Staff at check in are very friendly and service minded. The room I was allocated had a bad smell that became worse over night. Asked for a change and that was arranged without any fuss. Beds were rather hard and the cleanliness wasn't 100%.

Nice hotel

Looking forward to returning.

Good hotel

We the hotel, the room is big comparing to other hotels we stayed in Nagoya and Tokyo. Their hotel lobby smell like cigarettes. It doesn’t bother us much because we only passing by to go to our room. The room doesn’t smell like cigarettes which is good. The staff are friendly and nice. Good location and a lot of bars and places to eat around.

Hotel was within walking distance of the market. Plenty of places to eat.

Avoid! Even for a smoker, this is your worst nightmare. As soon as you walk in you are greeted by the stench of cigarette smoke, one you will become familiar with if you don’t immediately exit the hotel. The staff here are friendly and welcoming, and we checked in with them and headed to our room very quickly. We opened the door to our room, and the ever familiar smell of cigarette fumes had engulfed the room. We headed straight back downstairs to change rooms, we had inadvertently booked a smoking room so we upgraded to a non smoking room. The non smoking room was old, dirty and still had cigarette ingrained into the fabric of the building. The throw had stains, the wallpaper was peeling off and the lighting was horrific. We left and booked another hotel - there are plenty of hotels a similar price to this one which offer a much better service.

Even we stay only 1 night during our Kyoto trip, but it was excellent night , thanks you for all your hospitality thx