I got into my room and it smelt of cigarettes I opened the bathroom window and there was a bit of a the drain full of cigarette butts. I had a nap bed was OK but don't understand why it was a single plenty of room for a double. I went out a bit later around 8 I wasn't impressed with Birmingham I was nearly mugged hotel wasn't a problem but I decided to go back to Manchester. I went to check out gave my key in and the woman said you don't owe anything, no question on why have you checked out a day earlier.

Decent for the price. Private facilities and clean and bed was comfortable too

Well positioned for New Street Railway station, staff friendly and good price. No breakfast available. Clean rooms and bedding.

It was good

Never Again

Staff is very nice, the room was clean and it is 2 min away from the station. However, the matrass& pillow were horrible. It was the first time I could not fall asleep because of that. The entire property needs a refurbishment. I could say it is ok for one night but unfortunately not even that.

Visiting family near by

This was a mistake. The staff has threatened me and 'try' to physically assault me, byt misses due to being a lit on the heavy side

Excellent staff, especially Mr. Majid and his Estonian colleague; they were courteous and very helpful. My room, which had a TV snd a coffee/tea service, and the bathroom was very clean and the bed linen crisp and clean. If you are especially a single traveler (as I was) and needing to stay near the New Street railway station (the main one), the Comfort Inn Birmingham is just a few steps away. The hotel sits on the edge of Chinatown, with excellent and reasonably priced Asian fare and low-key pubs. I felt safe, despite some non-threatening panhandling inside the station, which by the way has excellent security.

Stayed here a few times very convenient for the train station and in a good geographical area for the city centre. The hotel rooms could do with a face lift but for the money i paid was good value.

Very basic hotel. No luxuries. V convenient for the station.

This hotel is close to the station, and the rooms are functional but looking pretty tired. The outside of the building looks run down, and the area is a bit run down and noisy at night. The staff are helpful and do their best.

Terrible not comfortable room it was a hobbit size room and I'm over 6ft. There was dodgy wiring for TV aerial and the TV did not work. The shower pole for holding the shower head was wobbly. Also expose wire for fire alarm. The hotel did not sell breakfast even though we were sold it through Hotels.com as bed and breakfast. Would never stay at the comfort inn again. And worst still your website will not allow me to add photos.

The only Comfort in Comfort Inn is the crispy clean sheets. Otherwise it is horribly overdue for redecorating. Never again.

It’s less than two minutes from new street station, I was a little hesitant to book but they were excellent! The rooms were clean, the service was good and the staff was more than accommodating and friendly. The lift is a bit cramped, but other than that it’s pretty good for how cheap it is. Highly Reccomend :)

The hotel is scruffy and in need of a massive refurbishment. We booked a twin room which had a 3rd bed unexpectedly crammed in. The bathroom smelled of mould and the bedroom smelled fusty. Opening the windows helped but there was lots of noise from the street. The bathroom was like a wet room. There was lots of mould on the window. It’s convenient for New Street Station but that’s about the only good thing about it.

Right next to Birmingham New Street station so perfect for an overnight stay before catching an early train. Room for clean and comfortable and really good value. Staff were friendly. Lift rather antiquated with the cage door on the ground floor being left open meant I had to struggle down the stairs with my case. Would stay here again,

Basic hotel, clean and tidy, okay for a one nighter when visiting for a show. Close to train station which was a bonus. Close to Symphony Hall.

One of the worst I have ever been.

The common areas very dated. On arrival lift not working and room on third floor. No bottled water in room. Very expensive for standard given. Room was clean but very noisy extractor fan in bathroom

The hotel was clean My room was dark the window was by a brick wall , I know that can’t be helped but it was so dark and felt down on you

I would recommend this hotel for someone wanting a place to sleep near the city centre. We stayed here four nights while we explored and it was brilliantly located for the trains, trams and walking. The lift was out of order when we arrived and the staff took all our luggage to our room for us, after switching us to a room on the first floor. The beds were comfortable and the bar area excellent. As it's located just behind New Street Station we were in China Town and the local restaurants were great.

I want full refund. Didn’t give me room with 2 beds as requested. Lift was not working. I have to lift heavy plugged to second floor. Room had molds. They put my luggage in a moldy space under stairs which was hot and my food items and chocolate got melted. My luggage are all smelling. Washroom was dirty. Room door was broken. Toilet flush was not working. Hotel staff were very rude and not cooperative. No support in bath tub. I slipped !! I am very disappointed and want full refund. Please, I have never done this but this time I am really disappointed and want my full money back. They didn’t give any shampoo. Tea Kettle was very dirty. Room had no common amenities. Very stingy Dirty room with dirty window and carpet.

We visit this Hotel a lot , but we felt this time it wasnt up to par . Have had better experiences.

Very dated and in need of updating, clean but an odour persisted through out our stay in the reception area Good location but very noisy at night

The hotel is in a good location. Staff are friendly and helpful. The bar is open for limited time.

Staff are nice, it is clean, the bed is comfortable and good bathroom as well

This hotel waa appauling and not even cheap. It was smelly, dirty, poorly maintained.

Excellent proximity to new street train station bed and room lovely and clean staff nice but outside property at night I was a bit worried about safety

Stayed for weekend. Location is good as everything is walk distance for what you need. Employee's were good. Overall, its a decent Comfort Inn, nothing to complain about, but nothing that went above and beyond. I would rebook this hotel in the future.

Outside lights did not was switched and in the night is hard to spot it.

A very good service at reception staff polite and helpful Booked this hotel on the bed and breakfast option only to find breakfast at this hotel had not been served for over 6 years..(not a good start) but all sorted once the 1 hour wait for a rep call.. A roomy but noisy front bedroom single bed comfortable dated decor The shower room needs updating tea/coffee facilities ok Tv, aerial reception sketchy but ok for a short stay.