Location of hotel was great. Beds were not very comfy. Neighbors were very noisy. Front desk staff on Saturday morning was very rude. Other than that, great place.

I was double charged for my hotel stay and they won’t give me my money back. I’m extremely disappointed with Hilton. They want a full credit card statement. Hotels.com changed my card when I booked the hotel and then the hotel charged again when I stayed. No one will help me. They give me the run around.

Clean nice size rooms. Excellent choice for a convention.

Great, clean hotel - breakfast was more than adequate.

I stayed at the Sheraton Charlotte because htls.com relocated me as the original hotel couldn't accommodate me. The bed was uncomfortable & the shower floor needed updating of tiles as it appeared dirty in half of the shower. The pools were not operational & I was upset because the pools were the reason I chose this hotel. The hotel staff gave me vouchers for their restaurants. But I went swimming at the aquatic center across the street & paid for a day pass. I suggested to the hotel service mgrs that they shud have vouchers for the aquatic center if their indoor pool was not heated. I hope in future that they consider that as a customer service.

Booked with hotels.com for Thursday through Sunday. Figured out we couldn’t go until Saturday, but since their rates had inflated (gouged) 300% because of an event in the area we decided to remain booked for 3 nights at the lower rate rather than 1 at the giuging rate. One of the employees called me on Thursday night to see if we were still coming. We discussed the above and I told him we weren’t coming until Saturday. He never told me that the reservation would automatically be canceled if we didn’t show up by the second day. So, my family of 4 showed up Saturday to find our reservation had been canceled, they had no availability. The manager was very polite and professional, he did refund me the charge for the one night so we didn’t lose any money. You could imagine a family of 4 crashing with our friends (a family of 3) in their room, that also wasn’t the room the reserved and checked into. The staff had tried to tell them “their reservation wasn’t good and they would have to pay the new inflated rate. They stood their ground and were successful. Bottom line is apparently it’s not advisable to book through 3rd party services and you need to know the fine print about checking in deadlines.

There was a dog in the room next door. The dog whined the whole afternoon. I am allergic to dogs and cats. I have to get shots every week. The dog making the noise was the most annoying

Great hotel that is walking distance to Bank Of America stadium!

We enjoyed our stay, close to everything. The room and hotel were very clean. Friendly staff and great parking! We will be returning.

Great service and great breakfast

The associate at the desk 9/22/24 10:00am. Young lady was pretty rude about my check out. She argued with me about how many nights I stayed when I was showing her the documents. She also wanted to charge me extra for parking. When she finally seen it she stated you’re right without an apology. Other than that incident it wasn’t bad, but bad service can ruin a great business.

Don't let yourself being mislead by the poor parking reviews. IT IS NOT TRUE, IT IS EASY, just follow instructions. The area is great, next to Whole Foods and another great variety of good restaurants. Room is spacious and very clean. Good kitchen area.

Terrence at check in was very helpful. Breakfast was a great bonus

Made a trip with elderly parents to visit NASCAR Hall of Fame (right next door). Easy walking/access to venue from hotel, easy in/out parking garage. Excellent service, staff, complimentary and hotel comps parking! Rooms were spacious and met every need. Easily accessible showers for disabled/elderly. Must stay location if you are in downtown Charlotte!

Staff is excellent. Hotel is perfect.

Your breakfast was the worst. Sorry I expected more. If I come to stay there and it says breakfast included I expect scrambled eggs your sausage was terrible your bacon was terrible. I spent 80 dollars at other restaurants that I should’ve not had to do.

We loved the area and easy to get to Bank of America Stadium plus good breakfast and service

I’ve stayed at a few hundred properties across the country and this one is mediocre. Came into town during a rain storm. Found other guest soaked outside on the street and able to enter without a key. Well, none of us checked in yet so that’s a problem. I told the other guest to wait and I’ll walk around the other side which had a phone and required a key. No one answered the phone, other guest joined in frustration unable to access hotel. Completely different experience to the Westin next door. Staff approached me and asked if I needed help. I told them I wasn’t staying there but they gave me a dryer path to Hilton through their garage. While calling the front desk a second time and at this point many guests are waiting, the phone fell off of the wall. Other guests seemed upset and I was soaked at this point so I Moses parted the sliding doors to get in. Did the same on the other side from inside to let others in too. This is weird, no one is here, you have to go upstairs to the second floor by slow elevator to check in. Go up stairs, all of us completely drenched. Check in has a line and a not so friendly attendant. Check in to my corner king size bed room. It’s a corner unit, good job, the bed is a queen size though, and wasn’t the room I selected in app on checkin based on floor level. Told front desk staff, he just said no it’s a queen and laughed at my high floor request. Weird it went through in the Hilton app a day before. All and all, a clean room and property.

This was a fantastic stay! I got into town a day earlier than expected so I booked a room here as I had a room for the following night in a very nearby other hotel. Home2 Suites was not just $100 less for my night there than at their neighbors but Home2 blew the other hotel away in everyway and the parking was incredibly reasonable. Home2 is my recommendation to anyone staying in Uptown. I wish I had cancelled my other hotel and stayed at this one both nights!

Big rooms, clean, friendly staff, great location in downtown, safe, nice breakfast and pool area, reasonable price, would stay here again for sure!!

Convenient location. Friendly staff.

From before check in to breakfast, through out our stay, and check out the staff was amazing! The amazing man at breakfast was such a delightful person and super helpful! Will definitely stay again.

I brought my boyfriend for his birthday and everything from check-in to parking to check out everything was smooth and easy, the breakfast GOOD!!! Ask about the spinach tarts!! Overall we really enjoyed ourselves and will be back soon!!

Great location if you are working at the convention center or attending a sporting event! The room is huge and comfortable. The area around the hotel is an easy walk with tons of dining options.

Enjoyed our short 2 night stay. For travelers unfamiliar with the area, as we were, it’s a great location! The parking is a little confusing initially as is the lobby being on the 2nd floor, but once you catch on, easy to maneuver. Great breakfast included in the price. Very clean spacious rooms with comfortable beds.

Enjoyed this hotel. The staff was super nice & wanting to make accommodations for my toddler. They immediately offered her snacks upon arrival and waved at her often. It was quiet & checking out and checking in was fast especially for a game day weekend. Thoroughly enjoyed & will book again.

The parking is a little confusing, but overall the staff and room were awesome. Great view of the NASCAR Hall of Fame.

Good location

Great hotel for the price. Clean rooms and property. Convenient location to the stadium and other attractions in the uptown area. Breakfast service is very good. Elevators can be slow at times

Very nice hotel and great breakfast

There was a dog in the room 2 doors down from us that yelped alot. If it is pet friendly maybe offering certain floors.

Breakfast was a great