Excellent service

Property is great overall. Front desk needs to answer the phone. They never answer the phone. Willie and Elisena were great at the bar!

We stayed from 8-15/24 to 8-21/24 We loved the beach it’s beautiful and lots of sand area ! Room was okay . The a/c didn’t change the set temperature, the tv wasn’t great , the mattress was hard but the room was okay ! The food was 6/10. Lots of repeated options so you kind of get tired to see the same type of food on several meals but it was good ! Not excellent but good ! The pools were great ! We loved our stay

Enjoy it with my girls, the one thing I didnt like was how they wants us to buy the share plan

Nothing special

the property was very nice, staff was great! The only problem was no hot water for 4/5 days we attended, and the food was not of the best quality. Pretty mediocre to be honest with the food, both taste and quality.

The best experience ever

This place is old , the blankets are dirty ,the pools have the titles broken and moldy, we have no hot water for 3 days ,the AC is no cold enough the room was hot u only feel the cold when u enter the room , after that is hot , overall this place is not 5 start maybe 4 , definitely 3 starts .

There was no hot water on any of the days of our stay. But that was not the worst thing, but the lousy information they gave about it. In the lobby, while we were asking for information, Miss Kenya looked the other way, and laughed at us. An inconceivable lack of respect in a Hotel like this.

There was bed bugs .The water was cold for half the trip

Lights went out for 5 hours. Resort could not solve while half of the resort had power and water. Food isn’t that good.

All around was great, only thing should they improve is the air conditioning of the room and replace some pillows smelling terrible maybe due to the air conditioning not working properly. Otherwise was excellent.

First time as a couple visiting the area. Every was just right for us. Would like to find more offers as for excursions and activities outside the hotel. Only was one onsite and we manage to reserve and enjoy a whole day of adventures. Another thing is to find the days activities easier. By accident my husband turn on the tv and the schedule came out, but we are not the ones that sit to watch tv on vacation. Near the pool, I noticed the last day of trip, the list of activities, in very small letters. Overall: excellent.

All employees are very nice and helpful, they make customers to feel VIPs, specially buffet servers and housekeepers. Excellent customer services all around!!

Loved the entertainment. Also, the restaurants were amazing and the staff members were super friendly.

Maria at the bar/lobby was the greatest

Got there a day late due to flight delays messaged the hotel about it got a resolve saying “we will add it to your file,” then get to the hotel and have to wait for half a day because they gave our room away and were over booked We had no hot water for two days. Could only eat in one restaurant the whole week because the others were book solid with premium guests. One evening 6 hours no power. The tour Brochures showed pictures to sell you the tour and then not deliver what was showed. They didn’t refill our bottled water in our room everyday had to call to get water. The last two nights the ac was not working properly. Horrible time there if you’re not a premium guest.

Everything was Great and I’ll choose to stay here again

Bed bugs ! Our daughter had bed bug bites all over her legs ! Other then that the resort was fine . Lots of entertainment which we enjoyed. Would probably never come back just because off bed bugs

Really bad place to stay in i give them 0

Charge to much for limited services and room no so especial

Food was bad not many options ,room was flooded when it rained. Pool was very dirty , rooms are old and needs an upgrade. Need more employees to take on all the people that come to this hotel because it’s over booked.

The hotel rooms need to be upgrade, strong smell in the room, really humidity smell , door was hard to lock .

We had a very good time staying at Impressive Resort. The main dining room served some great food,And the staff were excellent 👌

I really like this resort. It is an affordable all inclusive resort. It is nice and clean. The service is good. The food is good. It is not extremely big so it is easy to find everything. The only thing i didn’t like was the A/C in the room. It was working, but it wasn’t cold enough.

Good

Water nice ckean warm sand nice

The property its self is beautiful, but here are the issues I saw. First and most important, the property has 5 restaurants and 2 open buffets (more like 1 and a half). The main buffet is open to everyone for all meals, the second buffet ( called on the grill) is only opened for everyone for breakfast and lunch and has basically 1/4 of basically the same thing the other buffet has. There is lots of different food types to select from at the buffet, but for me personally the food would recieve a 1 out of 10. Second issue, the other 5 restaurants are by reservation only. I stayed for 5 days and 4 nights and was able to find only one spot at one of the restaurants my whole stay. There is basically no reservations available even though the restaurants are always empty. I believ this is done on purpose to force people to eat at the cheaper nasty food provided at the buffet. When i talked to the concierge he told me to basically try to talk to the restaurants and basically plead with them to let me in which i found insulting. 3rd issue, checkout time is very early at 12 pm when most flights out of punta cana are around or after 6 pm. They ask you for 20 dollars per hour extra after 12pm which isnt bad i guess but still an inconvenience. 4th issue, they allow lots of people on their property that will basically try to sell you many things, from packages to jewlery to even cigars everywhere and they will approach you multiple times everyday, at the pool, beach and even the lobby.

I love this place!!!

Unpleasant

The staff at this property was very nice.

Property excellent all day activities Food excellent Staff friendly