Our family had a terrible experience in this hotel, the reception staff was not professional, rooms were not clean, There was water dropping from ceiling, we complain to management about ceiling leakage but no action were taken. There was a lot of dust on carpet, my whole family got sick because of the dusty carpet. They say they are four star but they were not. Not recommended at all.

Very friendly staff. Good location good breakfast and very near to masjid al nabawi.s.a.w

I will not recommend

I like that it is a 3 minute walk to masjid Nabawi. I like that the beddings are clean and the mattress and pillows are so so soft and comfy. Breakfast spread is really good at 50 sar for adults and 25 sar for children. This is a good hotel. I enjoyed my stay.

Good value for money.

Great friendly and courteous staff

Outdated

Good hotel close to the Harm.

Clean and good staff

Highly recommend

Staff is outstanding.

Great location

Quiet and very basic

The location was very convenient close to the masjid and plenty of shops and restaurants.

It was perfect

We stayed at Saja for 5 days and had a really nice experience throughout our stay. Walkable to Masjid Nabawi so we didn’t have to rush for Salah times. Would recommend for families and couples. The staff were really nice. They even gave us an upgrade to the upper levels with bigger rooms. Would stay again whenever in Medina.

Washroom tub was so filthy

A clean bedroom as shown on website. Only issue was mould in bathroom, otherwise clean bathroom. Very attentive staff - very prompt and polite with service. Cleaners did a good job too.

Close to haram and very clean

Stay was very good Room was bigger than we’d booked Reception would call everyday to ask if we needed anything Workers on the 12th floor were very helpful, cheerful, good manners

The hotel was excellent, close to haram, always had a sweet scent, as soon as i called the front dest they brought what ever i needed, good variety for breakfast, nothing is missing from being in a 5 star many times.

It's was great

Clean beds and sheets

Room service was very bad . Brocken Ben frame changed after multiple attempts

Excellent hotel, 5 - 6 mins from haram, outstanding service and reasonably priced. I stayed here with 3 different families in last 10 days of Ramadan and could not fault this hotel. We all got upgraded to the executive floor and staff were very courteous and understanding. We had an emergency and 1 room had to leave early and the hotel gave refund. Many food places outside the hotel. Highly recommended.

I will recommend this hotel 100% is my first time staying here I was greeted with the biggest smile and warmest welcome. The hotel is located in an amazing location very close to everything I wanted to do. The staff are extremely friendly especially the staff at the reception desk, I cannot fault this Hotel it’s everything a person wanted clean friendliness close to everything you want to do definite the recommended 100%

I will recommend this hotel 100% is my first time staying here I was greeted with the biggest smile and warmest welcome. The hotel is located in an amazing location very close to everything I wanted to do. The staff are extremely friendly especially the staff at the reception desk, I cannot fault this Hotel it’s everything a person wanted clean friendliness close to everything you want to do definite the recommended 100% Can’t wait to stay at this hotel again thanks

Comfortable stay in this hotel. I will be back here again.

5 minutes walk to the Prophets mosque

Everything nice

The room for the hotel was comfortable and clean. The location is quite convenient to the Prophet’s Mosque. I have a mixed feeling with this hotel based on their staff. On arrival, the staff who completed our check-in was kind and hospitable. However, I tried to speak to another staff at reception (Faris) and he was rude and to some extent discriminatory. He refused to acknowledge or check on my request and said I should speak to the lady next to him but I observed him speaking to multiple males very kindly after me. I questioned whether his response to me was that way because I am female, black or not older. I spoke to another reception staff on his opposite (male) who assisted. I am quite surprised at his behavior and recommend the hotel advice and train their staff to acknowledge, assist and treat all jguests equally regardless of race or gender.

Good