided by your hotel, I stayed comfortably. I have a question about deposit. I paid 1,000 HKD for the deposit when I checked in and I want to know when this amount will be canceled. Thank you.

Location very good . Concierge service staff was very polite n helpful vs front desk .

Friendly staff

Very clean, good breakfast, nice location, staff is a bit clueless at times, cleaning personnel are courteous and attentive.

The short stay at the Sheraton Hotel in Hong Kong was very pleasant, the hotel is centrally located with many shopping amenities closed by. Walking distance to the subway and trains. The hotel although is old is well maintained. The breakfast is good, it has a wide spread of various types of food, both Western and Asian.. the bell boys are very alert and helpful… will come back again in my next visit to HK

Excellent location and great hotel

Service very fast and efficient. Very responsive, very helpful very well oorganised. I'll book it again without hesitation

There’s no hair conditioner in the room, but the janitors didn’t check to refill it. The lobby staffs were not very friendly while answering requests such as late checkout when you were not able to accommodate. Wished to have a late checkout but was told that the hotel was full house… Will not stay with Sheraton Tsim Sha Tsui again…

The hot water was not consistent. The first day it was very hot, and a light touch of the facet would change the temperature a lot. Some days the water was so cold I have to turn it all the way up. It was very inconsistent throughout my stay.

The Sheraton was a significant upgrade from the facility that we had pre-booked which did not live up to the online description. The location of the sheraton was perfect for public transportation and walking in Kowloon along the waterfront and to the night market.

Breakfast was not as good as it should've been. Choices were great. Quality was lacking.

Located in the heart of the city. Convenient for shopping spots and have a great harbour view

We love this property and have stayed many times when we were doing business in China. It's close to everything. The hotel rooms looked updated and the decor was fresh and inviting. The bathroom was lovely. The only criticisms I have were the food quality in the Cafe and lack of seating in the Club room. We stayed for 3 days, and the best we could do was have 2 cups of tea that we took to our room.