Really enjoyed our stay in York. Hotel was very comfortable and the staff were very friendly and helpful.

Room was not clean on arrival including the filthiest plug hole I've ever seen in the bath and was given a dirty towel one of the days and on my final day the room was not made up. Informed them at reception when I checked out but all they did was say they'd feed it back. App will not allow me to add the photos.

Lovely stay, staff were amazing. difficult to pick fault. Fantastic breakfast, 20mins walk into York centre or bus it! £10 parking is a bit cheeky. But would absolutely again

Walls very thin with couple in next room talking slightly load might as well have been in the room with us. And went on until 1.30am

A very Beautiful Hotel,the check in was easy and quick. The Staff very helpful and friendly, the meals were fantastic and the room was amazing. One of the best Hotels we've stayed in,thank you very much.

A lovely hotel in a Georgian House, it has lots of outdoor courtyards for residents. Plenty of parking, the breakfast was superb and dinner too.

Myself and my husband stayed with you Sunday night for just one night and unfortunately had a very poor experience with yourselves. Firstly, the huge issue is the parking. We booked online and nowhere were we pre-warned that parking was chargeable, let alone PER car. When bringing this to the attention of the reception you were rude and argumentative. A member of staff even suggested I park on yellow lines outside the hotel. The car park park provided is diabolical at best. Half the car park is inaccessible around a tree, and gravelled throughout. Whilst at reception one other couple complained about the chargeable car park and poor condition. I notice many negative reviews stating the same thing, yet you've implemented no changes for this. Safe to say we didn't use your car park. In our room the bed was uncomfortable and poor condition, including constant squeaking of the bed, and shockingly the headboard totally broken off the wall, which made it bang heavily against the wall upon any movement in bed. The bathroom facilities were poor, and we were left with no toilet roll, therefore had to use tissues.

Great stay will definitely stay again ..

I had to pay £10 per day for parking. Room was shabby

Had to wait around till after 3 to get our room. Bar was lovely. Food was good. Only issue was getting our luggage up around tight staircases and 2 levels.

I enjoyed the staff and hotel in general. However I was never informed of any benefits not offered any upgrades. This would have been nice to know upon check in

I like my stay but hope they have other options for breakfast menu, and add a bit of flavour on the food.I enjoyed my stay and the place is very nice

We stayed in the york pavilion for 2 nights, great location bus stops outiside hotel 10min journey, rooms where clean staff very friendly and hepful, had breakfast there whichbwas amazing will stay again.

Quaint lovely place. Will be coming back.

Was great

Staff friendly. Room a bit old fashioned but clean with everything you need .easy to get bus into town take about 10 mins perfect . Would definitely stay again 👍

Fairly run down and outdated hotel.

The room was old and in desperate need of a refurbishment. Bathroom was mouldy, furniture was broken and like something from the old days. The breakfast was poor. Took ages to come then was cold. Would have sent it back if not in a rush to leave. Not happy at just shy of. £300 for 1 night for 2 rooms

I was excited to book what appears to be a lovely hotel, however the room was small, dark, my dress knee length was too long for the wardrobe, the bathroom had a large stain on the floor, the towel rail was very rusty. The carpet was dirty around the edge, it was so hot lower floor was much better, with the window open it was very noisy so a bad nights sleep. Staff were all lovely. Would not stay again for the price.

Comfortable and reasonable value

The hotel was lovely, the service was great we had a lovely night away

Hotel was great, if I had a complaint it would be that there was no socket near the bed and I have a CPAP machine I need to plug in to help me breather when I sleep. My charger lead etc was just long enough and I'm sure the hotel staff would have supplied an extension cable had IO needed it (they were amazingly friendly and helpful in every other capacity). However it would be something that could be improved.

Our experience was far from favourable in respect of the room, food and service. Room- cobwebs, suspicious 'hair' on bathroom floor. Extractor fan not working, plaster, caused by damp, flaking on wall behind curtain. Tie, obviously left by former occupant, found behind chair. Bedding clean, bed comfortable Food- waited 55 minutes for starter due to mistake by staff. All 4 main meals had issues. Bread had been cut like doorstops, confusion on gluten free requests which left my daughter somewhat anxious. No cocktails, no mocktails and they ran out of sauvignion blanc! Breakfast was fine! Service- evening staff seemed to lack experience and skills. Excuses were made for the poor service, we werent checked on during the meal and we had to go and find them to ask why we had been waiting almost an hour for our starters. Despite giving a credit card as 'guarantee ' on arrival, bar staff would not accept it so we had to pay by debit card 'as we went along'. No mocktail or cocktail menu available. Breakfast staff engaging and 'professional '. Did put in a formal complaint to duty manager who is passing it on to general manager.

Lovely Hotel with a great breakfast

Nice place ok convenient to travel into york city centre.

Nice old building firms much of the hotel

Fire Alarm went off at 2:30am building was not directly attached to hotel, night porter was not aware the alarm was going off until multiple people in various states of dress crossed the road, he then stated he didn't know what to do and had to ring someone for assistance, obviously very little training and who knows what would of happened in an actual fire. In the morning when I stated my sleep was obviously disturbed I was informed it was a faulty hairdryer. Apartment was a bit tired and didn't feel clean. Was not clear on check-in how to get to room and had to return twice for guidance. Boiler in room was alarming that it was due a service.

Really nice communal areas, Super fast check in and easy parking (£10). Good options for food in house and nice bar area, I did chose to walk into York centre for dinner this was roughly 1.7 miles and was a nice easy walk. Would recommend this hotel to others as it was a nice environment to stay in. Slightly dated furniture in the room but it was clean and tidy and was a nice alternative to a premier inn. Breakfast was great.

Nice location. Good atmosphere. Polite staff

Good hotel, outside of the main tourist area but good bus links to York and railway station. Would use this hotel again. Staff were friendly and helpful.

The hotel rooms are dated and lacking TLC, I'm suprised Best Western put their name to it. There was a distinct smell of damp and holes in the wall

Good value for money. Parking fee wasn’t clearly advertised .