I’ve been visiting New York for the past 20 years and this is the best hotel I’ve stayed at. The service is wonderful! Rooms have a good size (which is odd in NY).

Property needs lots of upgrades.

Very old property needs a renovation

We loved our stay! The stay was exceptional. Just above and beyond. They were amazing. The hotel is beautiful, and we had a wonderful experience with room service. It’s fast! The rooms are beautiful but need a few updates. There are no charging ports by the bed, and the plugs by the bed didn’t work for our chargers for some reason. We had to charge them at the desk area. Although lovely and clean, the rooms need a little tech update to compete with other 5 star hotels in the area.

Love the location and the amazing staff

I recently stayed at the Peninsula Hotel, expecting a luxurious experience given the steep price of $1,500 per night. However, my expectations were met with disappointment due to several issues that should not occur at such a premium establishment. Firstly, various facilities within the room appeared outdated, which was surprising for a hotel of this caliber. Additionally, the absence of wine glasses was a noticeable oversight, considering the room's price point. I also encountered a broken drawer, which speaks to a lack of proper maintenance. More concerning was the cleanliness - the sofa was visibly dirty, and the bathroom did not meet the standard of cleanliness one would expect from a high-end hotel. These issues collectively marred what could have been an otherwise enjoyable stay. Will never book again.

Wasn't as great as I had remembered a year ago. Pro side: great location and some great staff including the bellmen. Cons: Rooms a little small. Staff was hit or miss. Room service screwed up the same order twice. Rooms are getting a bit dated. Didn't have the candy bar this time which my kids loved.

Absolutely the best in service and accommodations in NYC. All around great personalized service from Concierge to front desk to food & beverage! My wife and I celebrated our anniversary for a couple days and the The Peninsula delivered in a big way!

Amazing stay for my birthday! The hotel went above and beyond to make me feel extra special. Wonderful staff, great location and a beautiful room! Our new NYC home away from home!

The Peninsula NYC is truly Outstanding! The central 5th Ave location is perfect for easy access walking to shops, parks, restaurants, theatres etc. The hotel is a wonderful example of how to receive an absolutely perfect personalized service whilst staying in true 5* luxury surroundings. Amenities, services, pool and Spa are incredible. The concierge and Guest Relations are the best that I have ever experienced in NYC; the most wonderful, special and luxurious place to stay in NYC!

Noisy Room was nice Did not like stairs at entrance No coffee in lobby

Check-in process was quick and easy. Front desk staff were very responsive and helpful. The one interesting part of our stay was the accessibility of the hotel staff to the rooms. There were times where they tried to enter the room at inconvenient times. We did not have a Do not disturb sign for the room so I think that was the problem. Otherwise, we had a great time and stay.

good!

Wonderful hotel Staff amazing Rooftop bar awesome but music way too loud and couldn’t even hear during a conversation Please realize it’s not hip it’s just loud and didn’t go back up because of that

The good: concierge staff were better than good, they were stellar; the reception staff and cleaners were lovely. The less than good was being greeted at the hotel entrance on arrival by a staff member who watched me man-handle 2 suitcases up the stairs without any offer of help; the roof bar was closed on Sunday and Monday and was much too small for demand. The restaurant was not open for dinner. All in all, I don't plan to return as there is just too much choice in NYC.

The property itself is excellent, the area around is severely compromised by new build construction.

I was expecting too much but i am so disappointed

Nice 5th avenue hotel. The old NYC.

The lobby was small located up a flight of stairs

Everything was great about my stay, the staff is extremely nice and helpful. It's a quiet hotel and very accesible location. Charlie the concierge, gave us great dining recommendations. Would come back anytime!

The Peninsula is everything you'd expect from a five star hotel, but more. The service was next level. My wife left something incredibly important to her health in the refrigerator. We realized it when we're at the Newark Airport. I contacted the hotel and the night manager actually drove to Newark airport with the package before our plane took off. Next level service doesn't say enough. Thank you Charlie!

I liked the pool, sauna and steam. I would have enjoyed a jacuzzi.

Wonderful hotel as always

Peninsula hotels continue to offer the cleanest places with the absolute best customer service.

Amazing place to stay at, the service was unreliable.

Outstanding property; some stairs at the entry.

A very beautiful and cozy hotel in a noble area and New York I really liked

Staying at the Peninsula is a serious splurge for us, but as infrequent visitors to New York, one that we happily indulge in. Walking out the dor of the Peninsula, we feel totally part of the city. Everything thing is within few blocks, from shopping and restaurants to Central Park, and for the things that aren’t close, the subways are a block away for those of us not in the black car cohort. For us, fine hotels are defined by their staff, and the Peninsula is an archetype great service. It’s not a small hotel, but the staff seems to always know who you are, and they irl to anticipate and fill your needs. They work hard to improve your experience.

Extremely welcoming , professional . Perfect from A to z

Staff very helpful

Everything was great. I feel like I got exactly my money’s worth and the levels of service I expected.