Spacious and clean. Great location.

Did not receive any check-in information from hotels.com but after we called a number listed on a sign outside we could pick-up a code at a nearby hotel without any problems. Staff was friendly and helpful. Pros:Very clean and spacious. Fantastic location with restaurants steps away and very short walk to many of the most interesting sights. Cons: Lift was not working when we arrived and still wasn't working when we left 5 days later, which was inconvenient since we were travelling with 3 kids, thereof 2 using strollers, and the apartment was on the 2nd floor. The rooms were extremely bright, the curtains did not fit the windows and there were lights right outside the windows that lit up the rooms, so it wasn't even dark after sunset. For a stay with young kids the apartment needs to be baby-proofed (the dining table is for example a glass table with sharp corners and there are sharp corners on heaters). It would be helpful to add smaller dishes and glasses, and baby cribs and high chairs. And to have a lift that can be used. However, we would probably stay again if not travelling with kids. The location was certainly fantastic and everything was clean.

Family/friends trip to Liverpool, was great. Queen Ave appts were fantastic, lovely old building, central to everything. Communication was fab, explained code, check in/out details, parking fee refunded following day, security deposit also refunded, great service all round

Great digs. Best location

I stayed for a short break during the week to discover some of the highlights of Liverpool. 16 Queen Avenue is a great location. There are lots of bars, restaurants and shops nearby, and the Albert Docks and Liverpool One are just a ten minute walk away. The apartment was clean and spacious and we felt safe and secure.

Locked out of the building on arrival with no details of where to get keys or codes to enter building.

The apartments are ideally placed tucked away in a courtyard but minutes from everywhere . The apartments had everything you would need , the only negative was we could work the heating and couldn’t find any instructions and with such high ceilings it was cold.

Good vlean apartment very close to city centre. Easy to find

We were relocated to Lord Street. Only found out the day before. Tried to deny included parking. Still have to reclaim the almost £40. Apartment was good, location very good. No extraction in the bathroom on the hottest day of the year made it almost unbearable. Having said all that, good value for money, well appointed, quiet given city centre location and will definitely use again.

Great location, clean tidy apartment, comfy beds, good facilities. Communication before and after was poor: had to request check in details several times, i phoned them twoce and theyd phoned me once and i still wasn't sent check in directions until i was 1 hr away and had requested them for 4th time. At this point i was then told about the deposit for the 1st time (in 3rd conversation with apartment management) and had to stop my car to pay it online so i could get the directions. Directions then were good and apartment great location. Says free parking with apartment but you have to pay for parking in a regular nearby car park then claim it back. But when i was there the machine wouldn't give a receipt so i couldn't claim it back. Took long time and lots of nagging messages to get my deposit back. But I did get it back in full eventually. I'd like to stay in this apartment again, I'd recommend the actual apartments. But I'm not sure I would book again because of the disorganised (though admitedly very friendly) management.

Great location, clean tidy apartment, comfy beds, good facilities. Communication before and after was poor: had to request check in details several times, i phoned them twoce and theyd phoned me once and i still wasn't sent check in directions until i was 1 hr away and had requested them for 4th time. At this point i was then told about the deposit for the 1st time (in 3rd conversation with apartment management) and had to stop my car to pay it online so i could get the directions. Directions then were good and apartment great location. Says free parking with apartment but you have to pay for parking in a regular nearby car park then claim it back. But when i was there the machine wouldn't give a receipt so i couldn't claim it back. Took long time and lots of nagging messages to get my deposit back. But I did get it back in full eventually. I'd like to stay in this apartment again, I'd recommend the actual apartments. But I'm not sure I would book again because of the disorganised (though admitedly very friendly) management.

The apartment was OK and served it's purpose but would likely not be going back. Whilst they were happy to help with a travel cot i would not call the apartments family friendly, especially if you have a pram due to the stairs you have to take to get to the room, even though there is a lift to your floor, there are more stairs after that. The apartment was relativley clean but could be better, a radiator was hanging off the wall, urine stains under one of the toilet seats and dirty skirting boards, not the end of the world but certainly not ideal either. Overall the price was really good, however, we werent made aware of a security depsoit needed until we were an hour away and was being told it was needed before i could check in, not sure if this is down to hotels.com or not but would have been good if this was clear up front. Probably ideal for a weekend away with friends, but not ideal for a family with prams etc.

The apartment was OK and served it's purpose but would likely not be going back. Whilst they were happy to help with a travel cot i would not call the apartments family friendly, especially if you have a pram due to the stairs you have to take to get to the room, even though there is a lift to your floor, there are more stairs after that. The apartment was relativley clean but could be better, a radiator was hanging off the wall, urine stains under one of the toilet seats and dirty skirting boards, not the end of the world but certainly not ideal either. Overall the price was really good, however, we werent made aware of a security depsoit needed until we were an hour away and was being told it was needed before i could check in, not sure if this is down to hotels.com or not but would have been good if this was clear up front. Probably ideal for a weekend away with friends, but not ideal for a family with prams etc.

All good

All good

DONT STAY HERE! NOISEY AND CHEAP!We had 4 hours disturbed sleep, worst nights sleep EVER in a hotel, and I have stayed in £5 hostels in asia!The windows are paper thin, and didn’t make a difference open/closed, could here everyones conversation in the street (despite being on third floor) , and seagulls screaming constantly from 5am. Blinds did nothing so bright in room, the room was described as “luxury” but everything felt very cheap, and the sofa was so uncomfortable. There wasn’t a big mirror/place for makeup- everything in the room felt cheap, missing essentials like shower gel and fan, basic things! Blonde hairs everywhere on sofa and kitchen! The communication about parking was not clear, have to check into room to get car park card,this was communicated after we arrived!! The room was not good enough for sleeping no soundproofing, or darkness! come here if you don’t like sleep!! we had to spend the day so tired, and we even left a day early as we couldn’t bare another night in there!customer service also terrible,said they would call then didn’t after two days, then after me constantly persisting they refunded a random £50 when it was more than this! so basically come here if u don’t want to sleep, and have an uncomfortable cheap room and bad customer service! TERRIBLE!

DONT STAY HERE! NOISEY AND CHEAP! We had 4 hours disturbed sleep, worst nights sleep EVER in a hotel, and I have stayed in £5 hostels in asia! The windows are paper thin, and didn’t make a difference open/closed, could here everyones conversation in the street (despite being on third floor) , and seagulls screaming constantly from 5am. Blinds did nothing so bright in room, the room was described as “luxury” but everything felt very cheap, and the sofa was so uncomfortable. There wasn’t a big mirror/place for makeup- everything in the room felt cheap, missing essentials like shower gel and fan, basic things! Blonde hairs everywhere on sofa and kitchen! The communication about parking was not clear, have to check into room to get car park card,this was communicated after we arrived!! The room was not good enough for sleeping no soundproofing, or darkness! come here if you don’t like sleep!! we had to spend the day so tired, and we even left a day early as we couldn’t bare another night in there! customer service also terrible,said they would call then didn’t after two days, then after me constantly persisting they refunded a random £50 when it was more than this! so basically come here if u don’t want to sleep, and have an uncomfortable cheap room and bad customer service! TERRIBLE!

Perfect location and perfect apartment

Perfect location and perfect apartment

Check in was late as property wasn’t ready, had to go out and come back an hour or so later, wasn’t the cleanest unfortunately. The guy was apologetic about late check in which was fine, however they offered us a round of drinks on them but we didn’t receive the money. Little communication about check in/check out. Luckily the cleaner was still there when we arrived and just told us to take the key. On a whole the apartment was fine for what we needed as we weren’t in it much.

Check in was late as property wasn’t ready, had to go out and come back an hour or so later, wasn’t the cleanest unfortunately. The guy was apologetic about late check in which was fine, however they offered us a round of drinks on them but we didn’t receive the money. Little communication about check in/check out. Luckily the cleaner was still there when we arrived and just told us to take the key. On a whole the apartment was fine for what we needed as we weren’t in it much.

Fabulous apartment in a great location. Apartment had everything you would need for a great stay. Communication was excellent. Highly recommend staying here

Fabulous apartment in a great location. Apartment had everything you would need for a great stay. Communication was excellent. Highly recommend staying here

We were originally booked to stay at 16 Queen Avenue, but didn't actually end up staying as was advised unfortunately in the afternoon of check in that there was a problem with water damage and the property was unusable. I was frustrated and annoyed for the late notice but the agent, Mikey, was very apologetic and relocated us to an alternative apartment on Kent Street. I was nervous to begin with not knowing what to expect but I needn't be. Our apartment was on the 6th floor, there was a lift. It was well appointed, living areas light and spacious. Nice balcony to take in the City views and a bonus having on site parking. It was a short walk to many lovely independent restaurants and bars nearby and attractions. We stayed during this Bank holiday weekend and although the surrounding area was busy and you could hear some street noise, it was not loud enough to keep you awake. Beds were comfortable and the shower was powerful. Some of the fittings had a bit of wear and tear but overall, I would be happy to stay again at Kent Street and we really enjoyed our stay. Thanks again Mikey, I'll look forward to my bottle of gin in the post, The Morgans 😀

We were originally booked to stay at 16 Queen Avenue, but didn't actually end up staying as was advised unfortunately in the afternoon of check in that there was a problem with water damage and the property was unusable. I was frustrated and annoyed for the late notice but the agent, Mikey, was very apologetic and relocated us to an alternative apartment on Kent Street. I was nervous to begin with not knowing what to expect but I needn't be. Our apartment was on the 6th floor, there was a lift. It was well appointed, living areas light and spacious. Nice balcony to take in the City views and a bonus having on site parking. It was a short walk to many lovely independent restaurants and bars nearby and attractions. We stayed during this Bank holiday weekend and although the surrounding area was busy and you could hear some street noise, it was not loud enough to keep you awake. Beds were comfortable and the shower was powerful. Some of the fittings had a bit of wear and tear but overall, I would be happy to stay again at Kent Street and we really enjoyed our stay. Thanks again Mikey, I'll look forward to my bottle of gin in the post, The Morgans

Location of apartment was excellent. Very clean and nicely presented. We booked an apartment for 6 adults, but the sofa bed was certainly not big enough for 2 adults. There seemed to be some confusion on check in, that we required wheelchair access, so maybe we had been allocated incorrect room. We had some very noisy neighbours the first night.Apart from this, the stay was great and we would recommend it, should you not need the sofa bed for 2 adults! They were very kind enough to organise a surprise gift for my sisters 50th. We would stay again.

Location of apartment was excellent. Very clean and nicely presented. We booked an apartment for 6 adults, but the sofa bed was certainly not big enough for 2 adults. There seemed to be some confusion on check in, that we required wheelchair access, so maybe we had been allocated incorrect room. We had some very noisy neighbours the first night. Apart from this, the stay was great and we would recommend it, should you not need the sofa bed for 2 adults! They were very kind enough to organise a surprise gift for my sisters 50th. We would stay again.

Great place will come agin

Apartment is very well appointed and equipped, in a very good place to explore the many City Centre sites, restaurants and the Dock area. It was a little bit loud so if you are taking kids be aware it is loud until late and due to the property being in an old building it only has single glaze windows and even the seagulls in the morning were loud. The mattress was not the most comfortable a little bit too soft but overall would recommend to anyone wanting to explore Liverpool and take advantage of this apartments positioning for both site seeing and night life.

Good stay, good location. Parking is reimbursed after your stay as you park at public car park walking distance from apartment.

Amazing apartment in a great location. Craig was a great host, would highly recommend this place.

The apartment is AMAZING BEST ONE IVE STAYED IN ,everything was perfect definitely going back sooon best believe and the host is very good,quick communication and easy ! Defo book