Would not stay here again. Staff was not particularly helpful and food was indifferent to say the least. Location is good for tourism in the old city. Bath tub leaked. Sometimes no hot water.

Very nicely located in the middle of all the attractions, within walking distance, makes you feel part of life in Istanbul!

The location of the hotel, while close to a few of the tourist attractions, is in a terrible location. Most importantly, taxis cannot drop you off at the hotel so you either have to coordinate with the hotel or just walk the cobble stone street. I had to wait for over 10 minutes before someone was available to show me to my room which was far from the check in areas. Everything around the hotel is so loud, you are constantly hawked at to buy this or that, eat here or there and the call to prayer woke us up @ 4am every day. it is not at all a chill atmosphere. There are so many other hotels that you can get to much easier and with less intensity around. The food at the restaurant is mediocre with prices that are a total rip off - $9 for an espresso?!!?!?! I will say that the staff was the best part of the hotel - very friendly and helpful - and the gym was great.

Very helpful and attentive staff, excellent food, excellent location

Nice Ambience and very convenient location

Location 10/10 conveniently located close to most places of interest. Facilities 5/10 The hotel does not have an elevator so if the room is on the third floor it is extremely tiring, also there is no direct access from the street to the hotel so it is necessary to give prior notice for a golf cart to take you with your luggage to the facilities and in our case the air conditioning was faulty, although the maintenance staff came to check it and said it was working fine, the room was about 27 C, so it was impossible to sleep.

Great staff, excellent service, very nice location

We stayed in the Hagia Sophia Suite, located in one of the 17 mansions of this hotel, which features two garden restaurants and two lobbies. The hotel is conveniently located between Hagia Sophia, Topkapi Palace, and the Blue Mosque, and it’s within walking distance of a Bazaar. The spa is exceptional. We booked the Couple’s Romance Package, which included access to a private jacuzzi (pool), private hammam, and massage, all located in a historic building.

While expensive, the location is incredible and you will never stay anywhere like this. The spa is unbelievable with a hamam experience that feels like going back in time to the 5th century. Small things like electricity needed some updating (lights flickering and burnt out), maid opening door without knocking, stereo not working in room, smart TV not working in room (unable to cast and no streaming) are easily overlooked when you are living like a sultan's guest. When I asked the reception to fix the lights and ask maid not to disturb without knocking they were very responsive and even sent up a huge fruit and caney tower.

If youre looking for a nice convenient hotel bear all the main attractions like st Sophie, grand bazaar, spice bizarre and ocean this is the place to stay. The staff webt above and beyond to assist with me with all my questions and needs. 5 stars thank you

Amazing location!

Amazing hotel, staff were extremely helpful and Cem the duty manager was very accommodating and made sure our stay was excellent. Will definitely come back and a excellent place to stay.

Beautiful property. The rooms are on the smaller size but beautiful. The staff are very friendly and extremely thoughtful, I never gave them the details for my transportation and somehow they contacted the company and coordinated the details. I totally recommend the spa and the Turkish breakfast.

We had an amazing stay at this hotel. The staff is very responsive and efficient. Very conveniently located near the tram which can be used easily and is quite safe. We stayed in 2 different rooms: both were beautiful, quite large, surprisingly best coffee machine, very quiet and view on the Ayasofya. Walking distance to the Blue Mosque and steps from Topkapi palace (one of the highlights of our visit, advice is to buy the Harem visit ticket, it is well worth it. The hotel personnel noticed it was my birthday and delivered a birthday cake and decorated the bed, which was a nice surprise. I loved the shower with the traditional bathing bowl right by the modern shower. The AC worked, good water pressure and very comfortable beds. We would absolutely go back. The Hilton restaurant was not that great however: the terrace is lovely but the food average. If you want a really good meal, try Roca at Galataport, that was incredible.

Ame

Fabulous hotel in the heart of the city. Friendly, helpful staff.

Terrific stay. I would highly recommend this hotel for first time visitors to Istanbul. The location is outstanding. Our room was across the street from the Hagia Sofia and literally next door to the palace entrance. It is a short walk to the blue mosque, and walking distance to the grand bazaar. The room itself was lovely. We were lucky to have a distant sea view beyond the minarets of the Hagia Sofia. One thing I’d skip on my next visit is the hotel cistern. It was cool but better to save your time money and just go to a local hammam. Thanks to everyone at Hagia Sofia Mansions for making our first time visit to Istanbul so memorable!

Best hotel experience!!!

Staff were welcoming, friendly, helpful, courteous and made us feel at home. Property is beautifully appointed and maintained. Wonderful location near historical sights, restaurants and shopping.

Lovely hotel, rooms are clean and staff provide a professional service. Would stay again and highly recommend.

Great choice for short stays, highlighting that it is not accessible friendly and even for non-accessibility it is not the easiest when it comes to going around for shopping or just visiting the places (due to the hill and hard floor). The first room I stayed in was was super noisy and cold since the building is old and on an active street, but when I called the staff and sent real time feedback, they directly responded and moved me to a great room on the highest floor with nice views and quiet spaces, so big thank you to the service and staff there! Also it too hard to get transportation or taxi in or out the area, Uber will not respond due to the traffic and also the hotel will not allow cars around, so you have to walk out, order taxi from the street and pay 5X the price if not more to get anywhere! Last bit is about breakfast, again staff are amazing but there is limited variety in the buffet- which was ok for me as I had everything I like there.

Pretty property. Amazing bellhop service. A lot of stairs because it’s not just 1 building but a beautiful set up.

This is a great place to stay - very close to all the attractions and a beautiful park by the boardwalk. The staff is outstanding - incredibly welcoming, friendly, and helpful. The mansions are a bit further from the main lobby, but there’s a buggy (and the friendliest drivers) that will take you wherever you need to go around the property. The suite was well-decorated, clean and quiet; room service was very fast. The spa is worth visiting after a long day. If you need an elevator, I’d suggest speaking to someone before booking, our building didn’t have one, but perhaps the main building does. Overall, we greatly enjoyed our stay and will book again next time we visit the city.

It has been good

Rooms were excellent and staff extremely attentive.

Lovely, quiet, well maintained, amazing restaurant! My special thanks to the Gem Manager! Unforgettable beauty)

Wonderful staff, great room, super comfy bed, beautiful bathroom, couldn't be in a more convenient location.

Great hotel

Absolutely loved our stay at the Hagia Sofia mansions. The staff is very friendly, polite and courteous. The property is walking distance from the major attractions and there are tons of dining places around. Loved their Turkish breakfast and amazing hospitality.

It is an absolutely fantastic experience! Location, cleanliness and kindness of staffs were super excellent.

Excellent for families who want to stay close to the attractions with their kids. The colonial rooms make you feel the historic vibe of Istanbul. Staff is friendly and helpful. We definitely will go back.

As part 2 of our journey, we returned weeks later, hoping that our issues would not be repeated. The staff bent over backward to ensure that our stay this time would be memorable. We had dinner at the affiliate restaurant and were pleased. We would return again.