This is a great place to stay when visiting Yokohama staff is very friendly, nice and polite

Beatiful and elegantly decorated. Very comfortable beds and bathroom. Nice friendly staff

Nice hotel but service treatment and room assignment very depends what travel agency platform you use. Will give you the far side and low level room facing the wall brick, if you choose the less expensive rate, even hotel is not full.

Very friendly front desk staff. Convenient to public transportation.

Extremely clean, very spacious, modern and comfortable. Staff were very polite and welcoming. Great location for access to the cruise terminal and with good local transport availability.

Best hotel I have ever stayed at. Amenities were excellent, food was fantastic and staff were great. Will definitely be back when in Tokyo!

Easy access to subway and several areas on foot

We only had one night before our cruise but I would have loved a few extra days.It’s in a great location for walking to shopping and restaurants.It’s about a 10 minute walk to the pier if you’re cruising.We paid for the breakfast and it was lovely with western and Asian choices

Excellent hotel. Very friendly and helpful staff.

Food selection was limited. The Japanese employees need to improve their English.

Best place to stay during Japan vacation.

Great bathroom. Very friendly . Taxis outside.

Hotel staff went far beyond to make our stay enjoyable. Had a medication emergency with our child and they bent over backwards to make sure we were taken care of.

Comfortable

This was my first trip to Japan and the Hyatt regency yokohama made my trip that much more special!! The customer service was amazing, I felt like first class from the front desk to the house keeping. The area around the hotel was beautiful and I could walk everywhere or i took a taxi!!. The breakfast was the highlight of my morning. So many delicious options and i always enjoyed the Japanese breakfast. Overall the Hyatt regency yokohama will always be my go to when i return to Japan

Amazing kindness from the hotel’s employees. The rooms are quiet, comfortables, clean and elegant. Excellent hotel.

Very helpful and polite staff. Good food options. Room was done promptly with attention to details. Options of three places to eat.

Above expectations

The hotel was beautiful. And the toilet very good during the day but at night it was quite loud and difficult to not wake anyone during the night with it. Othwrwise, lovely.

I absolutely recommend this hotel. However, traveling with two young children was a bit of a challenge. But, we could have stayed at the Hyatt House so that was on us. Great location. Lots to do wonderful staff

Well balanced staff service. Not too casual, Not too high-toned.

Exceptional service, care, and attention from all members of the staff. Very impressive!

The breakfast was excellent. I had a comfortable stay and am very satisfied. Thank you very much.

Lobby staff was excellent.

My family and I really enjoyed staying at this hotel. We reserved 2 twin rooms and they were adjoining with connecting inner doors that made our stay very comfortable. We drove from Narita airport and found the hotel and parking garage easily accessible. The parking garage is the elevator type with 2 loading doors and it cost 2000 yen per day. We never had to wait long to get our car down. Chinatown and the nearest metro station are only a 5 minute walk away. Also, there's a Lawson across the street and a 7-11 only a block away. I would definitely stay here again if I came back to Yokohama.

This is an extraordinary hotel. Steps from the waterfront and Chinatown. Outstanding staff members at front deck, bellstaff and restaurants We would return to the Hyall Yokohama in a heartbeat. I would rather stay here than in Tokyoand use the marvelous trains.

Amazing staff great thorough cleaning at housekeeping level and is complete with amenities incl PJ in case you forgot to bring yours. Team leader Kanke Kohei has such a professional disposition is helpful and has always got a smile on his face ! Great team at front office ! We’re very pleased with this choice of accommodation we made !

Friendly to English speakers!

Close to cruise port a 3 min ride with bags A good choice nice area Visit china town near by Higher price good service English ok in general

Staff and property are both excellent. Very convenient to cruise port and will stay here again.

Staff's communication skills are terrible. They arranged the lowest level king corner room to me. When I asked for changing the room, the manager said no directly, and said there are no other options. After making a phone call, the staff decided to down grade my king room to a twin room. I picked this hotel for my wedding anniversary and absolutely I made a wrong decision.

We had an excellent stay, the property was very clean & the staff was very nice and helpful. I would definitely recommend.