It was the worst hotel experience in my history of traveling, first they could not find my booking, then my assistant paid another room, then they still charged my card for the booking they could not find, after fighting them they say the money will be returned but if I said nothing they would not refund, the breakfast was terrible cold and with hair and scrambled eggs with eggshells in it, if this is a for star hotel, then I'll try book 8 star next time. I reported the complete incident to my friends in the government and we consider to recommend our organizations to stop using hotels. Com as well.

The building is ok inside, all shining, but the underground parking is a big mess.

Nice hotel in a casino building. Confused and unhelpful staff. We arrived to check in. Although they could see our booking in the system, they could not give us a room until something ? happened in the system. We couldn’t get our room for 4 hours. After an hour, we eventually left to see the city. There was no apology, no offer of anything to compensate - not even a coffee. It was odd and rude and very off-putting.

excellent location and nice staff , a nice restaurant with panoramic view and bar they miss only the room service which I think important if you have kids

Hotels.com tell you about 50 levas credit for the casino PER NIGHT PER ROOM, thats is NO valid or TRUE is a CHEATING ADVERTISEMENT...AWARE !!! We stay more than a week and only received 1 voucher. SHAME ON THIS PEOPLE.

Excellent choice. Perfect location. Parking is very expensive. Not worth it.

Huge hotel. My room was renovated , in excellent condition, the place seemed very clean overall, breakfast was also good . The guy who “helped” me with my bag was a bit too pushy with tips , but I had no coins anyway as I try be cashless.

Excellent meat restaurant upstairs, good food at breakfast. The heated pool was not active. There is a blockage in the bathroom.

Property is under refurbishment.. Rooms are clean and spacious. Good value for the pride. Staff were very attentive

This proeprty is really amazing! It's fully renovated, with amazing lobby and restaurant. The rooms were very clean and the beds very comfortable. I recommend it to everyone visiting Sofia. Would definately come back next time I am visiting!