Friendly happy staff, nice room

Excellent service and check in. Was cheeky and asked if any upgrade was available,got a executive upgrade for no extra cost. Room was large bright and spotless. Bed was comfortable and shower was powerful and lot's of lovely toiletries.

This hotel is only five minutes away from the Birmingham New street station. Very convenient and friendly staffs.

The hotel was situated within 5 minutes of the theatre I was attending and also from the railway station so was ideal. The room was immaculate and had everything that was needed. The complimentary can of pop, crisps and chocolate were appreciated. The range of food at the breakfast buffet was excellent. There was so much choice. The only negative that I can think of was that I did not like the scent of the hand wash in the bathroom but that’s just personal preference

Just a one-night stay, but the room was spotless and very comfortable. This hotel is so well placed for anyone using New St station and the two malls (Grand Central and the Bull Ring) adjacent to it, which have lots of speedy dining options.

I would not stay there again.

Quick checkin, friendly staff, quiet and clean room, comfortable bed. Excellent location, New Street Station and Hippodrome just 5 minutes away

Nice hotel, except they made me repay the entire room fee on checkout because of an issue with Hotels.com.

Hotel was great. Very clean and the staff was very helpful. Great bar and good food. Would definitely recommend this hotel.

Good Location

We arrived late, the staff was rude, the noise outside the room very loud, the pillows were flat and the bed was hard. Debbie

My partner & I always stay here when we have a night away in birmingham. The rooms are usually lovely but this time when we entered our room it had a very unpleasant wet dog smell and the bathroom smelt unpleasant too. We had to leave the windows open when we went out to try and get rid of the smell but it didnt work too well . We were also woken up at 5am by loud men coming back from a night out, shouting and slamming doors but i guess the hotel aren't to blame for that part. I will be potentially looking to stay elsewhere for our next visit.

The stay was ok, one room the air conditioning was working perfectly, in the other it wasn’t working at all. The pillows could have been softer

An excellent stay and hope to see you again next year

Ideally placed for the theatre, shopping and train station Very clean Friendly staff

Perfect central location for work or vacations. Large rooms with everything you need.

Overall good property but in need of some TLC

Room very tired and the windows were bad, to be honest I've seen better sealing windows in a tree house!

This hotel is perfect for everyone from singles to families, me and my mother went again this year and we loved the breakfast here the food from the restaurant is good just a little pricey if you have a budget to stick to, it’s walking distance from loads of places that you can eat from. My sleep was ok just wish the air conditioning was working properly. The bathroom facilities were good too just wish there was a chair that my mum could have sat on when she was in the shower.

The room I stayed in had a shower cubicle. The drainage in the shower cubicle was limited. I had to keep turning the shower head off in order to allow the water to drain fully away. I noticed that the bathroom door was warped at the bottom which must have been caused by flooding in the past. I did report it to reception. I was told that I could not be moved to another room because the hotel was fully booked. The problem may still be persisting. My room number was 571. I stayed in the city centre in Birmingham near Birmingham New Street Station. Otherwise I liked the room and the hotel in general. The restaurant did good breakfast and dinner.

My first time lodging at a hotel. And I felt safe in the hotel. Very nice place. I will most definitely be staying here again.

All good.

Excellent location for station and theatre. Hotel rooms looking a little tired

Great property with easy access to transport and shopping.

Excellent location and parking

The room that we had is old and tired and in need of refreshing, including Bed, Air condition, light system. on suit needs work, first morning (if the shower was not switched on before getting in the shower it would have caused a major injury) the shower head flue out with such force. it took them till 13.00 to replace the shower head.

Fast and friendly check in. Spacious, well designed room. Comfortable bed. Convenient location.

Stayed for an overnight business trip. Parking is a nightmare. Apparently the hotel only has 6 parking spots onsite with links to another parking facility nearby. Awful directions to the parking facilities.

Great

My stay was wonderful

Overall an ok hotel

Will stay again soon