This hotel is new and central, with excellent service and breakfast. It was unfortunate that on the evening we arrived there was a private function in the hotel with a lot of armed security all over, which was somewhat concerning. Parking was to me somewhat unconventional, but fine, once we got past the armed service men.

Amazing experience ❣️ Everything in this hotel was fabulous. The staff genuinely cared. Especially the front office. Our check-in was smooth. Modern comfortable room. Amazing amenities. They pay attention to minute details. Very clean hotel. Convenient location. I highly recommend it 👌

The hotel was modern and fabulous! The staff were beyond helpful, both at the front desk and in the restaurant. We would love to return!

Excellent

Lovely hotel great location.

Excellent place to stay.

Ate well and slept well. Very good location.

Wonderful hotel and staff - Ronita at the desk is very helpful and pleasant

I really enjoyed my stay here. My room was beautiful with a balcony. Staff were exceptionally friendly.

Perfect location right in the centre of the city. Staff were efficient and friendly. Enjoyed a lovely dinner in the hotel’s restaurant.

Excellent Hotel, great rooms, spacious, streaming TV, pool and sauna. Close to metro and downtown

Perfect hotel for Business stay, great Spa, fully free, with Hammam, Sauna, pool heated etc

A very nice hotel with full service and hospitality.

Lovely base for exploring Sofia. Centrally located and close to the metro from the airport. Hotel had nice restaurant, great gym and a relaxing spa which was perfect after a day of exploring.

The hotel is very bad, the rooms are all uncomfortable, the decoration is 3, the service is 3, this hotel is most likely 3 stars. Therefore, I do not recommend it to anyone who is planning to visit it. don't waste your money.

Except the noise of air conditioning/ heater in the room , everything else was top notch!

The overall hotel layout was nice. Lots to do in the area. The hotel room was nice and upscale, but the shower drain was nearly nonexistent and water went everywhere even after a short shower.

everything amazing , service supreme was upgraded with room lounge bar perfect gym very good

We had a great stay at the Hyatt Regency in Sofia. The hotel is well maintained, clean and in a great location. The staff were very friendly and attentive. The spa is also lovely. We will be back.

Upgraded , service Exellent , breakfast perfect , room perfect

We've had perfect weekend for two with Hyatt

Stayed as a couple for four nights, Hotel room: really fresh and comfortable, loved the bed and bathroom. Breakfast and restaurant: Good, but nothing special. Massage option: the three we had was average. Spa: clean, lovely, many options Gym: clean, modern, many options Overall a lovely stay!

Very smart premises, luxurious bedroom

Nice location in the middle of Sofia

Exelent hotel and exelent staff Now, my favorite hotel in Bulgaria.

The Best Hotel in Sofía ! Modern & New hotel with a better Skybar of the City !!! The Gym is First Class !!! I’ll come back !!!

Great location and overall service. The staff is friendly and professional. The car park is located under the hotel with plenty of parking spaces with electric chargers if required. There is a rooftop bar which is great too. We recommend the hotel and will book for our next visit in Sofia.

Comfortable, nice room and good breakfast. Staff has obviously been told to efficient, as it is impossible to receive any friendly contact with them. The staff in the rooftop bar were particularly unfriendly, especially the male staff. We were not welcomed by the reception either, the staff do not seem to be interested in guests at all, they only look at their computers. This is more like a industry/factory - completely charmless. Well, there was one-1 exception; one of he male waiters in the breakfast restaurant were actually very friendly and smiling.

Beaitiful hotel, great location, great food and the beat staff

Comfortable bed, nice room, excellent breakfast. We are coming back!

Great hotel, beautiful spacious rooms. Convenient location.

Very nice hotel ! Great customer service! The girl in the reception when we checked in was super sweet and helpful! Sorry I forgot her name :(. The property was clean and inviting! We did enjoy the spa facility and treatments . Only problem we had was at the rooftop bar with the hosts girl that night . She found tables for everyone else except us . After I questioned her and complained about it she was able to accommodate us as well . I didn’t like the feeling of pick and choose at that bar . Every time we come to Sofia we definitely stay in this hotel because we have a nice service and great experience . We hope that doesn’t change in the future.