We had stayed in this hotel previously and the experience was fine, except for the lackluster breakfast. The location is great for accessing Springfield sites. This visit, our room was without a closest so there was a somewhat rickety home-use quality type rolling rack for hanging clothes positioned in front of the windows. There weren't any hangers for coats, etc. The iron was sitting on the floor and the ironing board was propped against the wall. The entry ceiling light was out so the bathroom light was the only option. I used the lobby restroom in the evening and two of the four lights were out. I noticed a sign apologizing for no breakfast that morning. The next morning, the breakfast room was open but there were few options. The very nice woman working the space said the food delivery hadn't been made which was apparently the excuse the day before. She basically brought out everything they had on hand. The renovation photos hanging in the lobby are kind of ironic at this point, too. We understand there are new owners. Hopefully they have plans to update and take advantage of the great location and what the place could be.

Staff was very rude when checking in. I had to go to the desk 3 times for the room keys to be replaced, lost being especially pillows.crappy free breakfast. That should be enough.

Enjoyed my stay. The room was nice and clean. Seems understaffed like most places these days. Front desk needed help. I noticed no breakfast was served either day. Maybe take that off the room amenities.

No staff, no restaurant, no bar, empty Snack shop, no bottled water, It was a bed and that’s it Staff for major events like Route 66, it’s the same disappoint year after year

One of our biggest reasons for staying here was that breakfast was offered. We did not get the advertised free breakfast. And most guest had to wait 10-15 minutes before anyone would help them at the front desk. We have stayed here numerous years during the annual Route 66 Mother Road Festival. Due to the free breakfast and the close proximity to the festical. It has gradually went down hill every year. This will be our last time staying.

The 1st day there was no breakfast, the 2nd day they breakfast was pittiful. The waffle irons were off with no mix. There were croissants, 3 pieces of french toast sticks, biscuits, and cereal. We reserve rooms at hotels that provide breakfast and this one made it sound like they had a big breakfast buffet(i review their company site too before reserving). Most of what they say they have, they do not. This hotel could be amazing, but i think most of the staff doesnt want to do anything. We had 1 front desk lady that was amazing. All the others were rude and acted like they were bothered by guests asking them questions or needing something.

Not sure if I left to early Thursday but there was no breakfast one of the main reasons I select this hotel.

Also a smooth transaction

The hotels day has come and gone. It’s a solid affordable pet friendly place to stay but it’s fraying around the edges. My room had obvious water damage and the toilet constantly ran and the air wouldn’t actually get cooler than 73 despite the thermostat saying it was. That said, it’s in a decent location relative to the capitol, parking is free, breakfast is included and the rooms are decent size.

Springfield, Illinois doesn't get enough attention regarding the architecture one will see in the downtown area. The futuristic art deco extends itself to this property. This hotel is a tribute to the 60s and the era of the grand hotel. However this property is no museum piece. The rooms have been updated and are spacious. It's clean and you won't find easier parking in Springfield. With that said it is a very large property and with that do come the occasional trappings of maintaining all that. There were some issues with getting into my room because if a low battery on the door lock. I was also charged twenty dollars more than the Expedia price but as if writing have not had a chance to look into a resolution. Even so I would stay there again and would even take my family there. I wish the best to the owners in there continued efforts to keep a grand lady going.

HVAC did not work, and hotel staff knew but front desk still put us in the room. Maintenance personnel were unable to repair and did not fully understand the problem with HVAC (I was better able to diagnose than he was). Toilet was loose on base. Bath soap was in odd plastic containers instead of standard options. Overall felt like a very sub-par hotel property, and would not stay here again.

Springfield is a historic city. A lot of it is run down and the Statehouse Inn tries its best to keep up, but it’s at best a 3 star hotel. No pool. Room service is spotty. Breakfast has spoiled food. Fitness room has outdated equipment. However, Maids are very friendly. Staff is kind about everything. The hotel manager was fabulous. She works very hard. Bed was clean and cozy. Room was comfortable.

Everything was very clean and fresh. A really nice mid century modern hotel.

Location was good. Staff was helpful but the hotel was under staffed. No soap, shampoo, hairdryer, conditioner, mini fridge, only one tiny trash can in our 3 rooms. No one to wipe tables or refresh the food in the breakfast area. The hotel looked and felt neglected.

Tub did not drain. Air conditioner falty. Elevators bad smell and very dirty.

Disappoiting stay. Arrived at 5.30pm and room was not ready despite check in being earlier. Rooms in dire need of updating. Sofa bed uncomfortable. Complimentary breakfast non existent despite arriving at a reasonable time. Advised the staff but no extra items brought out. No one seemed to care or to be running the place. Definately not worth the price paid. Avoid this hotel and spend your money elsewhere. Intetestingly there was information on the walls of the hotel suggesting it had been restored, not sure where or when??!

Great hotel. Very spacious rooms and kind staff. Very clean and had a huge pool and free breakfast. Will definitely be returning.

I enjoyed that it was right across from the capital. The first room that we were in the bed was broken and the shower didn't work right. There was peeling paint on the ceiling and the walls in both rooms. Manager did give us a new room when we told him the bed was broke and shower did not work properly. Breakfast was included with our stay but when we went down for breakfast next morning there was no scrambles eggs or potatoes in the slow cooker so we ended up checking out and leaving to go find breakfast.

It was a great stay with our doggo!!

I have stayed at this hotel several times over the years. My recent experience was absolutely HORRIBLE. Let me give a detailed description. 1. When we arrived at 3:00 to check in there was no one working at the front desk. There were 5 other guest waiting to be checked in. The other guest informed me that they had been waiting for 3 hours and no one was working at the property at all. 2. About 30-45 minutes after sitting and waiting for someone to come and check everyone in a very nice young lady (whom i believe worked in housekeeping came down and apologized that no one was working the front desk and explained that the manager had left the hotel but she would try & reach her by cellphone. She called the manager the manager arrived about 15 minutes later. The manager never apologized to the now 10-15 people waiting to be checked in but instead begin to yell and the young lady who attempted to help us by calling her. The manager was very unprofessional and rude. My room had broken ironing board. One Towel ( i had to go get more from the front desk) and there was never OJ in the breakfast area during breakfast. I WILL NEVER STAY HERE AGAIN.

Nice rooms

WORKERS WERE VERY NICE..

I booked my stay here in june recieved an email they were unable to accommodate me, so i booked at another hotel. The day i was traveling there recieved another email stating the same they were unable to accommodate me (which i knew) than i got a call stating they were able to accommodate me. They also tried to charge my card (fortunately i blocked the charge prior). I was excited to stay here because the rooms look fabulous but after the back and forth and communication nope! I can only imagine the service (he sais she said).

Not able to truly rate hotel, as far as room, services, etc... Had made reservation several months prior and had confirmed the day prior to arrival, only to get there and have no room. Several other parties in lobby were experiencing the same issue. Had to find last minute accommodations on the way to our event. Staff seemed very overwhelmed at the situation -whatever that might have been.

Check in was suppose to be at 3 . At 6:30 I was there trying to get my room before my concert. And no room was ready…. Secondly they said they would discount me since I didn’t get my room until 11pm when I suppose to at 3pm ….. and they charged me full price even though I got the hotel from 11pm- 11am ….. wayyyy less time so I don’t know why I paid full price. He said he discounted it and I checked and no discount was given.

The cleaning cart stayed in the hallway all night long. There was no hand soap in the room. The bed was comfortable and the air conditioner worked great! Breakfast was a bust. Didn’t open on time but the worker was hustling. Not his fault..

Upon arrival at 4pm the front desk attendant advised me that housekeeping was slow and the room would not be ready for approximately 2-3 more hours. Thankfully he did find one room for us to check in to, but that was the only one clean in the entire hotel. The room was modern and nice, queen beds would have been nice but given the size of the room doubles worked. Breakfast was good, plenty of choices. Overall nice stay, staffing needs improvement.

When we arrived at 3 PM per check-in, we weren’t able to check into our seven rooms until 8 PM. The hotel was being run by homeless people and this place was extremely unorganized and a big letdown for our $5000 room booking. We would never consider staying here again or should anybody else

Nice room. Quiet.

They were super busy on the day we have reached ,we have got the roomlate by

Seemed like they’re understaffed

Very disappointed in this hotel. We arrived 2 hours after check in and they did not have a room for us. The front desk person disappeared and a line of people waiting. Couldn’t get anyone on the phone. I will not recommend this hotel to anyone. Terrible customer service.