Strategic location close to shopping area.

The staff are very friendly, I’ve got a room upgrade upon check-in. Overall, stay was good.

Very good accommodation, good room, good bed!

After having an awesome stay at Capri KL, my first stay at Fraser Residence Jakarta for two nights was a shocker, and I decided to checked-out after one night. 1) Shower water pressure is not good, called your team to fix it and not rectified. 2) Room reservation was made for 2 pax but only provided one towel. (According to your team, we have to request) 3) No hairdryer. (Have to request). 4) Duty Manger (Fransisca) did not handle my stay well and in-competent in solving problems. 5) My reservation for queen beds, but it was a super single bed. 6) I spoke to DM (Fransisca) whether they got other rooms with good water pressure shower. She said all rooms shower are the same. 7) I asked the DM (Fransisca) about the GM, and she refused to give the name and said it is confidential. It was shocking for the hospitality industry to operate in this manner. 8) Such a waste of space. 80msq and room is fitted with a super single bed. 9) DM & her team started to humiliate me by dealing with other guests with great engagement at the front office. However, I still praised them for the good job. 10) When I checked in, I asked Angga (front office team) whether the room was all good and ordered, confidently he said all was good and ordered, which turned up otherwise. After an excellent stay at Capri KL, I decided to join the Fraser frequent stay program and now have doubts. Looks inconsistent in the basic services. Sad sad. I don't expect the star, moon, or sky level of services from Fr

I had a good time comfortably. especially safe

Thankyou, had an amazing stay, great friendly staffs, room was clean and comfortable, excellent👍

My best hotel