Excellent service and location

It was a terrible experience .We are a big family coming to Sanja to celebrate Christmas and this hotel we have booked 5 rooms .I came to the hotel first and find out the hotel did not have the same things that they have promise on their site. It was an old hotel , the room was dirty , we try to change the room twice but still it is dirty and noisy. We stayed 1 night and then we moved out. The staff was not helpful and they didn't`t care. The breakfast was a joke. Breakfast until 1000a.m. and lights off the restaurant 5 minutes to 10 a.m.Coffee is some brown water cold of course and when I asked the staff who do not speak a word English (nobody do)he just do not care. The coffee shop and restaurant they said they provide food is a lie. Everything do not exist even though is on the menu. We arrived at the hotel around 2.p.m. and wants to eat but everything in the hotel is closed and we have to find something to eat outside the hotel? I change hotel the next day even though I could not contact hotel.com I was glad I could cancel my brother`s room and book for us somewhere nice.

Location of hotel is nice, directly across the street from the public beach.

air condition system a little musty, other than that things good

Location is nice as you can cross the street to the ocean beach. Hotel has a nice swimming pool as well. The Chinese restaurant on 2nd floor has very good food.

Anyone can go up to the rooms, you don't need a card access to get up to the hotel rooms. We even got advertisement leaflets under our door. Room is quiet dark as hotel is using yellow lights. Cleanliness is so-so, we spill some liquid on the floor and used tissue to wipe off. To our disgust, the tissue is black. The floor has black tiles so you can see that the floor is dirty. Housekeeping staff is quite responsive when we asked for extra pillows and towel. Hotel environment is noisy as the road is just beside the beach. The cars are always horning away early in the morning. You never have a quiet moment on the beach as it always crowded with people and loud music. Do not expect much on TV channels as you are only allowed to watch CCTV channels only. Breakfast is chaotic especially during weekends. Do not have high expectations on the food, it's edible only when you are hungry and only 1 type of beverage is drinkable. The rest of the drinks are highly diluted.

Anyone can go up to the rooms, you dont need a card access to get up to the hotel rooms. We even got advertisement leaflets under our door. Room is quiet dark as hotel is using yellow lights. Cleanliness is so-so, we spill some liquid on the floor and used tissue to wipe off. To our disgust, the tissue is black. The floor has black tiles so you can see that the floor is dirty. Housekeeping staff is quite responsive when we asked for extra pillows and towel. Hotel environment is noisy as the road is just beside the beach. The cars are always horning away early in the morning. You never have a quiet moment on the beach as it always crowded with people and loud music. Do not expect much on TV channels as you are only allowed to watch CCTV channels only.Breakfast is chaotic especially during weekends. Do not have high expectations on the food, its edible only when you are hungry and only 1 type of beverage is drinkable. The rest of the drinks are highly diluted.

We had a very good stay. All good. Staff are helpful and able to advise where to take public transportation to attractions.

across from beach and boulevard along beach. within walking distance to shopping and eateries. Large room with balcony with view of beach and sea. Staff are polite and helpful.

across from beach and boulevard along beach. within walking distance to shopping and eateries. Large room with balcony with view of beach and sea. Staff are polite and helpful.

Only wishing the staff could speak a bit better English, better WIFI would be great.

Overall average, breakfast vary lousy. No food refurbished after 9.30am. Not enough staffs to clear and clean tables. Only 1 coffee machine for about 60 tables.

Extremely disappointed in the Shengyi Holiday Villa hotel. Despite solid reviews on line, we found that the hotel had virtually no English capability. They did not seem familiar with the hotel.com booking system as we prepaid for a 180 degree suite room, and they tried to give us their standard room (don't think they bothered to check the confirmation number). After much complaining and finally getting someone on the telephone who spoke some English, they "upgraded" us to the room we paid for. Most alarming, however, was their "signature" Chinese restaurant. Just after the food arrived, we saw a rather large rodent run across the restaurant floor! To make matters worse, when we explained to the waitstaff we were leaving and why, they summoned the hotel manager on duty who tried to negotiate payment, and actually offered a 20% discount for our trouble. We declined to pay for the food and gave them some money for the beer we drank and left the restaurant quite upset and hungry. Unfortunately, the hotel does not have much in the way of restaurants in the neighborhood. Strongly suggest travelers to avoid this hotel!

Staff are friendly though they may not be that experienced with dealing with non Chinese speaking guests. Swimming pool is very pleasant and large considering it is in the city proper . Chinese folk singing by the beach may not be everyone's cup of tea but we enjoyed that local culture bit. Our room was upgraded in the latter part of the stay so we were very happy and grateful.

Staff are friendly though they may not be that experienced with dealing with non Chinese speaking guests. Swimming pool is very pleasant and large considering it is in the city proper . Chinese folk singing by the beach may not be everyone's cup of tea but we enjoyed that local culture bit. Our room was upgraded in the latter part of the stay so we were very happy and grateful.