I’ve stayed at many hotels and I like this hotel very much. No matter what race or color you are you’ll get treated V.I.P. Mohammed Ali help me with my bags a distance away and treated me with hospitality. Women at the reception desk are friendly and made check in and check out easy. They always provided me with fresh fruit and dates and tea. Very close to Al masjid Al Nabawi. Plus rates are good. Win win win across the board.

Good location. Walking distance to Haram 5 mins. Need modern infrastructure

The hotel is conveniently located within walking distance of Masjid e Nabawi. It has a small cozy room and the staff at that hotel are very friendly. Two specific area land they can improve in is 1. Making sure that breakfast area is clean because there were flies in the breakfast area. 2. The hotel need some maintenance work. The shower leaked/broke twice during my stay. They changed the first time but it broke again during my stay on last day.

Allhamduliah we had a WONDERFUL stay at this hotel. All the staff went above and beyond - the best experience in Saudi Arabia for us. Allhamduliah. We had a 3 bedroom suite it was HUGE, CLEAN and comfortable. The entire staff was extremely helpful, professional from the bell boy to the cleaning crew , front office , breakfast attendants - everyone was AMAZING and KIND. Excellent location ! Loved the fact that it’s not a huge hotel so it’s very personalized service . Staff remembers you and caters to you. If I could just mention one thing for improvement- room was a little outdated - but I think they are planning renovations soon . Will definitely stay again and always !

Good experience. Receptionists are very helpful and welcoming.

My experience of staying in this hotel is very good, I will make perfect that people also choose this hotel

It was a nice area, but the property is old fashioned. The atmosphere of the room wasn't pleasant and the toilet door knob was bad hard to lock and unlock.

On this recent one-day visit, I hardly spent any time in the room. However, the hotel still left a positive impression with its cleanliness, friendly staff, and convenient location near the Haram in Madina. Ideal for a quick Umra and comfortable stay.

I had a very pleasant stay at this hotel and the staff was extremely helpful. I needed to extend my check out time for 2 hours and they granted me that free of charge. Special thanks for miss Shahd at the reception desk and all staff members.

Walling distance from Masjid Al Nabawi and surrounded by food stalls and shops. Breakfast options vary in many options. The cleaning staff were very polite and respectful too.

Good place

On the Main Street to haram. Rooms are large and super comfortable, souhour at the restaurant is amazing with a great staff that pay attention to details. Great work.

Friendly n helpful staff Beautifully maintained property Location- close proximity to the Masjid and all amenities

Excellent location near Masjid e Nabavi. 2 mins to the Haram Gate 19-22 shopping and dining around Staff attitude is ready to serve you Best breakfast in the town, almost over 40 items in buffet and changing daily 👏👍

Everyone was so sweet and respectful MaShAllah

Wonderful

Great and will return again. Everything as recommended.

Very welcoming

We stayed at this property-having booked 5 days at a premium price— thinking it is a 5 star hotel as advertised but the pictures are misleading. Apart from the reception area, the hotel is really run down, unsafe, with significant wear and tear, mold in the bathrooms with dysfunctional drains, stained carpets, walls and floor. The overhead shower doesn’t get hot water, the tubs don’t drain. In many cities, they would have forced the hotel to close due to health concerns. The hotel needs extensive renovation which they are apparently planning in the future. No cosmetic touch up or cleaning by crew will resolve their issues. We looked into changing to another room but it was all the same. The rooms are big but not maintained and the bathrooms are especially disgusting. The location of the hotel is good as it is 10min walking distance from the prophets mosque. Breakfast was decent. The management offered us a free meal after we complained to them. The manager, Mr Basim eventually promised to refund a day of our stay. This has not happened so will see. Overall, it does not deserve a 5-star badge and it is shocking that they are an intercontinental hotel.

The service was excellent. I like everything about the hotel.

Excellent customer service and Hotel. Breakfast was really good.

Very good.

Great location. Great room. The staff were amazing

Great.

Awesome staff , great location, very easy walk to the masjid

Location is perfect , breakfast is fabulous. Staff is very helpful, even when I have one observation they respond to my comments and take the appropriate action. Highly recommended.

Bathrooms could be cleaner

The hotel was very clean and conveniently located to food outlets and walkable distance to the Prophets Mosque. The decor is a bit dated, but the hotel has plans for updating it soon. The staff was pleasant and helpful. The breakfast buffet was grand but the bread offerings were a little lacking for my taste.

Very safe

We like our stay because of the location closed to Masjid Nabawi. The staff is very friendly and helpful. Everyone is doing their best for the guests. The hotel need a lot of upgrading. The breakfast buffet need a lot improvement and the Chef in charge need to change the breakfast menu and not serving the same food every day and to make sure the quality of the food is good. For example the falafel was soggy not crispy the same for samosa.

Property is in need for an extreme makeover. Overall, the building/rooms are in very poor condition. There is construction happening in some areas of the hotel producing a lot of dust and noise. Breakfast options were boring and repetitive. The staff members are the heart of this place. Will not return if the hotel does not change drastically.

The staff here were the best. Our room was comfortable and of a high standard. Our stay was excellent i wish we had stayed longer