Very helpful and friendly customer service.

Very clean, friendly, and helpful staff. The only thing I have to comment on is the location of this property which creates inconveniences. There is no MTR nearby, shuttle bus does not run for the whole day - the service stops between 10am & 4pm.

we enjoy stay in this hotel; we like so much for it is good location and good quality service; only one thing we felt a little dissatisfaction, our room could not use WiFi or poor connection, i have contacted few times with the hotel staff, but not resolved at all. anyway, we were happy during this trip.

Clean, comfortable great view and excellent customer service . would stay again.

Being next to the botanical gardens means you have a lovely walk right next door. Plus there is a supermarket close by and it's a short walk to central.

We have been staying with them every time we visit Hong Kong. The team are wonderful & efficient in providing the services. We will continue to guests and will recommend them to friends, family & visitors.

Fell in love such quiet and peaceful property .. nice dinning area with good view and breakfasts were just right amount.. will fir sure return to the same hotel next time back in hongkong again.. Stanley was very kind and helpful..

The service of this hotel is very poor, originally booked a wrong room, and then booked again, before the wrong room will not give a refund!

An amazing hotel for the price. The view from my room was breathtaking.

Room was ok. Shower was pitiful. AC difficult to get right. Corridor was smelly. Lifts were slow. View was great. Breakfast was low quality and unsatisfying. Biggest gripe was with the ‘manager’ by the name of Wylie who told us that there were no cots available for my 1yr old and suggested she slept on the side of the bed. Very rude and unaccommodating. So a really poor start to the stay. The rest of the staff were polite but sadly this supposed manager let herself, her team and the hotel down. We won’t stay here again and would recommend others to broaden their search if they are considering staying here.

Great staff and customer service. The cafe was great as well. The location was beautiful and safe close to peak and botanical garden but it was a little bit of a trek from the nearest subway station but easier once you figure out the route up the midlevel escalator. Great value. Would stay here again. The neighborhood was very peaceful even late at night.

Great

We were given an upgrade on arrival but the view was of residential buildings rather than the city view over the park which we had been expecting after staying here a number of times previously. However this time - our booking included breakfast which was rather convenient.

Nice and clean place to stay

Lack of staff. Can complain too much because it’s a service apartment but expect service to be below average.

Very clean and profesional . The down side is the food, it’s mediocre

All in all a great hotel at a good price and in a convenient location.

Only stayed one night en-route to Singapore. Yet, received a free upgrade to a suite. Even though parts of the hotel are undergoing exterior renovations, my suite was spacious by Hong Kong standards, clean and quiet. Breakfast in the AM was a nice bonus! Overall, can’t beat Two MacDonnell Road for comfort and value. Would most definitely stay again whilst visiting Hong Kong!

Clean. Comfortable. Quiet. Friendly efficient staff members. Will return to stay.

I liked the experience of staying in this hotel in general. Overall rate from me would be 4.0/5.0 considering everything including price efficiency. I did not give 5.0 because of no heater in room and location . Using public transportation to the hotel was bit tricky for us.

I enjoy staying in this hotel. It is well-maintained and the staff are helpful and friendly. I like the convenience of the grocery store across the street and transportation is readily available.

Staff are very helpful and professional.

Good property and got everything one would need. The only complain I have is it is not easy to get a taxi. Transportation is not as convenient as one thinks. Uber or taxi often needed to add huge tips before anyone responds.

Two wonderful parks near by.

It was a stopover to visit family. The location, price and cleanliness of the hotel suit my need. Very professionally managed.

It was my first time staying in this hotel and I loved it! Room was spacious, quiet, clean and very comfortable. Staff, particularly Joanne on reception, were helpful and friendly A bit of a walk to Central but a pleasant route past gardens and the Cathedral

It was just nice when it came to breakfast. Just a plate plus tea or coffee with bread/toast. The room was nice and clean. A good place to stay for a solo. Public buses in front. Taxis are plenty. Location is so convenient to Central. A good walk to the Botanical Garden.

When we arrived at the hotel, they told us there was some, external work going on. The noise was incredible. 9am to 6pm…

Property is so inconvenient

It was a little far from the city center and had a calm environment. It was like living in Hong Kong with a choice of rooms with a kitchen moon.

Great location. Quiet neighbourhood

The Garden hotel room was great - we used the kitchenette and ref a lot. The room was cleaned every day and we loved the nook/sitting area near the window. It did get a little chilly at night in our stays from April to May, even if we turned the airconditioning off. Breakfast was ok but limited options only and the same for all our nights spent there. Hoping next time there will be more options or changes with breakfast and wish there was a bidet in the toilet also. Staff was courteous and spoke English well, even the luggage counter downstairs and staff. They kept our luggage for 2 days until we returned from our short trip to stay with them again. The shuttle was a great convenience although I hope they would consider adding more times in the morning for people who wake up late or those who want to enjoy a longer breakfast. There's a big enough Fusion supermarket nearby and we tried a Sichuan restaurant Chuan Yue Lou which was also good. There's a 12A bus available around 1-2 mins walk, can get you to an MTR stop in Central. You can also get off the Admiralty stop of the Airport Bus to get to the 12A Tamar Stop. The hotel shuttle also stops at Hong Kong Station (IFC mall) so if you can time your flights and know where they pick up, it will be free for you. Overall, the hotel stay was nice. If we want a quieter and chill stay, we would still choose this. Didn't get to try their afternoon tea.