Excellent and beautiful

Average hotel,

Far away from being a 5-star hotel. When you have to call reception 3 times for the room to get cleaned and it finally happens at 9pm, you understand where you are.

Only place we will stay in Sofia

Beautiful hotel and amazing restaurants

Excellent.

Right in the middle of everything and yet comfortable.

I don’t recommend this property - the bathroom was not clean, we found dirty socks near the curtains, the door card reader was reading that needs housecleaning service (it was in red) but the front desk told us it should be like this. On top of it the morning of the check out someone enter our room (not a housekeeper I think it was a guest of the hotel) while we were trying to leave. Absolute disappointment. The hotel has plenty of good rated restaurant we wanted to try. The coffee bar/garden area didn’t seem to welcome anyone and made us feel uncomfortable. Not knowing what type of espresso they serve, not knowing what desserts they offer, and served us warm water - 10 min later the ice came but it wasn’t needed anymore. The Italian restaurant was good - atmosphere great, cocktails very presentable, food was just ok. I’ll be contacting the manager of the hotel to address my complains about the stay itself.

Too overpriced. Also a renovation/repair is needed to the hotel's rooms and a couple of the staff to be polite.

I have stayed in a huge old furnished apartment smelling and not having heating for a huge price.

This is the worst ever so claimed 5 star hotel…. I’ve to changed my room 4 times in the middle of the night, first night stayed already told them no telephone in my room (no room service!), lights flickering, corridor lights doesn’t even work, coming bk in the evening nothing changed, complained changed my room, which is exactly the same, went down to change my room again, this time the entire socket where u supposed to place the key card for electricity felt completely off… upgrade again to an ensuit for me… n no heater in the room… n it’s -10 outside!!! Plus it’s already 02:00am!!!! Ridiculous!!!!!

This was my second visit to this hotel. The first time I stayed there, the receptionist at the front desk was rude. When she checked me in the room she sent me too was not even cleaned. This stay, I accidentally left my kindle. I went back after they told me it was found and the same rude receptionist from the first visits told me it was not there.

No heating, when there is heating, the electricity goes down

close to shopping and best of all the restaurants.

OMG this hotel is freaking amazing! I love the breakfasts!!! I love the Italian restaurant and the Japanese gardens with ….black swans! For real? Black swans! Then the last day we found another garden next to the Japanese garden….what?! Nine peacocks….are you kidding me? Some were albino peacocks….what a fabulous place. I can’t wait to come back to Bulgaria just to stay here again.

Really enjoyed my very short stay. Welcoming front desk staff, awesome gym, great breakfast and cool decor, like the Japanese Garden AND it’s close to the main part of town - I would really recommend this hotel for a business stay or a romantic getaway.

Great location and lots of good dining on site. Friendly staff. However the hotel is quite old and the rooms are outdated. I was disappointed by the breakfast. Lots of options but food quality was poor. Definitely expected more from a 5 star hotel.

Carpet in room stained, AC not working, terrible check in, overcharged for upgraded room but many issues inside. Mimi bar half stocked.

I went to check in and the staff member asked me for my ID. I gave her my military ID, she scanned it and I guess the scan did not work and she asked me for another ID. I gave her my driver’s license. She scanned it and apparently the system did not take it either. So she asked for my passport. As a Soldier we don’t have to travel with passports we travel on our orders. So I told her I did not have a passport for her. She start yelling and arguing with me about the ID. I politely tell her that I have two IDs which is more than most Americans. I can not help that her system is not accepting them. She stated she would have to register me under her name but I had to get out first thing in the morning. I told her absolutely not and to get me the manager. Which she did not do. Eventually she gave me the key to the room. When I got to the room, the bed was unmade, urine was in the toilet and there was a cup of coffee there. I went back down to the desk and showed her pictures of the room she sent me too. She then gave me a new room key with a discount card for a massage. She never apologized for her behavior. The next morning I came down and requested and extension to stay in the room because my meeting was going to go over, the gentleman at the desk said I was good to stay until 2pm. Housekeeping shows up at noon and says they thought I checked out. So I just left. I would not recommend using this hotel unless you have a passport.

Don’t even think to stay in this please not friendly personal the rooms are disgusting food is terrible it doesn’t work even one star stay away from this place I will upload some pictures to see what kind of conditions are the rooms. we wait I 2hr to check in… in the middle of the night we come back to the hotel we have to wait for hour and a half for someone to open the room. The key was not working. on the checkouts I have to wait another two hours because they told me that my booking was not complete and they want to charge me additional $150 I have to stay on the phone for hour and a half with Hotels.com and with the hotel representative the clear what’s happening in one that way they want the double charger.. all the hotel representatives Treat us like we going their home not in the hotel like we’re going there home without any notice to stay there. Complete disappointment disaster never go back to this place

When me and my partner arrived in our room it looked liked it wasnt even clean our bathroom was filthy, the mini bar fridge was broken and also was disgusting, there was wine stains all over the floor as well as that i called reception to get a cleaner to come and clean the fridge and bathroom and they barely even did the job so me and my partner took it upon ourselves to clean the bathroom and fridge, personally think the whole house keeping side was just poor as an overall, in a hotel you usually get new towels we didnt get clean towels and the fact everything had an extra charge to it i personally wouldnt consider this as a 5* hotel and i would never pay the price for an “executive room” like this again, the breakfast was terrible all the food was dry and bland the only thing i could say that was decent was the orange juice.

Ok

overall i like the hotel parking is too expensive 30 BGN per day ! breakfast is good restaurants on site close to center i was upgraded with room due to the fact that i return

overall i like the hotel parking is too expensive 30 BGN per day !breakfast is good restaurants on site close to center i was upgraded with room due to the fact that i return

Keep your money out of hotel reception. My credit card was charged twice. An it was big story and takes long time to get reimbersment.

Keep your money out of hotel reception. My credit card was charged twice. An it was big story and takes long time to get reimbersment.

The hotel is good, on a good place, and is a lot of restaurant and bars in the hotel. The room is ok but they need to start rebuilding it.

Fantastic hotel - my favourite preference every time I visit Sofia.

The property was sparkling clean, staff was friendly, we had an awesome experience and will come back again!

The property was sparkling clean, staff was friendly, we had an awesome experience and will come back again!

Very nice hotel Beautiful Staff helpful Clean hotel Everything was fine

Very nice hotel Beautiful Staff helpful Clean hotel Everything was fine